We are a small firm that delivers personalized services. The owner does all of the termite inspections himself.
Termite inspections & treatments & tarp fumigations.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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75% | ||
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0% | ||
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25% |
The fumigation of the house and garage appears to have been successful. We paid an additional $300 to have a vapor barrier laid under the house. Our contractor, who was installing a perimeter foundation, asked that Pat's roll up the vapor barrier after the fumigation so that it would not be damaged when he completed his work. On August 7, I notified Lynn Saccamano in the office that we needed the vapor barrier rolled up and left under the house after the fumigation was complete. The job foreman visited the house on August 7 and I called him back and told him that the vapor barrier was to be rolled up and left under the house after the fumigation was complete. I looked under the house on the afternoon of August 12 and noted that the vapor barrier was not there (and there was no indication that it had been installed prior to fumigation). I emailed and called Lynn Saccamano in the office on the week of August 19 and asked to have the $300 refunded or the vapor barrier installed. She said she would ask Pat what he wanted to do. There was no response. One month later I called and spoke to Lynn Saccamano again and she said she would ask Pat what he wanted to do. We have received no response. I called the office today, 01/02/2014 at 3:30 and got their recorder. I left a message stating that we wanted a check for $300 by January 16, 2014 - or the vapor barrier delivered to the house by 01/16/2014. I stated that if neither was done, we would have to file for small claims court satisfaction.
The morning of the August 8 the crew foreman called us 4 times with questions. He thought the gas might be on (gas cannot be on during a fumigation) but we told him it was disconnected (the house was vacant and under construction) and that we had informed the office of this. He then called and said he needed water and could not find a spigot. I told him the spigot was on the front wall of the house. My co-owner drove up to the house a few minutes later and the foreman was still looking for the water, so she showed him where it is located - Its a conventional spigot and its right on the front of the house. These calls and the foreman's confusion (for lack of a better term) about the gas and water were disconcerting. Professionalism was lacking.
The vapor barrier membrane was delivered to the house 01/15/2014 as requested. Thank you!
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