North Bay Movers
About us
North Bay Movers is the number one best Moving Company in Northern California. Free Quotes Online www.northbaymovers.com
Business highlights
Emergency services offered
36 years of experience
Services we offer
Gun Safes, Households and Businesses Moved Daily. Piano Specialist. Moving Specialized pieces like Hot Tubs, Huge Presence on the Web. Sonoma County Movers Blog Free Online Quotes, Pool Tables, Residential and commercial Moves, Sub Zero Refrigerators
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.617 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 12% | ||
| 6% | ||
| 6% | ||
| 0% |
Showing 1-17 of 17 reviews
Dennis P.
Jul 2020
We literally could not be happier with the quality of care and service. From start to finish the process has been extremely efficient, and the folks at North Bay Movers are an absolute pleasure to work with. From the front office to the drivers (Thanks for everything Nate!) to the crew, everyone made the 800 mile move as painless as possible. One other note: Moving companies are often nothing more than virtual entities that hire crews as needed on the day of the move. You might think you're getting a bargain...until you get into a dispute over weights and final costs with a disreputable company that is essentially holding your furniture hostage. Do your homework and be sure you hire a reputable firm that is well-established in your area. YOU WILL NOT REGRET HIRING NORTH BAY MOVERS!
Theresa M.
Sep 2015
Every time we move we do it ourselves (twisting the arms of friends or family to help), have a grueling and miserable experience, and then swear we'll hire professional movers the next time, only to stubbornly try again each time to do it ourselves. This time we HAD to hire movers (we have twin newborns), but we were daunted by the idea of getting a potentially crappy team, or having to pay more than we felt we could afford. Thank you Angie's List, and major thank you to Dave at North Bay Movers for running an awesome moving company, having totally rad employees, and doing a great job for a price we felt was fair. Ramon and his associate were actually really fun to be around all day -- professional, friendly, upbeat, and really really good at what they do (I feel terrible I can't remember the second man's name because he was so nice... chalk it up to Mommy brain...). We will hire North Bay for our next move, no question, and will recommend them to anyone in the Bay Area looking for movers. Dave, please don't change--you're doing it all right! Thanks a million.
Robert M.
Jun 2015
unknown
Anne F.
Apr 2015
unknown
Response from North Bay Movers
"We do not have a record of this person being moved by North bay Movers of Santa Rosa. Angie's List is correcting this entry."
John H.
Dec 2014
unknown
John L.
Oct 2014
.
Blair M.
Jun 2014
They were good. They did a good job. The man who came was polite and they treated our stuff well and they did a good job moving. They are careful, polite and friendly. It wasn't cheap but I'm sure it was competitive. They were on time.
Beverly T.
Jun 2014
unknown
Cg P.
May 2014
The workers were fine on this move, careful, organized, and strong. They were polite and generally nice to work with. They did put a good sized ding in a wood floor when carrying a metal filing cabinet without removing the drawers. Granted the floor was a mess anyway, and I was about to refinish it, so not a big deal, but I felt they ought to have said something.
Anyway, what I really didn't like about this company was the owners high powered sales tactics. I believe he made several statements to clench the deal, that were not necessarily correct. For example, when telling me about how his workers were well taken care of he said all his employees had been with him for 8 years or longer. When the movers arrived, one had only been there for 3 months. Not a big deal, but not quite correct... He also told me that all his competition had a 4 hour minimum, something I knew not to be true. And finally he wanted to charge a 13% fuel surcharge on the service saying all the competition did the same. I was surprised at this since none of the companies I'd spoken to had mentioned a "fuel surcharge" on a local move. Since the total round trip from his shop to my storage locker, home and back to his shop was less than 10 miles, I thought 13% a bit excessive. When I told him so, he did drop it to 5%. I did the rest of my move with another company, they didn't have any fuel charge for local moves.
Perhaps "the competition" was a different pool of companies than I had been contacting. Still, I didn't appreciate the sales tactics and hope this will alert potential clients for what to expect. Oh yeah, keep in mind that the clock begins when they warm the truck up in their yard, not when they arrive at your door, and be prepared to sign 5 or 6 pages of disclaimers and contractual agreements before the moving begins.
Anyway, what I really didn't like about this company was the owners high powered sales tactics. I believe he made several statements to clench the deal, that were not necessarily correct. For example, when telling me about how his workers were well taken care of he said all his employees had been with him for 8 years or longer. When the movers arrived, one had only been there for 3 months. Not a big deal, but not quite correct... He also told me that all his competition had a 4 hour minimum, something I knew not to be true. And finally he wanted to charge a 13% fuel surcharge on the service saying all the competition did the same. I was surprised at this since none of the companies I'd spoken to had mentioned a "fuel surcharge" on a local move. Since the total round trip from his shop to my storage locker, home and back to his shop was less than 10 miles, I thought 13% a bit excessive. When I told him so, he did drop it to 5%. I did the rest of my move with another company, they didn't have any fuel charge for local moves.
Perhaps "the competition" was a different pool of companies than I had been contacting. Still, I didn't appreciate the sales tactics and hope this will alert potential clients for what to expect. Oh yeah, keep in mind that the clock begins when they warm the truck up in their yard, not when they arrive at your door, and be prepared to sign 5 or 6 pages of disclaimers and contractual agreements before the moving begins.
Response from North Bay Movers
"We are happy to see the Phillips acknowledged our Work Team as Careful, Organized, Strong, Polite, and nice to work with. We thank them for the C rating. Yet it is important to us that we explain that this particular Angie’s list member is inaccurate about several statements including the date in which we provided services. Services were provided March 29th 2014 not April 29th 2014 as they said. This may have been a simple entry mistake? We are sad to see a C rating from our client as we have received all A's from every other member. More importantly we are even more saddened of the inaccurate statements provided by the [removed member name]. This would not be the place to debate these inaccurate statements as it typically reflects poorly on a Company that does so. Yet in regards to one of several inaccurate statements, what was actually told to [removed member name] was that all of my employees have been with North Bay Movers for ten years or longer - Not the eight years they expressed in this review. Our new employee who proudly told the [removed member name] he was with North Bay Movers for the last three months and who was just recently hired, has 12 years experience as a supervisor/driver. He is very proud to work with us because of how we treat our employees and maintain our equipment. We are proud of his three month position. He has now been with the company over five months and he has turned out to be a great asset to us. We run six moving trucks and occasionally do have turn- over in regards to employees working for us. Yet our record of holding on to long term employees is unsurpassed. We found the statement from the [removed member name] inaccurate and misleading. Although we do appreciate the [removed member name] business which took two hours to complete, we only wished they could have called and explained their issues with us before giving a medium grade ratting on Angie’s List. This way we might have had the chance to rectify their issues. We would have been happy to help explain some of the confusion in regards to our Agreement for Service contract, which is an example of another of the several inaccurate statements made by the [removed member name], negatively expressing they had to sign five to six pages of disclaimers, is once again very inaccurate. This over exaggerated expression is one of several expressions of discomfort the [removed member name] stated and it is simply not accurate. We are heavily monitored and regulated by the Public Utilities Commissions in San Francisco. They command we use one form only for moving services. Although it is true there are five to six places to sign/initial, there are not five to six pages to sign. Using the words disclaimers is not only very negative but once again inaccurate. This Service for Agreement Contract is a consumer protective document. Not a disclaimer. I can truly and with honesty say more can be said in regards to other inaccurate statements made by the [removed member name], but I believe I made my points and will end these explanations honoring our company's name and conclude by stating the following. My name is David Noland and I own and operate North Bay Movers. We actively seek business on a daily bases and will continue to do so. We do not at presently market ourselves on Angie’s list but have received many A grades from the members who pay for these services. We appreciate all of the members’ business including the [removed member name] and wish you all have the opportunity to experience the high caliber of service we have to offer! David Noland"
Erik J.
Apr 2014
unknown
Victoria R.
Feb 2014
.
Arlene R.
Feb 2014
The movers were very professional and easy to work with. They arrived right on time. They worked quickly but carefully, and did not waste any time, even though we were paying by the hour. Also the owner called us ahead of the actual move date to see if we had any questions and to explain how they calculated the charges. We were very pleased with the job and would use them again.
Janice W.
Feb 2014
Were vert careful in the handling, they had to go down stairs from my house. Very all wrapped and padded.
Teresa K.
Nov 2013
They were very quick and got right back to me and it was even over the weekend.
Steven M.
Oct 2012
Two guys and a truck. They were a few minutes early, got started right away, and had everything moved In about 4.5 hours. They were very careful with our items and took care to keep our house clean while going in and out. They took a little longer than I expected though and subsequently charged more than we anticipated.
Scott S.
Sep 2011
They were fine. Two of them were very friendly, but the main guy in charge was a little grumpy. They seemed a little overworked. It sounded like they had worked seven days a week for a while. We asked the guy in charge to be careful with certain pieces of furniture, but he didn't respond that well.
Response from North Bay Movers
"I wanted to thank you for your business and apologize that one of our North Bay Movers moving teams did not meet your expectations. Our goal is to satisfied each of our customers with our service. I have sat down with the team that moved you and discussed the issues you had with them. If there is anything North Bay Movers can do for you please let me know and I will accommodate your needs. Once again, Thank You for Business! Don't hesitate to contact me! [email protected] David Noland Owner of North Bay Movers"
MARY T.
Jul 2011
They were wonderful. They were terrific; they were just great. Their bid was substantially lower than their competitors; at first I thought something was wrong so I double-checked. They knew exactly what I had and they stuck by everything that they said they would use. After I showed them everything that I had, they said it might take an hour longer than they first thought but they would definitely cap it off at a certain point. They came in right on budget. They were right on time and they were actually cheerful and easy to work with. The moving day just went great, which usually moving days don't go great. They moved my grand piano and I was nervous as a cat about that. It went great and there wasn't a scratch on it. I was very, very pleased with them and they were great. Their price was very, very reasonable. They were definitely responsive. I would absolutely use them again.
Licensing
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FAQ
North Bay Movers is currently rated 4.6 overall out of 5.
North Bay Movers accepts the following forms of payment: CreditCard
Yes, North Bay Movers offers free project estimates.
No, North Bay Movers does not offer eco-friendly accreditations.
No, North Bay Movers does not offer a senior discount.
Yes, North Bay Movers offers emergency services.
No, North Bay Movers does not offer warranties.