Moore Home Services logoApproved Pro
Approved Pro

Moore Home Services

4.7(
388
)
Heating and Air Conditioning Service, Air Duct Cleaning, Water Heater Service,

About us

At Moore Home Services, your comfort is our promise. Since 2009, we’ve grown into a trusted HVAC leader across Northern California with 50+ trucks and 100+ highly trained team members. We believe in 100% honesty—if a simple repair is best, that’s exactly what you’ll get. Our HVAC services come with a 1-Year Trial Guarantee: if you’re not completely satisfied, we’ll refund every penny. From furnace repairs to A/C installs, our friendly, expert techs are here to help—because your happiness is our only goal.

Business highlights

Se habla espanol
16 years of experience

Services we offer

Heating & air conditioning repair, maintenance plans, home energy audits approved for Energy Upgrade Ca rebates, air sealing, wall and attic insulation, duct replacement, furnace replacement, Ac replacement, water heaters replacement, plumbing and drain services.

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
  • 9
    Before
    View Gallery

    Assorted photos uploaded by Moore Home Services

  • 1
    View Gallery
    2024

    Furnace Repair in North Bay, CA

    Heating and Air Conditioning Service
  • 1
    View Gallery
    2024

    Ac Repair

    Heating and Air Conditioning Service
Reviews
4.7388 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
11%
3
3%
2
2%
1
2%
Write a review

Filter reviews by service

Showing 1-25 of 388 reviews
Don O.
May 2025
5.0
Google Review
On time, clear information, solution & excellent work
Kenneth G.
May 2025
5.0
Google Review
Very professional & worked hard to solve my air conditioning problem. They are exceptional.
Sharon J.
May 2025
5.0
Google Review
Moore installed a new heater years ago and a new air conditioner later. Recently, the heater had a manufactor defect and it was still under warranty. Thir staff was wonderful getting a new part. Wonderful staff!
Geoff H.
May 2025
1.0
Google Review
A warrantied part failed. It has now been nearly two weeks and we haven't heard back from them. It's going to be 100 here the next few days, and we have an infant and two pets in the house. If I could write a negative star review, I would. Update - they told us last week that they expected the part "by the end of the week" - a lie they just repeated a few moments ago on the phone. What utterly atrocious customer service and behavior, particularly as we pay a monthly membership fee which is supposed to cover incidentals / go towards the unexpected (which is how their salesperson explained it years ago when we joined).
David G.
May 2025
5.0
Google Review
I’m a Moore Club member and appreciate the services that are included.
Niya G.
Nov 2023
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$99
Technician was great and got it done quickly. Explained everything.
Sharon O.
Jan 2022
5.0
Heating and Air Conditioning Service, Plumbing
Yes, I recommend this pro
I've been using them for 10 years. Very thorough and honest. Transparent and on time. They actually did more from what I expected. They technician are quite knowledgeable. Also, they guarantee their job because they want the 100% customer satisfaction.
Response from Moore Home Services

"Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!"

Andy D.
Jan 2022
5.0
Heating and Air Conditioning Service, Plumbing
Yes, I recommend this pro
Moore services my HVAC every six months. The crew that came out for my recent call, have been to my house before. Nice to see familiar faces. My main sewage drain clogged in front of my house at 4:50 pm. I called Moore and you’re team came out in 30 minutes. The crew had it unclogged at 5:40 pm. I couldn’t believe it. I was considering taking my family to a hotel. With that clog, staying in the house was not possible. You guys are awesome!!!
Michael F.
Feb 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$99
Great. They were very thorough, checking the air ducts, measuring the temperature of the air leaving the ducts, and explaining the problem to me. I received a call the day of the appointment refining their ETA, got a call when they left their previous appointment and received an accurate final ETA. The workers wore masks, had uniforms, identified themselves, wore disposable booties in the house, were very professional and courteous.
Response from Moore Home Services

"Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Moore Home Services"

David C.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$5,000
nicest kids ever
Mike P.
Oct 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$79
Very well. Mike and his partner, Emanuel, were very polite and Efficient. They were informative about my option. Good guys, also
Zach B.
Jul 2020
1.0
Heating and Air Conditioning Service
They installed new heating system and part of the contract was to repair ductwork. They did not. When I called they came back to look at the issue and NEVER contacted me again. Ductwork is on the ground and I have to Pay someone else to repair. Salespeople will tell your whatever you want to hear. Beware
Elizabeth G.
Jun 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Excellent service
DAVID S.
Apr 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They provided an estimate which was broken down very well, responded quickly and were professional.
Sandra F.
Feb 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$248
Very well. Very impressed with the service.
Robert F.
Jun 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
The service was great!
Javier A.
Mar 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$7,500
Timely, one pickup that was corrected and another that has taken too long and still not fixed. It is supposed to be taken care off soon.
Jeffrey M.
Mar 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Replaced 29 year old furnace and installed new AC. Very happy with price and service. Would recommend.
Donald B.
Mar 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$49
One of the best service people we have had in our home, ever. This woman knew what she was doing.
Oel A.
Jan 2018
1.0
Heating and Air Conditioning Service
Pushy salesmen trying to upset and too expensive.
Response from Moore Home Services

"Mr [Member Name Removed], Although we do not have a record of us providing services to you in December or providing a quote for heating and air conditioning we do see that we visited you in July to discuss solar options. We are alarmed by this review and will be reaching out to you directly today. We strive for 100% excellence in all of our interactions and promise to take corrective action immediately. Sincerely, Melissa Cheney"

Jennifer O.
Jan 2018
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$7,828
Very professional.
Bob N.
Jan 2018
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
not enough hot water originally. return visit much better. a faucet clogged after instillation. replaced at no charge
Bruce B.
Jan 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Fine. Service was prompt and efficient.
Laurie M.
Sep 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They were on time, respectful of our home and extremely neat. This was a two day job and when they left you would not know they were even here.
Rita S.
Sep 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$60,000
They are very particular on form.
Response from Moore Home Services

"Hi [Member Name Removed]! I am happy to hear that you were pleased with the quality of work we did in your home, especially considering it was such a large project! I do apologize that the price wasn't where you had hoped it to be- I find us to be pretty competitive in pricing, especially for jobs involving solar systems. I do understand however that redoing almost all of the HVAC and some plumbing can add up quickly. If you'd like to discuss more specifics about the cost of the work we did for you I would be more than happy to do so. Otherwise, we look forward to seeing you soon for your regularly scheduled maintenance! Sincerely, Krystle Hedrick 707-243-4173"

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Showing 1-25 of 388

Licensing

Bonded
Insured
Licensed*

Trade License Number

1051850

Trade License Locale

California

Trade License Expiration

03/31/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Moore Home Services is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 AM - 6:00 PM Sunday: 7:00 AM - 4:00 PM
Moore Home Services accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Moore Home Services offers free project estimates.
Yes, Moore Home Services offers eco-friendly accreditations.
No, Moore Home Services does not offer a senior discount.
No, Moore Home Services does not offer emergency services.
No, Moore Home Services does not offer warranties.
Moore Home Services offers the following services: Heating & air conditioning repair, maintenance plans, home energy audits approved for Energy Upgrade Ca rebates, air sealing, wall and attic insulation, duct replacement, furnace replacement, Ac replacement, water heaters replacement, plumbing and drain services.

Contact Information

3321 Industrial Drive, Santa Rosa, CA 95403

Service Hours

Sunday:7:00 AM - 4:00 PM
Monday:7:00 AM - 7:00 PM
Tuesday:7:00 AM - 7:00 PM
Wednesday:7:00 AM - 7:00 PM
Thursday:7:00 AM - 7:00 PM
Friday:7:00 AM - 7:00 PM
Saturday:7:00 AM - 6:00 PM
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