Hogan Land Services, Inc.

"We appreciate your business Gregory! Thanks for leaving us a review."

"Thanks for your business, Cheryl! Happy to have another happy customer whose expectations were met."

"Dear Tennie, First and foremost, Hogan Land Services would like to apologize regarding the level of customer service you have experienced. I apologize for the time this has taken and that you feel we did not take the time to update you or explain the project delays more. It was not our intent to upset you or have you feel like you were not being taken care of. I will not make excuses but hope you will accept my apology. We should have followed up our conversations with you with an email explaining the process and County procedures. Our most recent submittal to the County of Alameda was via FedEx on 9/20/2018 and we confirmed they received the document 9/25/2018 via FedEx Tracking #782869994377. We have been in e-mail communication with Michael Rubner, Alameda County Surveyor, this week, and he said he would track down the Map. We will follow-up every few days with him until this is resolved. I have attached a copy of the preliminary map that is currently at the County for Recordation. We originally emailed this to you on June 20th, 2018. As we have previously discussed, Hogan Land Services does not have control over how long the County of Alameda will take to review and record the map. However, once the map is recorded, we will be notified which will prompt us to mail you a copy of the recorded map. We will also email you a copy so you know the original is in the mail. The Survey has not been recorded by the County at this time and we are working with Michael Rubner as stated above to get this resolved for you asap. In regard to refund, we will refund you immediately $980 and will discount Invoice for $350.00 to $0. We will see your project across the finish line and update you the minute we have a recorded map with the County of Alameda. Although this was not our greatest example of customer service, we do pride ourselves on the level of customer service we provide. We will be implementing some corrections so future customers have a better experience. We do value you as a customer! Once the map has been recorded and we have notified you, please don't hesitate to follow up with us with any direct feedback you feel necessary in order for us to improve our customer service."

"Cynthia; We're so sorry we couldn't find your monuments (set in 1868) for which you provided written authorization of not to exceed $1,000 budget. Next time we'll try to be clearer about the potential challenges!"

"We are currently scheduling a meeting with (consumer name withheld per their request) to iron out his concerns and address any issues remaining."