Designs by Rick

We contracted with Designs by Rick, Santa Rosa, CA, to re-finish our kitchen counter tops and backspash in a custom concrete-epoxy finish. The firm was cited in the Press Democrat.  They should re-name the company Disaster by Rick. He does not like visiting the job site so he asks you to pick-up samples and drop off by the tree in front of his workshop. He only saw the jobsite once before beginning the project. He works with a plumbing contractor to remove and install the sink. Rick’s work was shoddy and inconsistent.  The backsplashes looked as if they were finger painted and were in different designs and color. When we commented, he said they were still wet and would dry differently. We paid his bill but the next day after drying, the backsplashes remained different and amateurish. Our painter and contractor agreed. We called him to ask him to come back to look at his work. He refused! Our painter tried to explain but Rick was rude and insulting to him. We tried to appeal to his professional integrity – his response: “You paid me and now I’m done. “ The next day his plumbing contractor came by to pick up his tools.  He told our painter: “This really is poor quality – I’m surprised he did this.  Rick told me not to even come back here to finish installing the sink.” We then had to replace his “work” with a tile backsplash at much added expense. We’ve kept the old boards and photos for anyone who wants to see them. Several of our neighbors who had once expressed interest in using him saw the work and wisely lost his contact info. The contract we signed was written in lay legalize by his wife. It does not contain a performance clause. Beware!! You’ll need one if you contract with Designs by Rick.  His lack of professionalism, quality and an atrocious, immature attitude except when he’s selling you is why we rate him an “F.”