Pacific Hardwood Flooring
About us
Locally owned & operated. High quality engineer floor starts at $3.49/sq. ft. & laminated floor starts at 89ยข/sq. ft.
Business highlights
35 years of experience
Services we offer
Distressed, Engineered, Hardwood Flooring: cork flooring, Parquet, bamboo flooring, both commercial and residential, glue-less floating, hand- scraped, laminate floor
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.09 Reviews
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Showing 1-9 of 9 reviews
Lisa B.
Sep 2016
A man came And measured but I didn't have this company do the work
Rene S.
Jul 2016
unknown
Alvaro D.
Feb 2015
They never returned my calls.
Response from Pacific Hardwood Flooring
"Sorry I never heard from you I'm always in santa Monica, maybe you called somebody else"
Mari K.
Aug 2014
At least he was pleasant. Very pleasant
Response from Pacific Hardwood Flooring
"I'm sorry I did forget about you And I told you I would love to make it up and schedule other appointments with you but you refuse I'm sorry again"
Michael F.
Dec 2013
10/27/2013 We e-mailed a request for an estimate for wood flooring
10/27/2013 We received a e-mail response to schedule an appt
11/2013 We left several phone messages requesting a response to set up a meeting.
11/7/2013 We sent an e-mail asking why there was no response to our phone messages.
11/13/2013 We sent another e-mail with our phone number - still no response.
We finally had a meeting - we gave him a sample of our wood floor so he could try and match it.
That was the last we heard from him. Our last e-mail told him if he doesnt want our business, tell
us as a professional courtesy.
10/27/2013 We received a e-mail response to schedule an appt
11/2013 We left several phone messages requesting a response to set up a meeting.
11/7/2013 We sent an e-mail asking why there was no response to our phone messages.
11/13/2013 We sent another e-mail with our phone number - still no response.
We finally had a meeting - we gave him a sample of our wood floor so he could try and match it.
That was the last we heard from him. Our last e-mail told him if he doesnt want our business, tell
us as a professional courtesy.
Response from Pacific Hardwood Flooring
"All my customer that i worked with know very well i'm very easy to get a hold of. I'm just a phone call away. I did call your wife 10 days after i visited your house. I told her that the existing floor you are trying to match is discontinued and out of 32 distributor that i deal with, none of them has anything even close to your floor in color or size. I did tell her that she can find something you guys like and will install it for you. That was really no reason to get offended. Every phone call i get it's a potential job for me and i do everything i can to get it. I'm sorry, i cannot find every single floor that customer wants. I'm advising you don't review anyone because of your ego, review the ones you've worked with."
Jay M.
Aug 2013
kept appts - however, the only thing was that I was not clearly informed of base options until the day before installation, and I had to pay for a cork underlayment - would have been better if we'd talked about it on original scout.
Response from Pacific Hardwood Flooring
"Hi [member name removed], Thank you for the review. But the sound barrier that's requested by your building was in the contract before we agreed on the job. I'm very sorry with misunderstanding about base moulding. Like I told you before I could not give you the price on it until you decide what type of base you want to go with and I was very clear from the beginning that it will be separate price for it between $1 and $3.50 per linear foot based on your choice."
Michael S.
Jul 2013
Jay and his crew were prompt and very professional. Easy to talk to and you can tell he really cares about the work and he has great suggestions. OMG, he stopped in briefly on a holiday to wrap up! We would certainly call upon them again if needed. We had a bit of a scheduling overlap with window painting, and they were able to manage even though it was our scheduling snafu. (Painting and sanding, oops.)
They gave this home a fresh new look. Beautiful work.
They gave this home a fresh new look. Beautiful work.
RANDI H.
Jun 2013
I had a flood in my house and after a really bad experience with a flooring company, I hired Jay and Pacific Hardwood Flooring after reading his reviews on Angie's list and Yelp. Jay was absolutely amazing, he was prompt, responsible, proud of his work and was $4,000 less expensive than the original floor people. Jay knew I had been living in a construction zone and he was able to start work within a few days of hiring him. The original floors were so hard to pull up that it was taking longer than expected. Instead of having the project continue on longer, he put additional guys on the job for no extra charge to me and finished on time. In addition, he had conversations with my insurance company and never charged me for his time. Jay is a friendly, honest man with an eye for detail. (all the thresholds are impeccable) I would hire him again in a heartbeat and would strongly recommend him for anyone looking for floors. My floors are stunning and Jay and his men were fantastic.
Mark S.
May 2013
I have used many companies for my home throughout the years and this was hands down the best and most satisfying I ever experienced. The work they did is beautiful. I was impressed how professional everything looks. They went above and beyond on more than one occasion. Things came up during the job which they took care of without charging extra which are 1-4 below. 1) I noticed the job seemed slow going at first on the top level, but they were spending a lot of time there. Jay explained that the floor was very uneven and there was a lot of work to levelize it. 2) One set of stairs was creaky and moved some when people went up and down. They offered to secure the stairs to the studs in the wall and did an excellent job. No creaking and very stable now. This was a lot of work and no charge. 3) There were a lot of imperfections along the stairs when they pulled up the carpet. They offered to put something covering all that (not sure what it's called), but very glad they did. 4) They took out some wood framing against the wall. I asked for this after they had already done work at this area. They took it out and reworked the baseboard and hardwood and it looked great. It took longer than expected, but that was really because of the unforseen extra work needed. When the job was complete, he came back to make sure we were completely satisfied with everything. I highly recommend Jay and Pacific Hardwood Flooring. Jay is a pleasure to work with and always got back with me promptly. He made a good recommendation for stair railing, who we used and together the place exceeds out expectation.
Response from Pacific Hardwood Flooring
"Thank you so much, (deleted member name). I'm so glad that I worked for someone like you who appreciate our hard work, honesty and professionalism Jay"
Paul B.
May 2013
I cannot speak more highly of Jay and the rest of the team at Pacific Hardwood Flooring. Although we met with multiple companies to get bids for our hardwood floors, we decided to go with Jay because of his knowledge, honesty, and great prices. Jay came to our house multiple times late after work to discuss the various types of wood flooring. We ultimately selected engineered hardwoods. As soon as we signed our contract, Jay's crew worked tirelessly to demo the old flooring, fix creaks, and prepare the sub flooring. The crew was extremely politie and always cleaned up at the end of the day. Our floors look amazing and have tranformed our house. If you are thinking about installing hardwoods, you definitely should give Jay a call.
Response from Pacific Hardwood Flooring
"Thank you so much, [member name removed]. I wish the best for you and your lady."
Tim J.
Mar 2013
pacific hardwood flooring had five star review every where I saw online, Jay and his crew gave me five star service in my home in their quality and craftsmanship. They made my floor better than what I thought it could be
Paula D.
Mar 2013
Perfect
Viktorija Z.
Feb 2013
Fifteen min after meeting Jay I found that he is knowledgeable and honest and very experienced. He gave me reasonable price. Jay and his crew did an amazing job.
Helene G.
Nov 2012
He is punctual, efficient and knowledgeable. He went above and beyond and cleaned another studio for me.
Licensing
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FAQ
Pacific Hardwood Flooring is currently rated 5.0 overall out of 5.
Pacific Hardwood Flooring accepts the following forms of payment: CreditCard
Yes, Pacific Hardwood Flooring offers free project estimates.
No, Pacific Hardwood Flooring does not offer eco-friendly accreditations.
No, Pacific Hardwood Flooring does not offer a senior discount.
No, Pacific Hardwood Flooring does not offer emergency services.
No, Pacific Hardwood Flooring does not offer warranties.