Bekins Moving Solutions

SINCE THE COMPANYS MANAGEMENT AT LOCAL AND NATIONAL LEVELS HAS IGNORED MY LETTERS AND PHONE CALLS SEEKING REPAIRS, I ASSUME THEY NEED ADDITIONAL PRESSURE. SALES REP WOODY WOOLWINE WAS EXTREMELY RESPONSIVE AND AS HELPFUL AS POSSIBLE GIVEN THE CIRCUMSTANCES. GENERAL MANAGER JOE HANSARD & BEKINS NATURAL CUSTOMER SERVICE HAVE IGNORED COMMUNICATION ON THE MATTER. CUSTOMER SERVICE NUMBER FOR INFO DURING MOVE NEVER ANSWERED, CALLS NEVER RETURNED. TRUCK ARRIVED IN NEIGHBORHOOD 5 HOURS LATER THAN PROMISED BY DRIVER ON PREVIOUS EVENING - COMBINED WITH NEED & RENT AND USE SHUTTLE MOVE NOT COMPLETED TILL NEARLY MIDNIGHT. THEY LOST A BOX OF HOUSEHOLD GOODS. MOST GOODS THAN HAD BEEN WRAPPED IN BLANKETS WHEN PACKED OR PICKED UP WERE REWRAPPED IN PAPER, SUBJECTING THEM TO ADDITIONAL WEAR AND TEAR.

WE HAD A PHENOMENAL EXPERIENCE WITH THIS COMPANY. THEY ARRIVED ON TIME, HELPED US PACK THE LEFTOVER ITEMS AT NO CHARGE, BROUGHT COURTESY BOXES AND WARDROBE CONTAINERS AND MOVED US EFFORTLESSLY AND WITHIN OUR BUDGETED AMOUNT OF TIME.

THE INITIAL EXPERIENCE WITH THE SALESMAN WAS GOOD. EVERYTHING SEEMED TO WORK OK WITH HIM. WE JUST HAD A LACK OF RESPONSE AND PUNCTUALITY. THERE WAS AN ISSUE WITH THE DELIVERY TEAM AND THERE WAS SOME DAMAGE. THERE WAS A PERIOD OF TIME WHEN THEY WERE SUPPOSED TO BE HERE, BUT THEY WERE LATE. THEY WERE MISSING A COUCH. THEY BROUGHT IT THE NEXT DAY IN THE BACK OF A PRIVATE PICK-UP TRUCK.

THEY MOVED THE ITEMS CAREFULLY AND STEADILY. THEY WERE WONDERFUL WORKERS.

WE USED THIS COMPANY FOR OUR MOVING SERVICES. WE HAD NO PROBLEMS WHATSOEVER. I WOULD DEFINITELY RECOMMEND THEM IN THE FUTURE.