Preferred Glass & Windows

They are a very big company and have locations in three different places but yet we still had to wait almost ten business days to get the glass put in. Once the glass was finally available, they did a very good job!

I had somewhat of a hard time getting an estimate appointment. (I think they are just really busy and perhaps low on manpower.) In any event, I originally scheduled an appointment just for the broken window. But, when the arrived I asked them to look at the matching glass to the broken slider side, and fogged glass in a French door and glass slider. They gave me a good estimate for all 3/4 jobs. I was concerned that when they removed the moulding on the French door that it would break or when put back on it would look bad. They assured me that I would never know that the moudling had been removed. They gave me a 2 week lead time, but came back with the replacement glass in 2 days. The 3 guys did an excellent job. No mess was left behind. And, they were correct, the French door looked like new. They re-caulked everything perfectly. I now wish that I had had all of this work done sooner. After completion, Josh at HQ called me to inquire as to whether everything went as promised. I was reluctant to use Preferred Glass as many people had told me that they felt they were overpriced. After my experience, I don't believe this to be true. I would definitely use them again. And, I would request the same service guys.

Did not use this vendor. Although we did use another local glass vendor. Unfortunately this vendor was not a good fit for this job.

did a great job and will follow his advice and will have him back yearly to f=clean the windows! very fairly priced.

very well. windows looked great. will take his recommendation to do annually. really fairly priced and did not try to uncharge me.

They were efficient, got the job done on time and were reasonable with their price.

We paid extra to have it done quickly, as we are also painting our house. The promised day of installment has come and gone and we are having a hard time even getting them on the phone. They are suppose to install tomorrow. We have been very unhappy with the way they do business so far. I have no idea yet how well they will install the door.

Preferred Glass and Windows was great throughout the entire process. We worked with Jason, who was phenomenal. As he measured the windows in our home to give us a quote, he also offered us suggestions on things he would change (the direction the window opened, whether it was a hung or sliding window, etc.). The vast majority of the changes he suggested could be done at no additional cost, so we didn't feel like he was trying to up-sell us on anything. We went with most of his suggestions, and we are happy we did! The windows came out beautifully, and where we live (in Granada Hills), there is a LOT of wind. Our 20 year old windows did nothing to keep the sound or heat out of home. Now, we hardly hear the wind at all and the temperature in our home is better. We purchased Milgard windows and had the windows delivered to our home. Even the Milgard people raved about Preferred Glass and Windows. Our installers, Rich and Tony, were professional, friendly, and did such a wonderful job removing and installing our new windows. Jason even came by twice to make sure the installation was going as planned and that we were happy with our windows. Several neighbors have asked for their number and we were happy to refer them. At first, we were hesitant to call Preferred Glass because they did not have many reviews on Angie's List, but after learning they were a preferred vendor with Costco, we decided to give them a try. We are so happy we did. Their prices were competitive, but considering the customer service, it was a steal. I would call them again in a heartbeat (but Milgard's warranty is so good, we probably won't have to!)

Easy to deal with. Returned calls. professional estimates, and workers.

Contacted Preferred Glass and Window through Costco's Home Services. From our first contact by phone to completion of the installation everything was completed in a thoroughly professional and expert manner. Courtney, our phone contact, was helpful in obtaining the type of door we needed; Josh's home visit left no questions unanswered and helped us through the ordering process with his expertise. The installers were great -- arrived on time, installation was done well and in a timely manner, and the workspace was clean when they were finished. We were contacted after the installation to ensure that the installation and installation process went according to expectations. Would be sure to use Preferred Glass and Window for any future window or door services.