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Mac's Pool & Spa Supply

Founded 1992 • With Angi since July 2005

4.8

(11) Verified Reviews

Business Details

Phone Number

Address

26067 Bouquet Canyon Rd

Santa Clarita, CA 91350

Description

Have retail store.

Verified Reviews

A few reviews for this pro...
Rhonda P.
5.0
04/23/2015
unknown
Category
pool cleaners
chris A.
4.0
12/10/2013
Everything wwent well, they were professional. All was great except price. Example. Drain cover for pool is roughly 7 inches in circumfrience. The cost $29.99.
Description of Work
Replaced pool pump and associated parts.
Category
pool cleaners
Mark H.
5.0
10/23/2013
On time, very friendly, excellent workmanship, matched their quote, showed me how to properly use the system, they came out on a day when I was off so I could be there. It worked flawlessly all summer long. I plan on using them next spring to install a pool heater.
Description of Work
Installed new pool filtration system.
Category
pool cleaners
Douglas W.
5.0
04/17/2013
I have used Macs Pool Supply for the last 20 years. These guys are so good and dependable. When I needed to replace my heater and pump they are the only company I would think of calling. Their prices were fair and competitive and their work was perfect. They came out with the new equipment and in a couple of hours they had removed the old equipment and installed the new stuff along with all new plumbing and valves. These guys are the best pool supply store and service company in the Santa Clarita Valley.
Description of Work
Needed to replace my Heater and Pump.
Category
pool cleaners
jeffre P.
2.0
11/12/2012
The technician could not fix the problem and said the mother board had to be replaced for thousands of dollars -- he disconnected the heater manually so it didn't work and left. After I realized what he did -- he said he would come back and reconnect the heater that he disconnected so I could use the heater manually. He never came back --- I had to pay someone from Leslie Pools to come and reconnect the heater which cost me another 110 dollars. I received harrassing calls from Mac pools demanding more money for the technician's service call -- saying I did not pay the full amount. I refused to pay any more money based on the fact he never came back to fix the heater problem that he caused.
Description of Work
technician came to review my mother board for the pool system to find out why connection to the heater wasn't working -- it only worked manually
Category
pool cleaners

Service Provider Response

There are two sides to every story, the customer has made a false review . He has never paid us for any service call in which he agreed to pay. Are service technician diagnosed the problem properly and gave the member several recommended options to take care of his problem . Obviously decided not to take our recommendations , and still has not solved his original problem.
Eric N.
5.0
09/30/2012
Great.
Description of Work
Bought pool supplies and got a recommendation for a pool service and repair company.
Category
pool cleaners
sherwood T.
5.0
03/05/2012
Took my 10 year old pool vacuum to the store for possible repair or replacement. It was old and cracking and not working right. When I got there they offered to take a look at it to see if it was worth fixing. It was immediately disassembled and I was told what was needed. A lot of parts were needed but it was still cheaper to repair it than replacing it. I replaced the parts and now it is working like new. The whole process took about 20 minutes. I would definitely use them again.
Description of Work
Service on my pool vacuum unit.
Category
pool cleaners
KEN T.
5.0
05/27/2006
Don Mackenzie, the owner, personally helped me diagnose and fix the problem. Mega props to Don and his crew!! No BS boiler plate answer like ''sorry, make a service appointment'' but actually took the time and effort to ask questions, troubleshoot and narrow the problem down to the faulty thermistor. He offered many tips and tricks to help find the source of my heater issue. He ordered the part, the inlet temp thermistor on a StaRite unit, and I picked it up the same day! I installed it myself (I'm a special fx/robotics tech for the movies) and the heater cycled and fired up. Thanks again to Don. He could have easily said ''make a service appointment'' or ''I cannot give you advice'' or some other attempt to just get $$ from me. No service/labor costs involved. I gave them an ''A'' for quality of work, even though it was for their efforts and guidance rather than actual ''hands on'' wrenching. Its rare to find any companies dedicated to SERVICE, not $$. Highly recommended.
Description of Work
Heater did not work at startup this season.
Category
pool cleaners
JANET M.
5.0
11/02/2005
I USE THIS SERVICE TO GET MY POOL READY FOR SUMMER. I ALSO HAVE A MONTHLY CONTRACT. THEY HAVE BEEN HELPFUL IN KEEPING MY POOL MAINTAINED AND LEAVE ME WITH SUPPLIES. I WAS NOT HAPPY WHEN ONE OF THEIR PEOPLE LEFT AND SOLD THEIR PRACTICE TO OTHERS.
Description of Work
I HAVE A POOL SERVICE THAT TAKES CARE OF MY POOL AND SPA. THEY ALSO GET THE POOL READY FOR SUMMER.
Category
pool cleaners
CAROLYN H.
5.0
10/02/2005
THEY ARE VERY PROFESSIONAL AND ORGANIZED. THEY ARE SO HELPFUL AND HAVE REARRANGED THEIR SCHEDULES TO ACCOMMODATE OUR NEEDS. WE FEEL COMFORTABLE LETTING THEM COME IN OUR YARD AND WORKING ON OUR POOL EQUIPMENT EVEN WHEN WE ARE NOT AT HOME. BEST POOL STORE IN THE AREA.
Description of Work
MAC POOLS HAS COME OUT ON VARIOUS OCCASIONS IN THE LAST YEAR TO ASSIST US WITH PROBLEMS WITH OUR POOL PUMP.
Category
pool cleaners
5.0
07/29/2005
THEY ARE SO GOOD BECAUSE OF THE PEOPLE. THEY ARE SO FRIENDLY AND WONDERFUL. ONCE THE GUY CAME VERY LATE AT NIGHT AND STAYED LONG TO TAKE CARE OF MY PROBLEM.
Description of Work
THEY CLEAN OUT THE PUMP AND COME ONCE A WEEK TO PUT THE CHEMICALS IN AND VACUUM THE POOL AND CLEAN THE TRAPS.
Category
pool cleaners

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    Angi Certified

    2022 Super Service Award

    Offers Coupon

    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    American Express, Check, Discover, MasterCard, Visa
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Repair, installation, remodel, cleaning of pool.

    Services Not Offered

    Weekly service

    Frequently Asked Questions & Answers about Mac's Pool & Spa Supply

    How is Mac's Pool & Spa Supply overall rated?

    Mac's Pool & Spa Supply is currently rated 4.8 overall out of 5.

    What days are Mac's Pool & Spa Supply open?

    Mac's Pool & Spa Supply is open:

    Sunday: 10:00 AM - 4:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    What payment options does Mac's Pool & Spa Supply provide

    Mac's Pool & Spa Supply accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa

    Does Mac's Pool & Spa Supply offer free estimates?

    Yes, Mac's Pool & Spa Supply offers free project estimates.

    Does Mac's Pool & Spa Supply offer eco-friendly accreditations?

    No, Mac's Pool & Spa Supply does not offer eco-friendly accreditations.

    Does Mac's Pool & Spa Supply offer a senior discount?

    No, Mac's Pool & Spa Supply does not offer a senior discount.

    Are warranties offered by Mac's Pool & Spa Supply?

    Yes, Mac's Pool & Spa Supply offers warranties.

    What services does Mac's Pool & Spa Supply offer?

    Mac's Pool & Spa Supply offers the following services: Repair, installation, remodel, cleaning of pool.

    Are there any services Mac's Pool & Spa Supply does not offer?

    Weekly service