Quick Heating Cooling

I came home after work to a garage floor soaked with water.  I knew it would be useless to try to contact anyone that night, so I turned off the air and knew my search would be hard the next day.  Not only is it summer, but with all the busyness of the area lately, I knew most contractors were totally booked out weeks in advance.  My first four calls were exactly what I had expected.  Then I happened upon Quick Heating and Cooling.  I liked what the owner had to say about his business on his website .  I called and spoke with the owner, Prospero, not an answering service and not an answering machine!  He said he would check his schedule and call me right back.  Within 5 minutes, he called back and offered an appointment that day within 3 hours of my call. My appointment was between 12 and 1.  At 12:20 he called to let me know he was on his way, and arrived 10 minutes later.  From that point on, the repair was handled quickly and professionally.   It is so refreshing to have service like this, and I would not hesitate in the future to use this company again, or recommend them to others.

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My House had a pretty old (>30 years) furnace that we knew would eventually need to be replaced when we purchased the house. The first issue we had with the heater was this week, and I called Quick to come troubleshoot and repair the furnace if possible.
I worked directly with Prospero and all criteria were met (in my opion) that signify a high-quality professional service. He was extremely knowledgeable about the material. Laid out several options, and his plan to troubleshoot ahead of time; including the rough costs of what each step could entail. The whole process was fast and we determined that I had a couple options: refurbish, or replace. He gave me an up-front cost for out-the-door replacement. He is a Bryant dealer, so the price was for the recommended Bryant model suitable for my size house. Following this, I did my online research and reviewed another quote from a comparable provider (different brand etc.).
After we made the decision to replace, we decided to also go with Quick for the replacement. Scheduling worked out perfectly, and Prospero was able to come the next day to do the work. He said up-front that he would be there at 8AM and they would be done by 2 - and I swear my doorbell rang at 8AM, and I signed the final check at 2PM. This included clean-up, lots of questions from me, and burn-in for the new furnace - I was very pleasantly surprised.
Out-the-door pricing included:
New Furnace
New exhaust configuration
New air return config
New air filter config
New air filter
Adapt to existing heating runs
Improvement and insulation of existing plenum and ducting
Disposal of old heating unit
Clean-up (my garage was cleaner when they left than when they arrived)
I had a very good experience with Quick, and am happy to write a positive review for them.

He arrived on time, diagnosed that our old thermostat was indeed broken, then offered 3 replacement thermostats.  He replaced the thermostat and even programmed it for us. The technician was very pleasant and helpful - no pressure to buy the most expensive thermostat.

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We called to have a our refrigerator looked at due to the appliance no longer cooling.  The appt. was made to come by at 1.  The person called at 11:35 and rudely asked if he could come right now.  When we said can you come in 30-60 minutes he just hung up.  EXTREMELY rude.  When we tried to call back he did not answer.  EXTREMELY unprofessional and rude.  Will never call back or use this service provider again.

We had a complaint that a carbon monoxide alarm was going off. We reacted quickly calling Quick Appliance. They came the next day to check the problem. Brian said that the heater was too old. (We were not surprised.) He gave us an estimate. He arrived the next afternoon with a new heater, installed it and it works well and more important it is safe. The last time we had this heater checked the service told us that it would cost easily 4 times what we were charged and their estimate was a week for time.We are very happy with Quick Appliance.

I called for service in the morning, I was given a time in late afternoon. Bryant arrived on time, fixed the machine. He offered the replaced part to me. The machine has performed well ever since. 

They were prompt, reasonably price and answered questions well.

They were great. I would use them again in the future.

I wish I could split the review for the service, and the appointments.  The service was great, the appointment desk, not so great - hence the mixed review.

The first appointment was scheduled within 24 hours even on a holiday weekend (July 4th).  The guy who came out, Mike, was very professional and friendly - and arrived within his two hour window.  Overall the service from Mike was excellent, he diagnosed everything very quickly, within 20 minutes, and mentioned that he would have to come back when he had the part to fix the washer.

From there, it was a busy five days of followup for me.   I have a feeling if I didn't call the next day (Tue) or follow up, Quick Appliance Service would just happily take new customers and forget about me.  It took me calling a few times the next day to finally get a response that they don't have the part and would have to order it.  I chose the extra expedited shipping fee, but they wouldn't set up a new appointment until the part was on hand.  Ok... guaranteed 3 day shipping from Tue should arrive on Fri... I should have an appointment Fri or Sat.  But no... so I called back on Fri a few times in the morning, the response was that they had to check to see if the part arrived and would call me back.  No callback, I tried a few more times at 4pm, 5pm, and 6pm. I finally gave up after 6pm since I kept getting the answering machine and no one was returning my calls.  I woke up early on Sat to call in right when Quick Appliance Service opened... got a live person @ 7:30 AM.  They do have the part, did I get the phone message?  No, checked all my messages, nothing from Quick Appliance Service.  However, it looks like Mike is booked all day today (Sat), I griped a bit saying that I have been calling, and I did pay double for the 3day shipping.  So the receptionist said she'd check with Mike.

30min later, I called back -- yes Mike can come out late that day.  Great. He came out, fixed the washer, and order was closed.

I'm happy with the repair, I thought the repairman - Mike - was great.  He even made an effort to come out late in the day, I believe I was the last service call for him that day.  Good work, professional, friendly, good service from Mike.

It just seems like if I didn't keep calling for a followup that my washer wouldn't be repaired for 2-3 wks. My advice is that Quick Appliance Service is a good company, especially if they can fix the problem on the first visit, but you need to remind them if you're waiting for them to complete the service on followup visits.

We felt the service provided was excellent and priced fairly.

Michael was one of the greatest techs i have ever came in contact with, he was able to fix the problem by making an adjustment and also fixing the burners. He was able to save me a lot of money and maybe even my life. It allowed me to continue to use the stove.

Washer quit in the middle of a cycle. It is a relatively new, 18 months old, LG brand washer. I called a number of providers from Angie's List. None worked on LG brand washers. I got this company from yellow pages. I could not tell them much about the problem. Washer quit was all I could say. I had checked the circuit breakers marked washer and dryer and dryer worked fine so I was sure problem was with washer. They gave me an appointment that day and arrived early in the 2 hour window they had promised. They sent two people with equipment and seemed ready to do some serious repair work. They determined the problem to be with the circuit breaker, one not marked for the washer. They got the washer working and made sure it would run through a cycle. The breaker needs to be replaced and that requires an electrician so I am not done. The technicians worked quickly and I am sure would have had the washer running regardless of the problem.

The repairman came promptly and got the job done, and alerted me to the safety issue with the malfunctioning outlet. Cost more than estimate because I didn't know I needed a new cord until the repairman came, and it was an expensive part.

I think he did a wonderful job. When he said he would be here, he called and then he was here. He kept me updated. I felt he was very conscientious.

They are kind of expensive. I am glad that I know a little about my washer or they would've charged me a lot more. They wanted to replace the motor and it wasn't even the problem. I would only use them again because they were quick to respond to my call.

Seemed to be expensive for the work done. Told over the phone that the charge for coming out would be $45, which would be cancelled if the job was taken on. Was more than a little surprised when told by the engineer before starting the job that it would cost $150 plus parts, whatever the outcome. In order to find out what was wrong had little option but to pay, although after negotiation it was reduced to $130. Was almost ready to pay the $45 call out cost and get someone else in.

The guys that showed up were polite enough but they showed up 2 hours late, were not wearing uniforms, and were driving an unmarked van (the website promised repairmen in uniform driving a marked van). They initially diagnosed a faulty capacitor. After I pointed out to them that the problem was probably with the blower, they agreed that its motor should be changed. They did not have the motor with them. They told me they would come back between 8pm and 10pm that night. I canceled my hockey game and waited for them. They showed up at 10:00pm. They worked for over an hour on the blower. Eventually they got everything working. They jammed the panels back in place by bending metal and forcing them in an incorrect position. They also left tape inside the furnace covering a switch. The big problem is that they charged $600 for the job. $390 for the motor. I checked the Sears web site and you can get the OEM motor for $185. So I think I was taken advantage of. Next time, I'll go with Sears.

We were having moisture in garage when running washer/dryer over the weekend. I called in afternoon. Spoke to dispatcher, she set up appointment for the following afternoon. She called the next day to say he would be a bout half an hour later than scheduled. He also called while on his way. I discovered it was the vent hose that had detached form dryer but since they were coming I wanted them to check the appliances anyway. He did just that and also checked our dishwasher. He only charged me the minimum for his work. He was clean and professional.

The refrigerator stopped working, and so of course I needed someone to come out right away. They were very courteous on the phone and came right on time. They were able to come out very quickly, figure out what the problem was, and repair it. It has been five months since the repair, and there have been no problems.

THEY WERE JUST FINE - ABLE TO COME OUT FAIRLY QUICKLY - IMPORTANT WHEN YOU HAVE SMALL CHILDREN, AND DO LAUNDRY DAILY! COST SEEMED REASONABLE ENOUGH, AND THE REPAIRS WERE DONE, AND THE WASHER WORKS PERFECTLY AGAIN. SO ALL IS GOOD.