Overall: I don't mind paying top dollar for quality service, especially when it comes with prompt communication, arriving as scheduled, etc, but I also expect honesty and integrity in the work performed, and options that make sense to resolve the issue. Good things I have to say: They fixed the sewer leak quickly. They arrived on time as scheduled. Very responsive. Bad: Based on the repairs done, and limited 30 day warranty, and time spent, I believe $375 is steep for approximately an hour total of their time - it only took them about 15-20 minutes to perform the repair. He spent another 15-20 minutes inspecting underneath the house and reporting on other potential future issues, which I didn't ask for/agree to or expect to effectively pay for. He offered to provide a quote to replace the entire old iron sewer pipe, but when I mentioned that I would like to know how much it would cost, because it doesn't make sense to fix the leak for $375 if I'm also going to replace the entire sewer line, he then changed directions and did not to provide an estimate for the bigger job. The job was performed by using a saws-all to cut a small 1-2 foot section of existing iron pipe out and replace it with a piece of PVC pipe and clamps. Regarding the water hammer issue on the clothes washer, he initially mentioned that hoses exist with the anti-hammer device built in, but then went out to his truck to call the boss. He then came back and offered to add anti-hammer devices in the wall valves, but that they would have to open the wall, and that they had no guarantee that the work would resolve the noise, and quoted me $275. I found anti-hammer devices that screw directly into the back of the washer or directly to the existing valves, and existing hosing, on amazon. They cost $15 each. For $30 and 5 minutes of my time, the water hammer issue has been resolved. The most concerning issue I have here is that he even mentioned a similar solution, but yet somehow switched to resolve it after speaking with his boss to a much more elaborate and expensive solution with no guarantee.