American Vision Windows

Absolutely amazing work by the team from Amerian Vision Windows. From start to finish, the work was done professionally, with polish and concern for the other work going on at the same time. All the details were handled and the final walkthrough even showed off the features of the new windows. Both inside and outside, the windows look great and are so much better than the ones they replaced. We'd like to express our immense thanks and appreciation to the team of Luis T, Francisco and Erik, Francisco, who managed to get the windows installed to the time schedule we had been given and left the area around the installation looking immaculate. We strongly recommend American Vision Windows, not just for the product but for the overall experience and especially for the team of installers.

Everything went well from the salesperson, to the coordinator, and to the installation process. Would definitely recommend this company for your window needs.

Had such a great experience from the sales person to the amazing team that came out to install my windows. They were able to do this job in one day while other said it would take 2 days or more and the did it with excellence. They were so kind and put our satisfaction first and when they noticed something that was missed in our final walkthrough that would have never noticed they made sure it was done right. I will always recommend American Vision and windows to anyone needing new windows or doors!

Working with American Vision Windows has been an excellent experience overall. Installation of our replacement windows went very smoothly and more quickly than I expected. Thanks to the crew of Porfirio, Francisco, Luis H., and Enrique, the installation was completed without any issues and the windows and house look great.

The team that came out was, overall, really good. The one thing was they were about 40 minutes late, but other than that, I think they did a great job. They were really friendly and professional and finished everything within a day (about 10-6).

It went very well. I’m totally satisfied with the quality of the Windows and the friendly and knowledgeable staff. Jose, Jaime, Gilbert, Porfirio, Denis, Mark, Luis T., we’re excellent craftsmen and did the job over and above expectations. They also kept my home clean. Thank you!!

Wonderful. Luis H. Perfirio, Jaime and Ismael spent two full days removing and then installing a total of 8 windows and the two doors. They kept the worksite clean and safe to walk through. When they finished one could not tell that five of the windows required new stucco around them... it was blended in with the existing stucco perfectly. I highly recommend future jobs for them to perform. Two items need to be addressed...the sliding door handle interferes with the plantation shutters as does the trim on both sides of the doorway.

The crew was right on time and very professional. They finished quite quickly for the amount of work and did a terrific job. Very satisfied! I would hire them again should the need arise. I highly recommend American Vision. From start the finish the process was seamless.

Our house is the Golden Gate Bridge of homes. Little by little we’ve restored a trashed home - like painting the bridge we’ll no doubt start over as soon as we’re done. Today we handled a retrofit of the downstairs windows. AJ & Ruben and their crew were here and ready to rock early this AM. By 11 they’d cleaned up and cleared out. All they left behind were new windows as well as repaired screens from the retrofit upstairs ten years ago (See! They honor that lifetime warranty right down to the screens). Pleasant, efficient, professional, fun, too. A great group of guys who did an excellent job. Thank you, American Vision Windows. One step closer to completing our bridge!

The whole job was Exceptional from Scot Stavert who precisely and accurately measured all the windows and trim to Luis H. and Porfirio A. who meticulously installed everything. All the exterior wood trim was replaced and none of the stucco was disturbed. I've been a Licensed Contractor for 35 years and consequently have worked with or employed many people. I would recommend AVW to anyone without the least hesitation! From start to finish everyone was Professional, courteous and caring. Their attention to detail exceeded my expectations. They truly are the #1 Window Company in my opinion.

Great! Installation team was courteous, very knowledgeable, and professional. These guys really know their stuff and spoke so highly of their company. We replaced 11 windows, they worked with our HOA and were very happy. Only negative is one of the windows should have been a double slider (XOX) but wasn’t, but no big deal. Salesperson didn’t indicate it on the paperwork and I didn’t catch it. Installer was willing to make it right and order another window. Excellent service.

Very well. Don and his crew arrived on time, and were courteous, professional, and competent. They installed the windows just as promised, and did a great job. They even cleaned up everything afterward.

In progress. So far, so good.

Awesome. Perfect fit. Caulked perfectly outside and inside. They even cleaned the exterior and interior glass after installation. The installers were super experienced, cleaned up in and outside after installation.

The work done by Don and Juan's team of American Vision Windows was fantastic. They arrived promptly, took precautions with proper PPE while inside the home, were polite, efficient and cleaned up after themselves. This 1920's home feels warmer already. I thank the team for making a project that I've had on my list of "to do's" finally have a great ending. Be safe out there.

They are an amazing company. We would highly recommend. The sales person, the installers and office personal. ????

It’s went excellent they came in the day they plan scheduled everything went well was installed effortlessly and easily they cleaned up any debris that they had and was done in one day awesome Service awesome sales rep awesome company, highly recommend this the company and team to everyone,’s I love my windows

The work was performed by skilled, courteous staff who did a great job.

The company was professional and knowledgeable about a variety of window and door options. The installers were on time. They removed the old doors and windows then installing the new doors and windows without mishap. The area was clean when they left. The doors work wonderfully. The windows were clean. The new trim around the doors was done very well and the corners were mitered properly. There was no need for any texturing work to the outside of the house around the new installations. There were two things which needed their return (installation of a second door lock and caulking on the top of one of the door trims between the trim and wall). They are scheduled to return this Thursday to complete these items.

they gave us nice volume discount and were very professional, always prompt, everything went as they promised initially... was all very easy and we love the windows... have had them a couple of years now

Turned out to be okay.

It was a decent job, they did a reasonably well service.

I think quality of the work they did was reasonably good.

It went according to plan as the company inform us.

Ordering was easy although salesman was a bit higher pressure than I prefer - pushed very hard to sign contract on the spot. Pricing was reasonable after discounts, not the lowest but the windows seemed good - on a par with Pella's top end vinyl line. Pricing was much better than Renewals by Andersen. Had the windows two weeks now and like them very much. Delivery was as estimated and they adjusted the installation date to accommodate changes in my schedule. Now the not so good: Salesman let us know they sold window coverings also and we indicated we were going to replace ours and wanted to speak with someone about purchasing some. Several days later (at the end of the legal period during which we could rescind the contract) the front office called to confirm contract (points for that), we again mentioned we wanted to purchase shades. Later I sent an email to the salesman again stating we were interested in shades. The salesman never replied to my email as I requested. We were never contacted about shades and American Vision Windows lost the opportunity for a fair amount more of our business. American Vision Windows stated the installation would take one day and they would show up with a crew of 6 or 7. They showed up with a crew of three and the installation took two full days. Not a big problem but a very poor job of managing our expectations and giving me the information I needed to manage my schedule. Finally, we had them install a wooden window sill (stool) on one set of windows. We like the result so much we asked them to do the same on several other windows. The crew did one of the additional windows but didn't have the materials to do the others. As this was additional scope at additional cost, I paid in full for the original work when it was completed. The crew lead told me the service department would call to schedule when the work would be completed. I did get a call but couldn't answer so got a voice mail. I returned the call, which went their voice mail and left a detailed message. Have called back several times now, always going to voice mail. No call back yet. At this point I very much doubt they will come and do the additional work. I hope that should I ever have a problem with the windows I will get better service, but this does not inspire great confidence. In summary, we like the windows and they were pretty good at the basics, but they offered more and failed to deliver on that.

The initial visit with the sale rep, David N., went well. We were given the details we needed for the deal at the time (free upgrade to Del Mar package + free installation (retrofit only, not new construction). We were only able to take advantage of half of that deal, as our windows had to be new construction, but we knew that going in so that is not against AVW.? Their first team was punctual, but surprisingly understaffed for the number of windows being done. The rest of the crew arrived on day 2. There were two separate "teams" within the full crew: one from the Bay Area, led by a fellow named Ryan, and the other from their Simi Valley offices named Ignacio (they colloquially referred to him as "Nacho", but I won't do so since he is a real person, not a tortilla chip with cheese on it).? Initially things went smoothly. They went approximately three windows at a time, removing the old, removing stucco, and preparing the space for a brane new window. Our windows and doors have alarm wiring going to them, and we were told they wouldn't have any problems with that (not true, as you'll see later). It took about three days to get the downstairs windows and doors put in (we have a total of 12 windows and 2 patio doors for our house!), and then the upstairs windows were started. And then began the problems.? Partway through the installation process for the upstairs windows, the Simi Valley team (lead by Ignacio) was recalled back down to Southern California where they were from, leaving us with only four remaining crew members, two teams of two workers each, led by the aforementioned Ryan. Up to this point Ryan had kept us in the loop about what was going on and what to expect, and oversaw the overall project while doing the work of cutting and sizing materials for the other technicians to use in the installation of the windows.? I had noticed that the second patio door was initially installed with no wood paneling underneath on one side and that it was not completely level or sealed well. So I asked Ryan to take a look and make sure the work had been done properly. Unfortunately this was not the case. The patio door was installed with no new wood paneling underneath, with one third of the underside completely bare (no wood), the middle looking "OKish", and the right third of the area underneath the door with rotted wood left in place. This would have made it very easy for rain to get under our house and cause erosion and/or mold issues down the line, so I told Ryan that this needed to be taken care of. But that wasn't the only issue downstairs.? Both patio doors needed to be re-shimmed with proper spacers, insulated, and sealed. So Ryan and the three remaining crew members had to take them back off and redo the entire install by themselves because the Simi Valley crew had left already. This put the project behind schedule by at least a day at that point. It should be noted that the Simi Valley crew handled the removal and pre-installation steps themselves while Ryan's crew put the windows in and performed the finishing steps (for the most part, see below for more issues). I had noticed that the upstairs windows had no spacers, no insulation of any kind in the space between the stucco and framing, and were not level. I also noticed that there was unevenness around nearly all windows, both downstairs and upstairs where the space between the window frame and drywall was different with regard to the sides vs. the top and bottom. There was also noticeably sloppy caulking on these windows. The only windows not plagued by these quality issues were the ones done by Ryan and his partner, Cesar.? So Ryan had to again undo the window installation and retrofit spacers (shims) to make the windows level and looking good. At the same time, he told us that because we had gone with internal frame and casing on our garden window that the rest would look better with the same layout, so we decided to go along with that. Doing so, however, added more time to the project, resluting in Ryan's direct supervisor, Glenn coming out the following day to "help", because at that point Glenn had transferred two of the remaining four crew members from our project to a new project elsewhere, leaving us with only Ryan and Cesar to do all of the remaining work.? I say "help" because Glenn was so slow that only two windows were worked on by him, one being the kitchen window and the other being the one by our china cabinet. Both windows had leveling issues and the kitchen window looked awful due to the frame jutting out by more than an inch the entire perimeter of the window (as it replaced a windowsill). Ryan had to redo the framing so that there was a windowsill, as not doing so meant we would have an ugly frame around that one window. The end result though was better than I expected and had a windowsill long enough to hold my grandmother's tea cup set without them hanging over the edge.? Amidst all of this, the project was also delayed by three additional days because the building inspector was not called to come out on time and by the time the above supervisor called him to come out, it was Friday and the inspector couldn't arrive until the following Monday.? So after doing the downstairs windows, Ryan moved to the upstairs windows, where he had discovered lopsided windows and poor caulking. So once again, it meant removing and redoing the install properly with spacers, framing, and casing. So even more time was added to the project that was supposed to only take five days initially.? When that work was finally done on April 11th, we signed off on the completion certificate, fourteen days later, much longer than the five day install period was supposed to be. Then our troubles began in earnest.? We had our alarm installer (NSC Alarm Company) come out to reconnect the alarm to the windows. The window installers had drilled a hole through the frame of the window for the wire to come through, which was fine, but when the alarm technician connected the sensors, the zones did not register. He discovered that instead of simply pulling the wire to extend it to be long enough to go through the hole in the window frame, the window installers (Ignacio's crew from Simi Valley) had spliced the wires, which caused loss of signal and rendered our alarm unusable.? There was a small section on the contract not more than a few words that noted "not responsible for reconnecting alarm wiring. But that assumes that the window installers make no changes to the wiring (pulling out wire to extend it is not considered a change). Splicing is a direct alteration of the alarm wiring, which would thus nullify that clause/section. We'd have accepted the damage if it were incidental, not resulting from a purposeful alteration.? So we contacted AVW about the issue and were given the runaround. I finally contacted their corporate office in Simi Valley and spoke to a man named Jason there. He told us flat out AVW wouldn't cover the full cost of the repairs, but so far even after sending him a direct quote from NSC, we've heard nothing from AVW. And every time I call I'm told that Jason is not available or on vacation, and Brian, the general manager for the Santa Clara office, has not gotten back to me yet either. It's been two months of phone tag and waiting and we can't use our alarm.? This means that we can't get the window trim (indoors/outdoors) painted because the alarm company has to drill and drop new wire first, and we can't get that started until we hear back from AVW. So our house, and especially my grandfather, are now insecure with no readily available recourse as AVW is avoiding responsibility.? And as if that weren't enough, our garden window had to have its front pane replaced by Anlin, and the replacement has a 1" x 0.5" gouge in it and needs to be replaced again as well. Still waiting to hear from Anlin or AVW on that one for over a week now.? And to top all of that off, one of the AVW crew stole a swiss army knife from my downstairs bathroom medicine cabinet. I can only assume whoever did so was looking for prescription drugs as that's usually what you do looking for in

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