Gordon's Moving Services

unknown

Tuesday,
July 15, 2014
Letter written to the owner which resulted in no response
Randy,
I am writing to you personally after many attempts to reach you by phone to resolve or settle our moving claims. It has been 22 days since our move and I still have not been able to get a clear response to the repair or replacement of the damage or broken items I experience during the move. Rick came and glued the table leaf and did some repair to the Amour. However, he
still needs to return to finish the job. He could not give me no clear date as to when that might be.
When I engaged your service it was after a research of recommended movers. I got three bids. Besides knowing you personally,
your company came highly recommended by several people, my realtor and Angie’s list. Your bid was similar to the others
but because of our personal connection, Mike and I chose your company. At the time of the estimate, we discussed a
second drop to storage and a possible drop at our son’s. I restated to your receptionist, when I booked the move date that we would need to drop items off at storage.
The day of the move, your driver arrived on time and I was feeling good about the move. That started to change when he became very upset about a second drop and things went downhill from that point on. I had clearly marked the boxes for storage with labels written in large print the word STORAGE and highlighted them with yellow. Several times during the morning, he asked
what was “storage” and I repeated and pointed out the storage items. There was some damage done to the bedroom door
while moving out and the top on my Duncan Fife cabinet was broken. I asked that they not lift it by the top and he said OLD furniture just brakes easy?!? I repaired it as best as possible before it left the house.
We then went to storage (which was only a few blocks from our new home) and dropped off what I thought was storage items. I did not inspect the items as I was tired of the driver’s complaints about the 2nd drop. My husband was there to assist them Then he gave him $100 to give $20 to each of the movers for lunch. I don’t know if they got it as none of them ever said anything about it or said Thank you.
At the new home, I had made a diagram of what went where and color coded it. The boxes were marked with pictures to show their placement. No one seemed to read the markings or diagram. I had to direct every move. Half way though, my husband told me there were boxes in the garage below the unit. He tried to tell the driver they went upstairs and he said I told him they were storage. Storage was already dropped off at U Haul so I don’t know why he though the parking garage was OK especially since they were marked FRAGILE /CHINA/ Dining room. I went to the truck where he was smoking and asked them to be moved upstairs and he continued
to argue about the storage ‘thing’. I asked him to not smoke around our boxes and furniture. At his rude response, I turned and walked
away. In a huff, he stacked the fragile boxes 3 and 4 high and dumped them inside the front door.
As the damage became apparent, his indifferent comments about old furniture, ‘it happens’ and total indifference to the amount of damage was most upsetting. The other movers were respectful and helpful.
When we finished and he presented the bill, I asked why it was more than the estimate and his comment was that the 2nd drop
caused it. Several days after the move I found five boxes in the condo that should have gone to storage and in storage I found three more boxes that were not marked for storage. He clearly had a problem with the storage drop!
You (Randy) came the second day to see all the damage and forgot the claim form but fixed the dining room table. I finally got a
claim form after several calls. I filled it out and sent a letter regarding estimate cost for repair. It has been 22 days since our move and I still do have an answer about the chair, lamp, missing crystal (all were packed or wrapped by your movers).
Randy, the items I packed moved without a single problem. The items that were broken or damage happened by your movers. With all the great letters, and recommendations, I expected nothing to be damage. Clearly the damaged happen because my items were not loaded or packed in the van correctly. Now, 22 days later, I still have not heard from you regarding the repairs or replacement of the lamp, crystal, or chair. The broken leaves have been fixed but still show the brake and have some areas of raised wood and the
amour is not finished.
How and when can we resolve and finish this move? Every time I walk in and see my favorite
chair with three holes in the back, I get very upset over again. This chair had been my Dad’s and I had it
recovered ten years ago. It has very special memories. I plan to have it recovered and I need to know how you plan to resolve it. I have already purchased a new lamp since you told me to and I sent you the cost for the replacement. I have no idea how I can find a matching crystal for the lamp.
I am sorry this move did not go as either of us expected, but I want to move ahead and can’t until we can resolve all the issues. I paid
the full amount of the moving expecting you would take care of the damage. With other contractors, if there is a problem, I would hold back a portion until the project is finished. I trusted you would resolve it honorably.
P.S. Several days later I was told they would give me $60 dollars to re cover the chair which is only %10 of the estimate I got. He argued that the insurance only covers .60 cents on a pound. BUT I argued that this was not an accident , it was gross neglect by the mover/ driver who had a attitude problem. Even with the glued wood items that were broken, I guesstimated about $800 in repair or replacement costs for the chair, lamp and crystal which had intentional damage.
I

Have used them several times. So have other family members. Call and talk to Randy. Family business.

The people that packed and loaded the trucks were horrible, they were extremely rude, they broke the gate on the house the owner said he would come back and fix it and never showed up, nor did he ever call. However the people that unloaded our truck in Nevada were great.

They came in at 8am and were out the door by noon. They put everything back together in the other house and were out by 3pm. They were great.

Excellent

Process went very smooth. They put a scratch on one wall but sent their repair man in within the next 2 weeks and it looked good as new when done. We did have to call twice to get them out to new location for the repairs. They told us one of the moving trucks was being serviced and had them backed up.

We initially got Gordon's Moving Co. off Angie's list. Although they are located in Irvine, they agreed to come to Riverside to give us a free estimate. I told them if they were going to attach a big mileage fee not to come. They agreed to send an agent to our home and give us a free room by room estimate. Their agent was fair and knowageable. They did not ask for any deposit. I told them I was going to get a second estimate. The estimates were compatible and although the second moving company was in Riverside, only Gordons was willing to come to the house and see first hand what we were moving. On moving day two movng men showed up on time and immediately went to work. They wore slip-on pooties in the house. It took them about 3 hours to load the truck. Another 3 hours to get to the southbay and unload the truck. The whole move took about 6 hours. They put our bedroom set back together as well as the dining room set. They were very careful with my wife's curio cabinet and her crystals. They asked my wife what else they could do before they left. The final bill was spot-on with the estimate. The whole company from agent to moving men were all professional.

Very Well!

Everyone was very professional and friendly and they offered the lowest estimate. I would definitely consider them again.

Great from start to finish!

The move went very smooth and took just a little longer than expected because there were a lot of stairs on both locations.

The packers did a quick job packing up the items we had not packed ourselves. They did a good job protecting breakables and labeled the boxes so that we could easily find thigns. The movers were careful to not bang up the furniture and the floors/walls as they did their work. They put down plastic and mats to protect the floors and keep things clean during the move. They were fast, efficient and polite during the entire operation.

The move went of smoothly. Based on what was discussed on the phone for a 1 bedroom move 2 guys came at the correct. However, looking at the stuff they said they need to call 2 more guys in order to finish everything in 4 hours. The final price even with 4 guys did not come out much more that what was estimated for 2 guys. So, it was a pretty good deal. They got wardrobe boxes with them to hang clothes in. This was a really nice thing. They were not subcontractors. They were fast, professional, punctual and listen to your requests on where you would like to keep the things at the new place. So, all in all these guys are good.

Great. They picked up the items on time and loaded them into their small truck, delivered to address #1, then to address #2. They were on time for pick up and delivery in both locations and were pleasant and professional to deal with. I would use them again.

They packed everything. It was a pretty complicated move as we were moving from 1 location to 3 other locations. They were accommodating and flexible. Their quote was exact. They were here the days they said they would be, and they finished on time.

They were great. I had no damage to any belongings except a picture frame. They were conscientious and stood by their original estimates. I only gave them 7 days notice and they were still able to perform on the date. Showed up on time on both ends.

What great group of guys! There were about 8 guys here moving, and they were all having a good time, smiling, and had a positive attitude. The director looked at all of the boxes and furniture, and directed the team what to put in the truck first. He did the same moving it out of the truck and into our new home. They worked very fast without resting. We were the ones who bought lunch and drinks for them because they were working so hard and with a positive attitude. They all spoke English which really helped. We have recommended them to all of our friends. Not a single dink on our new home and not on any of our furniture. They even took the plastic off of the furniture and took it away. They all listened to me asking them to move the furniture pieces several times to different parts of the room. They were just a great group of guys who were enjoying their job. Two thumbs up!!!

THEY DIDN'T PAY ATTENTION WHEN THEY WERE DOING THE INSTALLATION OF THE TV AND THE INSTALLATION OF THE DRYER AND WASHER. THEY DAMAGED THE ENTERTAINMENT CENTER, AND THEN IT WAS A MESS TRYING TO REPAIR IT. WHEN IT WAS REPAIRED AND THEY NEEDED TO MOVE IT, THEY SCRATCHED IT AGAIN. THEY DIDN'T WANT TO USE A BLANKET OR ANYTHING WHEN THEY MOVED IT. HE ASKED US TO SEND THEM AN OPINION OF HOW MUCH HE SHOULD PAY US FOR ALL THE OTHER DAMAGES INCURRED DURING MOVING AND WHEN WE DID, HE SENT US $75.