Approved Pro
Dial One Sonshine
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Dial One Sonshine has been family owned and operated since it was founded in 1981. From a home plumbing business, it has grown and expanded, adding HVAC services. Through these changes we never lost sight of what is most important, our customers. We strive to make your customer service experience exceptional, while providing services in a variety of fields. Our customers don’t need to use multiple companies to services their home. Call us today and learn for yourself why we will quickly become your go-to company for all your plumbing and HVAC needs!
Business highlights
Se habla espanol
Emergency services offered
44 years of experience
Services we offer
AC Repair, AC replacement, Bathtub & shower, Burst Pipe Repair, Drain Cleaning, Electronic Leak Detection, Faucets, Fixtures & Sinks, Furnace Repair, Furnace replacement, Garbage Disposals, Gas Line Repair & Installation, HVAC repair, Hydro jetting, Pipe Repair, Rooter Service, Sewer Leak Detection, Sewer Line Repair, Toilet Repair Toilet replacement, Trenchless Sewer line repair, Trenchless Sewer line replacement, Water Leak Detection, duct cleaning, duct repair, heat pump repair, heat pump replacement, mini split repairs, mini split replacement, package unit repair, package unit replacement, repiping, sewer line replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.360 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 7% | ||
| 3% | ||
| 7% |
Showing 1-25 of 60 reviews
Linda C.
Jun 2018
Service was good but price was very high for this type of service.
Toni A.
Dec 2016
Not good. Was charged three times the going amount for the replacement. They never gave me a detailed bid or anything to sign but did the work and claimed because I paid for a deposit that it justified them charging me $17,550 for replacing two water heaters. Have since reported them to the State Contractors Board.
Susie C.
Jul 2016
Our air conditioner wasn't working properly. The technician arrived early and quickly diagnosed the problem. He replaced the capacitor and charged a fair price. I was impressed with the efficiency, friendliness and fairness of this company.
Steven O.
May 2016
unknown
John G.
Mar 2016
Since 1987, no one has provided this service and my sink clogs up every year. Come to find out, the original pluming has a low area where food builds up and eventually clogs. Now I know "why" it clogs, where it is, what I need to do to fix it. House remodel is coming and that can now be addressed. Great job Johnny B. He is also going to bid the plumbing for the remodel. I appreciate a professional and Johnny is one. Thanks JB
HENRY W.
Oct 2015
They found the problem and confirmed what it was.
Garry P.
Aug 2015
unknown
Craig S.
Jul 2015
Amazing. Super fast response and fixed my problem quickly.
Robert C.
Apr 2015
Worst experience every with a plumber. They came out for a pre-paid maintenance of my water heater. After 5 minutes of flushing the guy decided to stop because, supposedly, the drain valve was too small to let sentiment through. He did not bother to check the anodes or anything else on the unit. So, I ask him to check the A/C unit, to which he basically washed it down with a garden hose. I could have done that. Then he wrote a proposed maintenance bill for the water heater totaling over $2,000. The parts quoted would have cost from $200 to $300. I looked up the prices on-line and found that these were about $20 items. Do not use these guys. They will rip you off.
David P.
Oct 2014
They came and used their "snake" to get things moving again. This was the second time we called them within the past month. The roots from the big tree in front of our house had gotten into the pipes. They diagnosed that problem right away. They responded very quickly both times. The gentleman was very friendly and he really knew his business which made me feel very confident. Their prices, I thought, were very reasonable. Plumbing is one of those services you want a plumber who knows what their doing and doesn't take advantage of a client who knows nothing about plumbing. I wouldn't hesitate to refer them to my friends and family. This is a number I most definitely will put in my address book.
Margaret M.
Jul 2014
Trevor the technician was great. Very helpful and explained everything as it was being done. I am very happy with this company.
Marvin N.
Jul 2014
Gary arrived within the promised time & completed the work in about an hour. The service was a bit pricy $400+, but hey, it's Saturday. Would definitely use them again.
Kristen C.
May 2014
I called at 7:30 this morning and set up a time slot of 10-12 for the plumber to arrive. Got a call at 9:45 that the plumber would arrive within 30 minutes.15 minutes later the Gary the plumber was at the door. I showed him the leaky pipe and he checked it out to make sure there wasn't any other problem and gave me an estimate of $125. He asked if it was OK if he let himself in and out of the door when he went to get tools etc from his truck, which was much appreciated since I have little kids and pets running around the house. He also wore booties in the house. He was friendly to my 2 small children who were fascinated with the process of fixing the pipe. In just a few minutes he completed the repair, asked if we had any other plumbing problems and asked if he could check the house water pressure before he left. We did the paperwork and he was gone after being here less than an hour.
Friendly, fast and it appears to be well done.
Friendly, fast and it appears to be well done.
Andrea T.
May 2014
We had a very good experience with them. They came out for the first time, and they didn't charge us anything for the maintenance fee. They have one particular guy, his name is Sean, and he is a really nice guy. He explains everything, he tells us how to take care of our air condition system, he was very good. I approve of them 100%.
Lynne M.
Mar 2014
As usual, pretty routine. There were no surprises.
STEPHEN P.
Mar 2014
I called service for backup toilets and initially was quoted that service would start from $99. Shawn, the plumber, came and diagnosed that the problem was with my main sewer line. He explained that auger(snaking) the toilet at the quoted $99 wouldn't probably fix it and, thereby, offer to hydro-jet the main line for $750. I thought the hydro-jet quote was high and asked him just to auger the one toilet. He compiled and, of course, that didn't fix the issue. In the end, he charged me only $69 instead of the quoted $99.
John L.
Feb 2014
.
Response from Dial One Sonshine
"Dear Memeber, I am sorry that you did not have an A plus experience with our company. We take this very seriously as we want to make sure all of our customer's are completely satisfied. After reviewing the information I found that we only charged you $150 to clear a toilet stoppage. I also saw that we had to come back there due to warranty to clear the stoppage again for no charge. Is there anything that we could have done differently to make you happy? We feel that we took care of your problem in a timely and efficient manor with a fair price. If there is anything we can do to make you happy please contact us and we would be grateful to work with you thank you and take care."
Roy N.
Jan 2014
furnace replacement
Garry P.
Jan 2014
Everything went well. The father-son team was very polite, actually arrived a bit early, and even wore booties while in the house. Furthermore, they didn't charge us for a service call since we signed a maintenance contract with them, and they did a good job with both tasks.
Lawrence R.
Jan 2014
I called them because the old toilet's tank had cracked and needed to be replaced immediately. They were pricey, but the gentleman was very nice, arrived on time, and did a good job with the installation.
Dawn A.
Jan 2014
They were nice and professional, arrived on time, and did a quality job. However, their price was inordinately high, and we later learned through our own research that they had grossly overcharged for parts and labor. Ultimately, we stopped using them because their prices had become so high.
Wanda D.
Nov 2013
It went great. He arrived promptly. He was very friendly and professional. On completion of the job all drains were flowing 100% with no back-ups.
Sheila H.
Sep 2013
For minor plumbing repairs, this is the WRONG plumbing service to use. I relied on Angie's List to give me a great recommendation over the phone, and I didn't get a firm quote from Dial One Sonshine Plumbing beforehand. My mistake.
However, for a simple stopped-up kitchen drain cleanout, this firm wanted to charge me more than $400, which was insane. We protested and they cut the price to about $235. The two plumbers were here for less than 1 hour. The plumbers didn't trust the homeowners' judgment that the problem only required a simple snaking in the wall, which proved to be true. Instead, they first tried a more complicated procedure that didn't work.
I would not use this plumber again.
However, for a simple stopped-up kitchen drain cleanout, this firm wanted to charge me more than $400, which was insane. We protested and they cut the price to about $235. The two plumbers were here for less than 1 hour. The plumbers didn't trust the homeowners' judgment that the problem only required a simple snaking in the wall, which proved to be true. Instead, they first tried a more complicated procedure that didn't work.
I would not use this plumber again.
Patty S.
Aug 2013
I was happy but they did overcharge me for the thermostat because we bought the same thermostat at Lowe’s for a lot less money. The work was good but they did charge too much for parts. They were very prompt, they came out, they did a good job but they charged us a lot for the service tax, they charged about a $120 for about a $50 service charge. The service call was a fair price but the price for parts was not. They were good and they did a good job. They showed up on time, they fixed the problem and it was clean and nice. I have no complaints there. I probably will not use them because of the cost of the parts.
Suzanne C.
Aug 2013
I will only use them forever, I got my own guy, Sean, and I even left them a note, "Only send Sean". They showed up when they said they were going to, they respond back immediately when you call them, they are nice, knowledgeable, and they are reasonably priced. I'd say they're normal but I'd rather pay for quality.
Response from Dial One Sonshine
"Dear Member, We are extremely happy here at Dial One Sonshine that you have had a wonderful experience with our company! Every day we are looking for new opportunities to get better and offer top notch customer service. Shawn is one of our top tech's and people always ask for him because of his knowledge and great personality."
Licensing
Insured
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FAQ
Dial One Sonshine is currently rated 4.3 overall out of 5.
Dial One Sonshine accepts the following forms of payment: CreditCard
Yes, Dial One Sonshine offers free project estimates.
No, Dial One Sonshine does not offer eco-friendly accreditations.
No, Dial One Sonshine does not offer a senior discount.
Yes, Dial One Sonshine offers emergency services.
No, Dial One Sonshine does not offer warranties.