21st Century Moving & Storage

unknown

When I first spoke to Jesse, he was wonderful. He would go out of his way to help me. It came the day of the move I had a desk that I asked to have put out at the curb and they said that they would. They told me that I would need to have cash or a money order. No one told me this prior to the move. they don't take credit card only cash or money order. The driver asked me to go and grab them lunch so that they could work. They didn't offer to pay me back, which I didn't mind. I couldn't recieve the money from my bank until the esgrow had been passed. I got a call from my bank around 1:30 to be able to go and pick up the money at that time. They told me that they would not take the desk and put it out at the curb. I had a big cabinet that was about 4 ft. wide by 6 ft. tall. They said they would take care of the cabinet. I left to get the money from my bank and ran some other errands. By the time that I get home, it was 4:20 in the afternoon and the guys in the truck are ready to go. They were smoking on the property and in the cab of the truck. I asked them not to do that because I didn't want the smoke to get to my furniture so that my furniture smells like smoke. I went outside to talk to them about something and they had already pulled away. I had to get my car to load and I only have a little bit of time because I had to be out of the house by 5:00 pm. I called Jesse and told him that I did not know when we would be moving in. He told me that if I had to be there another night then I would be charged each night that they would be in the hotel as well as for each hour they were moving. When we started to move all of my items in my house, the cabinet that I asked them to move they left back at my old house. When I called Jesse he told me that it was my fault because I should have done a walkthrough. I gave them $4880 and they never gave me the change. They never gave me copies of anything. When I called Jesse about it, he told me that he had sent it. My next door neighbor went to the house to make sure that my stuff was still there. I gave the phone number of the new tenants to Jesse to have them pick up the furniture to bring back to the house. They never reliquished the problem. I called for the name of the lawyer that represented him. He gave me a non-working number. I called back for the name of the lawyer and he would not give me any information. They were supposed to give me a 10% discount on the first move, but they did not. He told me that he gave me the discount. I told him to show me the papers. He told me that he sent me the papers and he never did. I have never dealt with anyone like this before.