"Programmed four remotes. They had new entry level receiver that did not have zone 2 amplification. Notes said she MUST have two outdoor speakers working today. Installed secondary amp to outdoor speakers. Called customer--told her she bought the wrong receiver. She did not want to discuss optionsdid not have time for us. Said go ahead--get check for payment. Boyfriend called--said great job programming--not happy paid $150 for pre-amp. He said we never told them they could purchase a new receiver which was false. I said I could take amp out but would be charged $45 and would reimburse them $150 for the amp and I never heard back."

"Customer stated the wire in the garage was active so we ran the wire from under the house through the garage and hooked up the existing wire that the customer pointed out. Customer did not want us to install the TV on the wall so we could not test the wire. We did drill through the baseboard and she was told that this may happen. When I left I did not expect payment until the baseboard was fixed and I was not irritated. I was to come out Tues to fix and prior to this received a call from her husband who was yelling, screaming and stated he wanted to arm wrestle for payment. I came out on fixed the problem and the customers were fine."

"I told customer we needed to put antenna outside on chimney. He wanted it inside in attic. I told him this would take away signal but we would try. At first location of attic did not work and picked up only half of channels. My tech moved antenna all the way to south end of house in attic and secured it with guide wire and so he could get all 60 channels. Only channel he did not receive was ABC. I told customer that I had used the same antenna in the same city and it picks up all channels when on outside of home. Customer said all was fine, signed work order and said we could try antenna outside after we install TV over fireplace at his home."