City Carpets Carpet One Floor & Home
About us
Since 1993, City Carpets has been invited into thousands of homes and businesses throughout the North Bay to provide flooring options from carpets and hardwoods to area rugs and tile. As Marin and Sonoma County’s exclusive STAINMASTER® Flooring Center, City Carpets offers a line of carpet that is unmatched by other STAINMASTER® carpet providers. Well-known designers, homeowners and business owners enjoy the same level of customer satisfaction that reflects not only the quality and selection of flooring materials offered, but the friendly expertise of the entire staff. According to City Carpets owner Leigh Bakhtiari, “Although we enjoy working with many of the North Bay’s best interior designers, we equally appreciate being able to provide services to homeowners. Our showrooms are easy to work in and provide a large selection of today’s highest-quality flooring products.” City Carpets sources and provides the very latest in fashion and materials. Customers appreciate the large 27” x 18” carpet samples and a unique cushion selector to sample what the carpet and padding will feel like together. To be certain you make the right color selection, City Carpets provides a showroom lightbox that helps to coordinate color samples with the true color of the carpet. Shop City Carpets for brand names that include STAINMASTER®, Ralph Lauren, Masland, Fabrica, Moda, Tommy Bahama, Pergo, Wilsonart, Amtico and more. If quality and the best warranty the industry can offer is a value to you, then you owe it to yourself to visit a City Carpets Showroom. Let a team of highly qualified flooring experts work with you to provide flooring that will compliment your lifestyle and bring years of comfort and wear.
Business highlights
Services we offer
Carpets & Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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27% | ||
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Sadly there was asbestos, and we had to deal with a different outfit to remove all the old flooring and underlayment.
I was surprised that City Carpets only sent one man to do the installation. A second working would have made the job go faster. And as it was, I had to help moving the refrigerator in and out.
The only real problem with City Carpets' work was that the piece of vinyl, as provided by their supplier, was labelled with the wrong size! This caused a delay of 4 days after they discovered this and had to re-order.
We paid extra for a special moisture barrier pad. When I asked John how the integrity of the moisture barrier would remain intact once they put staples through it, he said that they're supposed to glue the pad down. He also said that sometimes the installers attempt to staple it anyway, so I should watch them. Sure enough, the installers tried to staple the pad. When I stopped them and said I was told that it was supposed to be glued down, they looked at me like I was crazy. That was followed by a lot of back and forth in Spanish that I couldn't understand. Then the lead guy said, "We can glue it, but it will be very difficult to remove. I hope I never have to come back here to remove this carpet." He also told me it was impossible to glue the stairs. They ended up gluing only the perimeter in the bedrooms and stapling the stairs. This is unfortunate because the stairwell is the only carpeted location the dog has access to, and as such is the most likely place for the moisture barrier to be needed. Had we known they were going to staple the pad on the stairs, we probably would not have spent the money for the moisture barrier pad in the first place.
I subsequently emailed this feedback to John, but I never got a response. If it were my company, I would certainly want to know if my employees were 1) installing the product incorrectly, and 2) telling customers that they hoped they never had to come back to do any more work. To be fair, however, I have no idea what the correct installation method is -- only what I was told.
Licensing
State Contractor License Requirements
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