BENJAMIN FRANKLIN CERTIFIED PLUMBING

they are very good and I appreciate the work they've done.

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Very well - I called the main number on a Sunday morning, the plumber (Nick) called 15 mins before he came by (which was an hour ahead of schedule), and he was very knowledgeable. He tried to fix a wobbly faucet (access is very difficult - poor setup by builder) and explained everything to me. I signed up for a service plan but there was no "hard sell".

unknown

I called Benjamin Franklin Plumbing to get a bid for work I needed done
(installing overflow and pressure relief for hot water heater), running
new gas line for stove), as well as to get information on costs/options
for repiping the whole house, installing tankless water heater and whole
house water filter system.
There guy did show up in a punctual
manner, provided a rough estimate for some of the work, but needed to
look up more information for one aspect so took my email with a promise
to send a written bid.  No matter how many times I called, I could not
get them to send the estimate.  There was always some explanation why, I
even spoke to his manager who apologized and promised I would have it
the next day.  Considering that I was ready to drop ~$2-3K on the
initial job, and probably at least $10K eventually on the other parts,
it was a mystery why they just would not respond.
Oh well, I went with a great plumber and will never call BF again...

Pros: 
Timely
Friendly
Project billing (not by the hour)
You will know up front what the cost will be before you agree to any work
They don't charge extra for weekend work
Cons:
EXPENSIVE ($289 to replace and dispose of one toilet, plus the cost of the toilet) - OUCH - I called another plumber.
Will try to sell you on their "maintenance program" (which includes Mr. Sparky Electrical and One Hour Heating)
They may or may not be prepared to fix the issue at that time.  Hmm...
Still looking for a fair, reasonably priced plumber that will answer the phone and show up on time.

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It did not go very well. They kept on accusing me of lying and they said that nobody would believe me that they turned off my water and pulled a "bait and switch" because they are a well established company. They treated me like I was sub-human. I took them to small claims court, and won. Two different judges believed me, and not them. Their parent company teaches them how to pull "bait and switch" and that they are predatory lenders. They force people into borrowing money, and putting them into debt that they cannot get out of. In my case, the judge ruled in my favor as the consumer, not for the plumber.

They did a good job. They arrived on time and when they were scheduled to be here. I thought they were a little pricey. They cleaned up after themselves and were very professional and polite. Overall, I think they did a good job. I would call them again if I needed to.

The cost for this repair was way overpriced. I questioned the price. The business stated the service is completed by a book of prices rather than by the hour. I wanted to talk to the plumber himself. He finally returned my call after six attempts. He stated that he was basically charging what the book said. He was very nice and the job was completed correctly. They charged $59.95 for travel, which does not even apply to the repair price. They were willing to send me a check for $100 as they want happy customers. I stated this is an inadequate amount. The supervisor states that they do not work on commission. Upon completion of the repair, the plumber asked if there was anything else. Upon request, he checked the other two toilets in the home. They were older toilets and used a lot of water. Therefore, he stated they worked fine but could be more efficient. He recommended installing two new American standard toilets for $1418. I opted to not choose this service.

The plumber arrived on time, but the truck was not even partially loaded. It had one faucet costing $379. He suggested replacing the cartridge instead, but the only one he could find was the wrong size and water poured continuously out of it. I had 2 choices: buy the expensive faucet or call another plumber while water poured out of my broken sink. I chose the faucet for expedience. The work was good and he cleaned up well. The owner responded to my complaint letter by reducing my fee. But he also told me that he knew that truck left with nothing on it and did nothing about it. He said this plumber had not been trained in their current catalog. It was a very bad experience. It wasn't what was promised in their advertising, that the truck would be full of choices and would contain a catalog of more choices. None of this was true.

unknown

On time, polite, and expensive.

THIS IS NOT THE CHEAPEST PLUMBER AROUND, BUT THEY DID A GREAT JOB. THEY CAME OUT WHEN THEY WERE SCHEDULED AND COMPLETED THE WORK IN THE ESTIMATED TIMEFRAME. THE TECHNICIAN EXPLAINED OUR OPTIONS IN A POLITE AND COURTEOUS MANNER. HE ALSO CLEANED UP AFTER HIMSELF.