APPLIANCE TECHS OF MARIN

Mike was excellent. He came out the next day after calling to set up an appointment. He arrived timely and quickly determined the issue with our dryer. Mike had the part with him and quickly fixed the dryer. Cost was reasonable.

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I was out of town and had to arrange the visit by phone.
A great experience.  I wish everyone was like this.

Beyond belief!

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Great service. Knowledgeable, fast and affordable.

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Very knowledgeable factory-trained pro.  Close by, came wiithin four hours of call.  Will use Mike Duran for any future appliance repair.

The Technician came out and assessed our problem .  Initially he replaced a small part which cost us $160 for parts and labor.  It did not fix the problem and he promptly returned to re-assess the problem which was a bad compressor.  Instead of performing a costly repair for parts and labor, he said it was not worth fixing and we were better off buying something new.  He voided our first check and only charged us $40 for his time.  He was very knowledgeable and gave us great advice and tips for other appliances in the house.  We will use them again for future appliance repair needs

Repaired Bosch dishwasher. Outstanding work done professionally. Highly recommend.

The repair tech from Appliance Techs of Marin, Mike Duran, was fantastic. Our washing machine was not draining so I called for a repair tech and spoke to the receptionist at 1pm on Friday. The receptionist said that the next available appointment was on Saturday morning, but she would let the tech know we were hoping he could come Friday. Sure enough, Mike called us at 3:30 Friday afternoon to say he would be there at 4:30. He quickly determined that the pump was defective. He returned Saturday morning with a replacement pump, which he installed in about 10 minutes, and only charged $150 for both visits. Great service. Very fast. Quite reasonable.

Mike was great. I actually chose him from the "F" grade left by someone.  I thought his response was very classy and the other reviews were great.  I wasn't disappointed. He arrived when he said he would...fixed the problem quickly and i'm extremely satisfied.  Would highly recommend him.

I really liked that guy and he was really good. He called me back about 2-3 hours after I had left a message and I appreciated that. I only used him once but I was very impressed with him. He gave me a very reasonable price and he really knew what he was doing. He came out that same day, looked at it and explained to me what had happened, and fixed it. They were no up-selling tactics like I needed this or that. I did use him on a follow-up on the same refrigerator and he was once again really prompt about getting here and doing the work. He just struck me as being very honest and very hard-working and very competent.

Overall it went extremely well.

It was a strange experience. I called them and made an appointment for an appliance repair. They sent someone else. It involved a situation where they had to diagnose a problem and get some parts. They had to get back and put the parts in. However, the person who came out was a sub contractor. It was not quite clear as to what his relationship was to the people I had called. I was not clear who I was working with. I did not have any particular issues. It was not that I had a problem as a result of that. It was a little strange because he encouraged me to call him in the future rather than the company. The repair work was satisfactory. It seemed like a simple problem to me. I got charged for a couple of hours of time to diagnose it. He was not very efficient. That was what I thought as a home owner. It was a pop up ventilator for a kitchen range that did not work. It was stuck. It seemed to me that the switch was the logical place to check. It took him a while to come to that conclusion. The repair was satisfactory and it is working well. The price was high. They did come pretty quickly so their responsiveness was good. They showed up late; way late. I would probably not use them again because overall, their price was pretty high.

In my opinion, a well designed and informative web site is an important selection tool to assist in deciding which contractor to ask for a job quote. His web site is well constructed and lists those products in which he has experience or familiarity.

Mike was responsive, came when he said he would, and returned when he said he would.

I called them on Saturday morning and left a message. The tech called back wtihin a half hour and was able to come to the house within an hour. He asked questions over the phone and said he was sure that he could fix it. He diagnosed the problem (a broken heating element) quickly and replaced the broken part easily. He also had the right part with him, which is great. We asked him to check the exhaust ducts and he recommended that we replace them because they were very clogged with lint and could pose a fire hazard. He cleaned out the lint and replaced the ducts in about an hour and a half. He spent a little over two hours at the house total. The cost of the repair and service was in line with what we expected to pay. The tech was very friendly and personalbe. Overall a good experience.