Disappointing and difficult to deal with someone with no ethical code. EDIT September 13, 2011: The same individual came back to my home and finally replaced the tiles on my roof.
Description of Work: This provider replaced tiles on my roof. The adhesive did not set up and a few days later they blew off. Provider said he would replace. Made frequent calls from time of job to present which were not answered. Finally recently appeared without the tiles and promised to return. More unanswered calls and a letter not acknowledged. At the time of this last stop by, his truck knocked over my mailbox and post. The custom post with planter were destroyed. He came and replaced with a cheap unacceptable box as a temporary fix. Letters regarding the replacement and costs of same or insurance carrier number have been ignored as well as roof tiles in addition to the mail box. In my opinion he is totally irresponsible. The last time I checked this company's CA license it had expired. I have been diligent in my contact with him to no avail.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$250
Response from Great American Property Services
We categorically deny this statement. This womans entire roof was installed by another company with no nails. In high winds some tiles blew off. We replaced them. More wind and different tiles blew off, again we replaced the different tiles. This happened several times, each time we told her she needed her roof to be re-installed properly. We made multiple trips to her home with several workers to handle the 32 foot ladder needed to reach her high hillside roof. We never charged her for subsequent visits only the initial $250.00 which was reduced as a favor due to her request based on her age and ability to pay. She didn't want to spend the money to do it right. All we did was try and help by gluing down different tiles that blew off each time. We did accidentally hit her old, bent, rusted out mailbox. It was not custom. It was a 3 inch pipe with an old rusty mailbox. We went and purchased a brand new one and installed it. This favor of a repair cost us money. We have amazing reviews on Yelp. We always treat our customers fairly. This review is posted late due to Angies List original policy of making us pay to join in order to respond. We felt as if this was extortion and have just ignored it, however, due to the relentless emails from Angies List that we cannot seem to remove ourselves from well, here we are.
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Service Categories
Roofing
FAQ
Great American Property Services is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Great American Property Services accepts the following forms of payment: Check
No, Great American Property Services does not offer free project estimates.
No, Great American Property Services does not offer eco-friendly accreditations.
No, Great American Property Services does not offer a senior discount.
No, Great American Property Services does not offer emergency services.
No, Great American Property Services does not offer warranties.
Great American Property Services offers the following services: .