JS General Construction Inc

"JS General Construction is a high quality, customer focused, local business. We pride ourselves on being responsive and listening to our customers needs. Every project is started with the same interactive process with an on-site walk through to assure design direction with expert precision: a full review, an outlined scope and work order submittal with full owner agreement on design, labor and materials. We base all projects on our clients' direction, and agreed design work order or professional blueprints to assure their understanding and satisfaction. The Member's Review is not a fair assessment of the agreed project and work. The following outlines a factual sequence of events/actions as recorded by our crew foreman and office manager. Our main intent, of this response is to relay the facts and clarify that we are meticulous on how we treat our customers and projects - our reputation and financial viability depends on it. That is why, after 28 years of business, our continued growth is based on our repeat and referred customers - our reputation and pride show in our thousands of beautiful projects. James Szewczak President JS General Construction P.O. BOX 620313 WOODSIDE, CA 94062 (650) 572 0606 [email protected] Sequence of the Project: • Request for bid on project occurred and the owner submitted a simple sketch "design" on a piece of paper, it was not architectural, CAD mapped or blueprint - simply a sketch drawn on a piece of paper. • Agreed work order was given and signed for by the owner. • Work was started by experience and professional construction crew - over 100 year of carpentry experience • Additional changes, redesigning the scope of the job, were laid out and agreed to by one of the owners (on site) while the other owner was out of town - there was no additional charge for the redesign/change to work order. • Work was restarted by experience and professional construction crew - over 100 year of carpentry experience • A third redesign (change) was requested by the owners, changing both the original agreed scope and the 2nd job scope (with no additional cost) - owner was informed that 3rd job scope change would result in added cost to project. • The owners refused to pay for 3rd job change, wanted the changes and work to be done for free and owner refused to pay for original and redesign work already completed. • Agreement was reached to complete the redesign (2nd job scope) and that the owner would only for the original agreed cost - job was completed May 2009. • After using the deck for one and half years , the homeowner filed a complaint with the Better Business Bureau in September 2010 for another deck redesign with no additional cost to them. • The Better Business Bureau contacted JS Construction some time later with complaint. • As soon as JS Construction was notified, it was offered to the homeowner via Better Business Bureau, work would be done for the additional deck redesign, but would have to be at the homeowners cost. • The submitted proposal, by JS Construction, was rejected by the owners because they did not want to pay for the 3rd redesign - instead wanted the 3rd design of the project for free."