James Caccia Plumbing Inc

Where do I begin! The absolute BEST plumbers ever! I highly recommend them to anyone! Two plumbers came out this morning, around 10:30am, and they were both so nice, kind, great personalities, and extremely knowledgeable! They clean up after themselves too, impeccable. I had been without a functioning toilet (I only have one) since noon on Sunday, it took them about an hour to repair the problem. 23 1/2 hours later, I had my toilet!!! :) :) :) Thank you Caccia for the BEST experience ever! If I ever need you again, I will call.

We've been using Caccia Plumbing to take care of any plumbing needs that pop up at our rental properties. Everyone we deal with is courteous, sharp, and incredibly meticulous at what they do. From Christina and Anthony, who handle initial calls and scheduling, to Abnan and the team of technicians that get in and do the work... everyone is professional and demonstrates great work ethics. I don't have to worry about ANYTHING!!! It is wonderful to have a company out there that supports me every step of the way in getting repairs completed with the highest quality and craftsmanship I have ever seen. Joe Romano Burlingame, CA

Our great experience started w Nate who came out to assess our crawlspace/pipes situation. Not only did he provide us with three proposals (based on cost), but he was available for follow up as many questions the next week as we needed. On the day of service, Jack and Teddy were exemplary - completely professional and tireless workers who went about the full day with minimal disruption to our daily routine. They were responsive to every little question we had and at the end cleaned up around the workspaces thoroughly (which should be table stakes but is not always the case!!). Could not have been more satisfied with their service that day. The only concern I had when they first arrived was the impression that they hadn’t been completely briefed by Nate as to all the details of the job. They did call him then and then and checked the work order thoroughly. This made me believe Jack’s assurance that everything would fall into place once they got under the house. All good on that front in the end! Despite their reputation (from other plumbing companies, i might add!) for being pricey, Caccia’s proposal came in at around the middle among the 5 plumbing companies we had come to the house. Paired with their unbelievable Warranty Program - well worth the price, seriously! - we feel really confident about the value they provided and will be our plumbing company going forward. At the office Jen the ’work manager’ (maybe?) was always available for questions and called me back promptly if on another line. Finally, the infrastructure that being a larger, more established affords them was really impressive, eg texts with the employee’s picture!!!

They were very good. Overall he would get an A. On price I'll say a B; I always think plumbers cost too much. He made sure that I understood what the problem was and did a little bit of preventive work with me to make sure that the problem didn't recur. I used this company because of locality, they were close, and also because their previous ratings were positive. He did a little bit of preventive work with me in order to describe what I could do that would be less likely to produce the same problem again.

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We thought they were excellent! The plumber came for a free estimate, then during the second visit brought the necessary parts for repair. He was very communicative, and professional, and we were pleased with the follow up. He was punctual and company stood by their work! They were extremely trustworthy. If you're looking for a plumber, look no further!

When I got the right guy to fix the work he completely knew what to do and took a video and kind of went out of his way to show what was going on under the house so that was the good, the bad is that it took like three people to get to the right guy so they sent out someone that didn't work they sent out another guy he was too big to get to the crawl space by the time the third guy came then it was great but it was kind of pain to getting to that guy but after that guy it was good.

It went quickly.

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I was very happy with the work quality in all ways. It was a little more expensive than I had anticipated. However I'd use them again.

Work performed very good and thorough. Leak was found and repair suggestions were made. Plumber did not repair as it was not in the companies scope of work. (Caulking, etc)

It went extremely well , he showed up on time and my mother in law was very pleased at the thorough job he did. He really listened to her and investigated all avenues of where the problem might be; tested the washing machine 3 times, and even checked the pipes under the house to see if the problem was there; fortunately it wasn't. As the leak didnt show itself at this time; he was actually able to repair a faucet that was leaking. He explained everything up front, and applied a senior discount; and spoke with me (daughter in law) so I understood what had been done. My mother in law was very happy with how the service appointment had gone. She truly appreciated the fact that he was both patient and polite, and very professional. She felt he went above and beyond what she had needed.

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It went perfectly.  Tyrone was very nice, informed me of the procedure and was very tolerant of my friendly, but yappy dog.  We would definitely use Caccia Plumbing in the future.  The best part was they were able to do the job earlier than anticipated.

Great on time no hidden charges

They arrived promptly. he did a great job. It was a little more than I anticipated but it was a job well done. The person who came out was Ofa and for my next plumbing needs i would not hesitate to call this company.

James Cacciatore Plumbing was fantastic. I called at 7:30 am on a Monday morning with a very clogged toilet. We thought our 2 yr old had flushed a toy because I was unable to clear it with the plunger or a rooter. They scheduled a 2-4 pm window the same day and the tech showed up right at 2. He was very professional and was able to clear the toilet immediately and declined to charge me anything! They have a new long term customer.

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After spending 2 hours perplexed by my situation we decided to remove the toilet and see if that was the issue.  It was and he quoted $2,850 to level the flange and replace the toilet.  When I asked about the 10% off for Angies list members he refused to honor more than $25 discount.  When I asked for a detail breakdown of the services he refused to provide and estimated 4 hours of labor and $1,200 for parts.  To help reduce the cost I asked if I could buy my own toilet and get a credit for the $220 payment for the day.  He refused and then stated he did not want to do the job at all. 
Had another licensed plumber come by and the job total was $1,150.  These guys are rip off artists they tried to play hardball and force me to accept pricing at 3X what other plumbers are charging.  I would recommend going elsewhere.

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