DUCKY'S CAR WASH

I went to San Mateo Ducky for car wash. I arrived there around 6:11 pm and leave around 6:40 pm. I guess the workers just want to go home because they close at 7pm.

Let me clear, before the car wash, the car had no dent and 1 day old new painted wheel. Yes, we spent $800 to change the wheel color the day before. Therefore we know the car was in very good condition.

Big mistakes, I didn't check/inspect the condition of the car immediately before I left Ducky because I didn't think of it. I know that the car is not super clear because they never do. Their work is always "finished but not completed". After I left, I went to the store to pick up something. I got out the car and I saw three noticeable dents on the crease on the passenger side front door. (I am glad that I went to the store or I will probably find out the dents on passenger side a day later). I am 100% sure that they were not there when I left my office because I walked by the passenger side and I didn't see them (again, they are noticeable). 

The dents:
1. are too low for any kind of shopping cart.
2. are too low for any kind of vehicle.
3. most important, were not there prior to Ducky carwash.

I am not surprise that the workers opened the door and got inside while the car was still moving on belt and hit something. Bang! Bang! Bang! (3 dents)

Also, when I was there, I saw the workers forced to close the back door (trunk) manually. I told them that there is a button to close and they looked at me and forced the door close anyway. Like most luxury (or even economy in these days) SUVs, there is a button to open and close the back door because there is a motor!

One more thing, after I left, I noticed that and I had to pull over and fixed it. I should check the mirror before I start the car but the car has memory and should know the driver's setting and adjust automatically. However, the motor didn't work right away because they push/bent the mirror the other way. Usually, the mirror is flipped and closed but they really open it up. The mirror open/close button didn't work right away because the mirror was not design to have that position.  

What kind of the car they had damaged and treated it like trash: Porsche Cayenne! (non-stock)

I tried to call and leave a voicemail but their mailbox is full. I sent an email to their general contact and see they will do anything. My guess is... nothing. If I found out the dents there, they would say they were prior damage. Now, they would deny and say they are either prior damage or damage from somewhere after the car wash even they are too low for any vehicle or cart. The dents are impossible to get while the car is parked. However, the dents are also impossible to make while the car is being driven.  

If they do take the responsibility, I will definitely update this post.

The good thing about Ducky's is they use recycled water, and they have a program where you can buy cheaper washes the more you buy. However I'm finding the last 2 washes I have had the job has not been perfect per the plan that I have paid for compared to the washes I was receiving before. The windows are not as clean as they should be and were streaked.

They are very professional at moving items for vacuuming (so your small items are not lost to the hose), they move fast, and they wipe the car down after it runs thru the wash, so there's no watermarks on the paint or windows. Fast, quality service.

Ducky's has a well organized, pretty rapid process, and they do good work. That was my experience on this recent occasion, as well as others over the past few years.

Once, my passenger seat got broken there and they didn't hassle me at all. They were very pleasant about replacing the seat. It's very nice to see a company perform this way. If anything is questionable, they have a tendency to do the right thing by you.

Had a complete auto detailing. Cost was $275 less a discount of $50 with a coupon. Price was a little high at the original cost but with the discount was a little below the average cost of the places I compared.Work was beautifully done and was very pleased with the outcome. Their signage had indicated that this job would take 4 hours but actually took over 8 hours. All in all I was satisfied because the work was expertly done.

After buying a new car I bought a 5 wash card. Every time I left, there was lint all over my windshield, water spots on my car and smudged and streaked windows. After each trip I've had to redo the cleaning of the windows with WIndex and paper towels. I've used up all 5 of the washes on my card and will not be going back

They used a high pressure hose on my car and it caused some paint to come off! They would not admit that they caused the problem.

Ducky's is always fast, friendly, convenient and reasonably priced. When I don't have the time to do it myself, I always head straight to Ducky's for a great car wash at a great price.