QUALITY AUTO GLASS

I was really impressed with the efficient, professional job that Quality ARG did in replacing the front windshield of my wife's '09 Prius. I'm kind of particular when it comes to researching any type of services, whether home, auto, or other - so it took some time to boil my pick down to this company in San Marcos. Since my insurance deductible was too high to cover my cracked window's replacement cost, and since I didn't find much highly positive feedback on the company that my insurance company normally utilizes for glass, I ended up choosing Quality ARG for the job. I found them to be rated well on most review sites and found that they are one of only four companies in San Diego County whose business and technicians are certified by the Auto Glass Safety Council (AGSC) - and one of only two located in the northern part of the county near me. I also found through calls to other repair facilities that they are chosen to do all of the window replacements for the Toyota Escondido Collision Center. Upon calling them, I was able to get answers to all of my specific questions about the type of replacement glass used, special acoustic quality used in my car's glass, adhesives used, trim/mirror removal and replacement, dry time, and their workmanship warranty. After all of this, I felt comfortable scheduling the work with them - they were up-front and told me that they were short-handed that week with some technicians being out, so I scheduled for the following Tuesday. Though this company and most others in San Diego will do the work on-site as well, I personally feel that most techs (of any trade) can usually do their best work in their home shop where they have access to extra tools and materials, so I chose to have the job done at their location. Both my vehicle drop-off and pick-up experiences went smoothly with no added charges other than what was discussed on the phone. Both the man (believe his name was Chris) and the woman that I dealt with on the phone and in their front office were professional, efficient, and friendly. They replaced my window with the specific Pilkington brand glass that I requested, they also vacuumed my car after the work, and they somehow transferred all of my windshield decals to the new windshield (though I hadn't specifically requested it). I waited several extra hours to let the window adhesive set before picking up my car in the afternoon, and left the temporary tape on my window trim for an extra day or two before removing. The replacement window looks beautiful and I have had no problems with wind noise or leaks so far although I have only had the new glass for a week now. Overall, I was very satisfied with the job that Quality ARG did on our car, and I will likely return to them again for my next window replacement - as I like that they are a medium-sized facility, that they have been in business for a long time and know their work well, but have not grown so large as to lose track of their technicians' workmanship and individual job quality.

REUBEN was here on time - within the parameters Jessie had given me. He was friendly and fast, and did a great job. During the install, he noticed there was a tiny imperfection in the windshield (which he was not responsible for, and that I would have never seen on my own), but he pointed it out to me, and explained it would have no impact on the function or safety of the windshield. He offered to either replace it with another one, or give me $25 off the price. I took the discount. Very happy!