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Molly Maid of North County San Diego

4.4(
25
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

Molly Maid is a nationwide cleaning service. Each business is a franchise. We hold the highest quality and our maids our licensed, bonded and insured. We clean the whole house from top to bottom from bathrooms to kitchen, vacuuming to mopping. On special request we can clean inside refrigerators, ovens and inside cabinets and closets.

Business highlights

46 years of experience

Services we offer

Residential house cleaning & some commercial cleaning.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.425 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
20%
3
4%
2
4%
1
4%
Write a review
Showing 1-25 of 25 reviews
Jim M.
Apr 2016
5.0
Yes, I recommend this pro
$90
unknown
Roy F.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Stephan S.
Oct 2015
3.0
Yes, I recommend this pro
Very, very nice. They are trained to do counters and then floors. Things on counters are replaced in a cluttered manner without setting up in a nice manner so you have to do that. They insist on their own vacuum so your home gets dust from what was in the home of others. Really very nice and wanting to please but so many things are an extra charge and it's one of most expensive as it is. Mixed feelings since they were nice.
Pam F.
Aug 2015
5.0
Yes, I recommend this pro
.
Pam F.
Jun 2015
4.0
Yes, I recommend this pro
unknown
Jeffrey N.
Dec 2014
5.0
Yes, I recommend this pro
$250
unknown
Chad M.
Aug 2014
3.0
Yes, I recommend this pro
$80
unknown
Response from Molly Maid of North County San Diego

"We appreciate hearing concerns of our customers. As we reviewed our records we do not show any conversation of any particular concerns after cleaning your home in June of this year. Just a reminder that our franchise carries a 24 hour guarantee that if you are not happy with any place we cleaned in your home, we are happy to return the following day at no charge to the customer to redo those places to your satisfaction. We apologize if there was any confusion and hope you will consider our service in the future."

Mary S.
Oct 2013
1.0
$100
It didn't go well.  they were very bad cleaners.
Response from Molly Maid of North County San Diego

"Here at Molly Maid we are always willing to hear if a customer is unhappy with our service. However, our records do not show our company cleaning your home in the year 2013. Our office does show you used our service in 2011 and then again in 2014, but we think you possibly confused us with a different service in 2013. So we do hope you were happy with our service this last summer. We would appreciate you updating based on our recent service to your home."

John & Lynn D.
Jul 2013
5.0
Yes, I recommend this pro
They are excellent and reliable. They are very very good. My current team is very good. I would miss them if they didn't. The best cleaning crew I have had.
Response from Molly Maid of North County San Diego

"Dear [members names], Thank you for your review. We continue to do our best to provide you with the very best service. Remember we encourage our customers to call if there is anything we might miss or can provide you with for better service in the future. Thank you again for your review."

Johanna P.
Jun 2013
4.0
Yes, I recommend this pro
$136
Sorry Angie, I just don't have the time for this.
Response from Molly Maid of North County San Diego

"Thank you for trying our Molly Maid service. We release you are no longer with our service but hope in the future you would consider us again for all your cleaning needs."

Miriam G.
Nov 2012
3.0
$400
way too expensive & they were supposed to call & let me know when they started & finished but did not. They never communicated with me to forewarn about cost. Disappointed with experience. House was relatively well cleaned but the overall experience was not good.
Response from Molly Maid of North County San Diego

"Dear [members name], So sorry you had this experience with our service. We do strive to provide the best service possible. As you are aware we are a licensed an bonded service which does reflect in our prices, and apologize if you were not happy with the job done."

Daniela S.
Jun 2012
5.0
Yes, I recommend this pro
I would recommend them to a family member or friend. They got the house very clean. They did what my wife asked them to do.
Robert S.
Jan 2012
5.0
Yes, I recommend this pro
$110
They do a good job. They are courteous and will do what we ask. They are hard workers in a physical job.
Response from Molly Maid of North County San Diego

"Thank you [removed members name] for your very nice review. We strive to provide the very best job possible. Please feel free to let our office know if there is anything special we can do to help you and your wife out during the cleaning of your home."

Chris R.
Oct 2011
2.0
$300
At the time I had an empty house that needed cleaning prior to moving in.  My primary complaint is that they charge by the hour and simply stretch out the time it takes to clean to run up the bill.  After 4 1/2 hours they hadn't finished the house and informed me that it would take an additional 1 1/2 hours to finish!  I told them to stop since the cost was already getting out of hand. (over $300)  My second complaint is that despite the amount of time and cost, the areas that they cleaned were not up to expectations.  I would NOT recommend using this cleaning service.
Response from Molly Maid of North County San Diego

"Based on our records, our office shows that your clean was done on May 18, 2011. Then on the 24th of May your called with concerns at which point Molly Maid schedule a team to go do a "Re-do" at no charge. However, when we arrived there was no one home and we were unable to perform additional services. We notified you and you told us that it had slipped your mind we were coming back to the home. You also told us it was not to worry about the re-clean because the house were good enough. We do offer to all our customers if they are not happy with any part of the clean, we come back out at no charge to redo those areas they were unhappy with. Please see our numerous other reports for more accurate representation of our quality of work and customer service."

JUDY B.
Oct 2011
5.0
Yes, I recommend this pro
$700
I have used them before and will always use them. They are friendly and I have some other things in common with them.
Response from Molly Maid of North County San Diego

"Thank you for your good words. It was a pleasure to service your home."

Robert S.
Aug 2011
5.0
Yes, I recommend this pro
$110
They did a good job and are competent. I am always happy with how the house looks when they are through and I will use them again in the future.
Response from Molly Maid of North County San Diego

"Thank you for letting Molly Maid service your home. It was truly a pleasure to clean your home."

Randy B.
Aug 2011
3.0
Yes, I recommend this pro
$105
I got them through Angie's List. I wish that I had been able to use Molly Maid of North County San Diego but they don't come to Encinitas which is where I live and so, they referred me to their San Marcos's branch that I was not totally happy with. They did a good job in general but they did not pay enough attention to the detail. A couple of throw rugs were not properly vacuumed as they still had a lot of dust and cat hair on them. A bathroom sink still had a lot of residue and some soap scum. There were little things like that and I am very picky. I wished that they had paid more attention to small details like that. They will be coming out on Friday and it would only be their third time. The one thing that I was not happy about was that there were two different crews on two different occasions. Once you have a crew in, you would like to have the same people back again so that you could get used to each other but that was not the case.
Response from Molly Maid of North County San Diego

"Thank you for letting us service your home. We have contact you to make sure we can improve our service to you and based on our conversation it seems that we are now providing you a consistent schedule and service for your home. Please let us know if there is anything else we can do to improve. Again, that you for your business."

Stephen G.
Jul 2011
5.0
Yes, I recommend this pro
$115
Molly Maids took over from a private individual, as our housecleaning service.  Molly Maids has cleaned our house three times.  In each instance they arrived on-time, cleaned the house very well and quickly, and overall were very professional.  The maids drive company cars to the job site and bring all of their own equipment and cleaning supplies.  That approach makes Molly Maids very efficient and effective.  We've had a different cleaning crew every time, and experienced no variation in quality or efficiency with the different crews.

Overall we recommend Molly Maids.
Response from Molly Maid of North County San Diego

"Thank you for your kind recommendation. As a Franchise we strive to do the best job. We understand that our price is a bit high but as a bonded and insured company who review their all employees to make sure we are compliant and that is often what raises our prices. Again than you for your wonderful recommendations."

Gwendolyn B.
Jun 2011
5.0
Yes, I recommend this pro
$140
 While the $140 seems a tad expensive, they are insured and bonded, which is very reassuring. They do a  very good job, and unlikely prior housecleaning services, I never have to do a clean up after the cleaning. I love coming home after work when they've been at the house, because everything is spotless.

Beyond the slightly steep price, they also have a tendency to change the time of day that they come to clean the house. This isn't particularly a bad thing, but it does mean that my dog sometimes has to spend all day in the garage instead of just half a day. If they were more consistent with what time they showed up, we could have the dogwalkers bring her in or out of the garage accordingly.

I would recommend them to anyone.
Response from Molly Maid of North County San Diego

"Thank your for your recommendation. We will do our best to make a better effort to get to your home early so that your dogs can come in the home sooner. We appreciate the information and want to make every effort to improve our service to accommodate your family. Again we appreciate your business."

Jennifer L.
Jun 2011
4.0
Yes, I recommend this pro
$200
I wasn’t there when they came.  The guy over the phone, who arranged everything sounded very nice.  The price was reasonable for an emergency use.
Alison B.
Jun 2011
4.0
$175
They did an adequate job, but I had to keep an eye on them while they worked since they tended to take long breaks.  The vacuum cleaner they brought turned out to be broken, so I had them come back the next day with an operational vacuum.  On day two, I also had to ask them to clean the oven (which they had forgotten) and scrub the shower surround again since my landlord did not find it acceptably clean.  I was happy that they didn't charge me extra to come back the second day, but it was something of a hassle.  The manager was very pleasant and apologetic on the phone.  I probably would not use them again.  You get what you pay for!  I did another round of cleaning after they were done, and I ended up getting back my full deposit from the landlord.  Whew.
Response from Molly Maid of North County San Diego

"Our records show that we did clean your home and apologize that you were not completely happy with our service. As you know, per our guarentiee we did return after to clean to redo the areas you were not happy with at no charge. It is our policy to make every effort to fully help you with cleaning your home and we are always happy to come back if there is something you were not happy with. Please note in the future if you would try us again we will honor a $25.00 discount. Best Regards - Molly Maid of North County."

Frederick S.
May 2011
5.0
Yes, I recommend this pro
$331
Arrived on time , in fact they were early. Went right to work and cleaned all baths, kitchen living room and dining room, den, wiped down cabinets, cleaned hardwood floor. dusted. I couldn't have been more pleased with the outcome. These gals are true professionals. I am having Molly Maid come in on a monthly basis. Frederick
Response from Molly Maid of North County San Diego

"Thank you for your wonderful review. We truly appreciate your review and the maids appreciate the respect you show them. Thank you for your business."

Michelle J.
Feb 2011
5.0
Yes, I recommend this pro
$110
I got them from Angie's List. I am having them come out on a monthly basis to keep the house clean. I spend on a monthly basis. They are very thorough, very efficient, and very pleasant. I would highly recommend them. It is an excellent company. They do a wonderful job. They do everything that they say they are going to. The price could be cheaper.
Response from Molly Maid of North County San Diego

"Thank you for your nice recommendation. We strive to do a complete job and appreciate your business."

JEANNINE W.
Jan 2011
5.0
Yes, I recommend this pro
$170
Overall, I had a good experience using Molly Maids of San Marcos and would recommend them to others in need of a cleaning service.
Response from Molly Maid of North County San Diego

"Thank you for your kind recommendation. We strive to be organized and are glad we can service your home when your regular cleaning person is not available. Since we are a franchise it is important that we are compliant with the government. We are required to be licensed and bonded which in this state drive the price of business higher. But we make every effort to be as competitive in pricing as possible. We appreciate your recommendation."

William d J.
Jul 2009
1.0
$200
Arranged appointment over phone for 1 week later in workweek. Nobody called to confirm or say late, nobody came, checked back hours after due to come on arranged day to find no appointment on system.
Response from Molly Maid of North County San Diego

"We have researched the information of this member in our database and have found no record of this member. We suspect we have been confused with a different maid service."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Molly Maid of North County San Diego is currently rated 4.4 overall out of 5.
Molly Maid of North County San Diego accepts the following forms of payment: CreditCard
Yes, Molly Maid of North County San Diego offers free project estimates.
No, Molly Maid of North County San Diego does not offer eco-friendly accreditations.
No, Molly Maid of North County San Diego does not offer a senior discount.
No, Molly Maid of North County San Diego does not offer emergency services.
No, Molly Maid of North County San Diego does not offer warranties.

Contact Information

772 N. Twin Oaks Valley Road, Suite A, San Marcos, CA 92069

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