Coles Fine Flooring — San Marcos
About us
COLES IS YOUR PREMIER CARPET, FLOORING AND KITCHEN & BATH REMODELING DESTINATION and services all of San Diego County. Coles offers the largest in-stock selection of quality flooring in San Diego and is family owned and operated since 1947. You will get professional advice from our Designers, all qualified Flooring Specialists. Our installation craftsmen are highly trained and experienced so you know that your floor is installed by a reliable, highly skilled craftsmen and is backed by a company committed to customer service. Coles is also a complete Design Build firm and offers Free Design consultations for our Kitchen and Bath Design and Remodeling department. Additional DBAs - Coles Carpets, Coles of La Jolla Inc.
Business highlights
Services we offer
Coles offers a huge selection of Quality Carpet, Hardwood, Laminate, Luxury Vinyl Plank and Area Rugs. You can also find a full selection of floor care products and Miele vacuums to protect your flooring investment., Tile & Stone, Vinyl
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 13% | ||
| 0% | ||
| 4% | ||
| 0% |
"We are so glad to hear how happy you are with your new hardwood installation! Our Coles team is constantly striving to provide and excellent selection of quality products and impeccable service. Thank you for sharing!"
"We are so happy to hear that our team has earned your business and recommendations! From Sales to Installation, our number one priority is always customer satisfaction, and we do everything we can to finish each project to your liking in a timely manner. Thank you for sharing!"
"We are so glad to hear you were so happy with your experiences with Coles! From our designers to our installers, all of our employees take the utmost care to ensure your project goes smoothly, start to finish. Thank you for your repeat business and also for taking time to leave a review!"
"Thank you for taking the time to leave us a review! I love to hear that you are happy with your new flooring!"
"We are so glad you are happy with your new floors. Thank you for taking time to review!"
"We are so happy to have been able to make this process easier on you and your schedule. We always try to make the shopping/installation process as convenient as possible. Thank you for taking time to leave a review."
"We are sorry we could not match your budget constrains this time. We carry many high quality carpets and fine flooring in our stores and we have warehouses full of in stock selections, which are great for projects that require immediate installation. We hope you will consider us again for future projects."
"We are so glad you are happy with your new tile floors! Thank you for taking time to leave a review!"
"We are so glad to hear you are happy with your new carpet! Thank you for taking time to leave a review!"
"We at Coles understand what a big impact flooring makes on a room and strive to make the shopping and installation process as easy and painless as possible. We are so happy to hear you love your new Laminate floors! Thank you for taking time to leave a review!"
"We are so happy to hear that you were happy, not only with the flooring you purchased, but with the services we provided along the way. Both aspects are very important to us and we love to hear from satisfied customers! Thank you for taking time to review our store!"
"We are so glad to hear you love your new floors! Thank you for taking time to leave a review!"
"We are very happy to hear you were pleased with the salesperson and installers, but disappointed that your total experience was not completely satisfactory. Since this installation was 10 months ago, it is difficult to investigate the particulars of this specific job. Some preparation cannot be foreseen until old flooring is removed as we specify in our “Get Ready for your Install” letter that is given out with every installation. The grinding would have been discovered after the carpet was pulled up. Painting is also not something that we do. We are sorry this understanding was not made clear. We sincerely hope you will continue to use Coles in the future. Contact me directly if there is anything I can do to make amends. Liz Hyma – Sales Manager, 619-276-5140 ext. 172"
Regarding a rental house. Contacted store to have estimate and probably have them do the work as tenant had dealt with them before and recommended them. Took over a week to have a call returned, left 3 messages for salesperson and he was mostly off, not working that day. Then when I did speak to him he said he would get measurement done and send me an estimate. Waited another week and nothing was ever done, he never called tenant to schedule appointment. I called AGAIN and asked to speak to manager, Jeremy and asked why they didn't want my business. Had to explain the lack of interest and professionalism on the part of his salesperson.
He said he would look into it and get it taken care of. He asked if I had already given a $95. 00 deposit for measuring. I was never asked for that and got angry again as apparently his salesperson doesn't know how to do his job. He waived the deposit and said he would get back to me. I told him I didn't want to deal with that particular person again, but guess who called me back? Yes, the absent salesperson. Finally, we were ready to do the install and he set this up with my tenant. The day came and no one showed up! Tenant called store and found he didn't schedule the job! He also raised a stink because this was the second day he had to take off work and didn't appreciate it. Well, the store was able to find some installers but because the job wasn't scheduled they didn't have the correct padding in stock so had to upgrad the padding at no additional cost to me. Yeah, right!Will not use or recommend this company at all, not sure how tenant was able to recommend them either. Tenant did say installers did a good job, once they arrived. They need to fire a particular salesperson though.
"Member, I am very sorry about your experience that you recently had with Coles. It is our every intention to provide all of our customers with the highest quality service. I believe this particular circumstance was a bit more challenging because it involved so many parties. When you asked to not speak with your current salesperson, that info was relayed. However, he was contacted by your tenant, and wanted to try to help them. We did also make a scheduling error on the day of the installation. We discovered the error and had an installer out there on the same day. Yes, Coles did upgrade the pad at no additional charge due to the mistakes that had been made. We felt that was the right thing do to make up for the errors. I am happy that the tenant was satisfied with the installation, and apologize for the confusion ahead of time. These issues will be addressed with our staff as we expect the highest level of service to all our customers. I would also like to extend a free carpet cleaning kit to your tenants. Just have them come by the store and see me (Jeremy), and I will provide one for them. We hope to see you again soon for your next project, and will strive to give the service that has made Coles San Diego's floor covering leader of choice since 1947."
Although it took quite some time to find the wood, the installation was speedy. With a day of the wood arriving, we had a crew begin working on our floor. We couldn't have been happier with their professionalism, courtesy and diligence. They kept our house clean at all times, moved our furniture, and cleaned up after themselves each day. The quality of their work was excellent and I've been assured that if we find anything wrong, we can call them to come back out and fix it.
"Upon completion of this job the customer was contacted to make sure that the installation had gone smoothly. Our company was told by the customer that the job turned out great and everything was fine. Coles works hard to guarantee that our customers will be satisfied with their purchase and will do everything possible to ensure a job well done. Our customers know that if there is every any issue with their Coles purchase, they can contact our customer service department and we will take care of any problems. Had we been contacted concerning this issue, we would have promptly responded and alleviated the situation."
Licensing
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FAQ
Contact Information
2175 Montiel Rd., Ste. 101, San Marcos, CA 92069
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