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Brown Family Chem-Dry

Carpets or Rugs - Clean at Home, Floor Cleaning and Polishing, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Repair- For Business,

About us

Brown Family Chem-Dry specializes in carpet cleaning, floor cleaning, tile/stone/grout cleaning and sealing services, and upholstery cleaning, as well as surface disinfecting/sanitizing services. We are truly a family owned and operated (mom, dad, and 4 sons) business that believes in giving back to our community. Chem-Dry uses the power of carbonation to deliver faster dry times, a deeper clean and a healthier overall cleaning experience. Brown Family Chem-Dry strives to make the world cleaner and greener from the floor-up!

Business highlights

Emergency services offered
5 years of experience

Services we offer

-Carpet Cleaning -Tile and Grout Cleaning -Sanitizing -Disinfecting -Deodorizing -Floor Cleaning -Wood Floor Cleaning -Hardwood Floor Cleaning -Upholstery Cleaning -Pet Urine and Other Pet Solutions -Commercial Floor Cleaning -Mattress Cleaning and Sanitizing -Pet Odor Removal -MicroPro Shield -Granite Restoration -Leather Cleaning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.929 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
7%
2
0%
1
0%
Showing 1-25 of 29 reviews
Elizabeth J.
Feb 2025
5.0
Yes, I recommend this pro
$150
Josh did a fabulous job on my carpet, which was a disaster. Brown Family Chem Dry has always done a superb service and has never let me down. I will keep using them, as there is no better carpet care company out there.

Rick P.
Sep 2024
5.0
Yes, I recommend this pro
$152
Courteous, and helpful-rare! Able to come right away,and were on time. Did a great job-will call again..
Response from Brown Family Chem-Dry

"Thank you so much, [Member Name Removed]! We're thrilled to hear that you found our team courteous and helpful. It's always our goal to provide timely and top-quality service, so we're glad we hit the mark for you. We look forward to helping you again in the future!"


Julia S.
Feb 2024
5.0
Yes, I recommend this pro
$250
Definitely 5 star service from start to finish. Easy to schedule which triggered additional personal communication to ensure they knew what I wanted and I knew how much it would cost. Verified arrival time twice and showed up when they said they would. The two young men who provided the service were polite, professional, and committed to doing the job well. I will use them again and recommend them to others. Excellent service and a fair price.
Response from Brown Family Chem-Dry

"Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you had a 5-star experience with us from start to finish. Ensuring clear communication and understanding of your needs is always a top priority for us, so we're delighted to hear that our efforts were appreciated. We're glad that our team members were able to deliver a service that met your expectations. Politeness, professionalism, and commitment are values we strive to embody in every interaction. We genuinely appreciate your trust in our services and your willingness to recommend us to others. We look forward to serving you again in the future!"


Courtney K.
Sep 2023
5.0
Yes, I recommend this pro
Very easy to schedule and work with. Josh and Evan arrived on time and were super. The carpets and leather chairs look like they just came from the showroom. We really liked how fast the carpets dried. We've had mold problems in the house so less moisture is always good. Thanks to the Brown clan for an excellent job. We'll use them again next time.
Response from Brown Family Chem-Dry

"Thank you for your kind words! We look forward to seeing you again!"


Michelle D.
Aug 2023
5.0
Yes, I recommend this pro
$253
Wow, what a great job! The young man worked so hard and did a fabulous job on my floor tile. Extremely impressed!!
Response from Brown Family Chem-Dry

"Thank you, [Member Name Removed]; it was our pleasure to service your beautiful home! Welcome to our extended family...we look forward to seeing you again!"


Robyn G.
Jun 2023
5.0
Yes, I recommend this pro
$280
What a fantastic job.These young men came in cleaned my tile and carpet just beautifully. I will use them again and refer them to family and friends.
Response from Brown Family Chem-Dry

"Thank you so much! It was so nice to meet you and service your beautiful home!"


Jonathan T.
Mar 2023
5.0
Yes, I recommend this pro
$210
Great at communication. $100 under their initial quote. Quick service. Was prompt. Highly recommend.
Response from Brown Family Chem-Dry

"Thank you for your review and comment. We are upfront and honest with our pricing; we do not believe in "selling" you something you do not need; integrity is of the utmost importance to us. We look forward to seeing you again!"


Lissa R.
Feb 2023
5.0
Yes, I recommend this pro
$160
The Brown Family Chem Dry is awesome!! Their customer service is the best and the quality of their work can't be beat. I have used them to clean my apartment carpet and it always looks brand new! I especially like that this is a Christian owned and operated business and all the techs are their sons. Josh is always so nice. I would never use anyone else.
Response from Brown Family Chem-Dry

"Thank you so much for your kind words! Our focus is on customer experience excellence above all else. Thank you again!"


Robert/Kristine K.
Oct 2022
5.0
Yes, I recommend this pro
Great experience overall. Response was quick and lots of available dates. Techs arrived on time and were very professional and friendly. Explained what they needed to do and finished within an hour (2 small rooms). Carpet looks brand new again and was soft with no strong odors. I will definitely hire them again for the rest of my floors as well as yearly maintenance on my carpets. Love that they are a family owned business and it shows that they take pride in their work.
Response from Brown Family Chem-Dry

"Thank you for your kind words! We are so happy you are happy! We look forward to seeing you again!"


Kathe R.
Sep 2022
5.0
Yes, I recommend this pro
$100
This family provides really good service. This is the third time I've used them...for cleaning area rugs, tile flooring and a my husbands really gross recliner chair. They arrive on time, do the job and clean up everything before they leave. They prefer to set a time to come and discuss the job and give you a written estimate before they set a date for the service. try brownfamilychemdry.com These is another Chem dry service in the area but you want the Brown family....lovely neighbors from here in San Marcos. If needed they well take your area carpet, clean, dry and return it
Response from Brown Family Chem-Dry

"Thank you so much for your kind words! Customer service is our first priority!"


Douglas S.
Jun 2022
5.0
Yes, I recommend this pro
$371
They were very pleasant and punctual. They previously tested their main cleaning product on the tile to make sure it would be successful. When they began the actual work, we left and returned 3 hours later, as agreed. The floor had been transformed and once again shone with all the earth-time colors that made me put down the slate the in the first place. Wife and I then laid down two layers of lustrous sealer to protect the now-raw surfaces. Kudos the this terrific family business. When the time comes in a couple of years for another such cleaning, they will be the first call I make.
Response from Brown Family Chem-Dry

"Thank you so much! We strive for perfection, integrity, and timeliness. It was a pleasure to service your beautiful home!"


Carol M.
Jan 2022
5.0
Yes, I recommend this pro
They were fantastic !!!
Response from Brown Family Chem-Dry

"Thank you!"


Ida G.
Jan 2022
5.0
Yes, I recommend this pro
This is the 3rd time I've used the Brown Family to clean our carpets and it won't be the last. This time around, I noticed a yellow stain on our carpet. I called Mama Brown and she assured me they would make it right, and they did! Josh came out and re-cleaned it again. This is what you call service, and for that, I will continue to use them for all my carpet cleaning needs.
Response from Brown Family Chem-Dry

"Thank you so much! Sometimes, we miss a spot or two; when we do, we will always make it better! Thank you again!"


Randi R.
Nov 2021
5.0
Yes, I recommend this pro
Josh arrived on time, gave me exact price for my job and went right to work. Very courteous and explained everything. Would definitely use Brown Family Chem-Dry again.
Response from Brown Family Chem-Dry

"Thank you so much! We pride ourselves on being respectful of your time by being on time or, at the very least, within the hour. Thank you!"


Kristi J.
Oct 2021
5.0
Yes, I recommend this pro
$150
The best carpet cleaning experience I've ever had. Our carpet was pretty bad with 2 dogs and 2 small kids. It looks brand new again! They even got out the blue craft paint my kids spilled! Also, the customer service is amazing!
Response from Brown Family Chem-Dry

"Thank you so much! It was our pleasure to service your beautiful home!"


Jackie R.
Oct 2021
5.0
Yes, I recommend this pro
Exceptionally well, from the phone call to the service! Very responsive, friendly, cortious, on time, amazing work, very clear about cost and repairs. I will be a Brown customer got life.
Response from Brown Family Chem-Dry

"Thank you so much for the great review; it was an honor to service your beautiful home!"


Sonya S.
Aug 2021
5.0
Yes, I recommend this pro
$74
The guys were very polite, friendly and professional. The carpet looks great!
Response from Brown Family Chem-Dry

"Thank you for the kind words! It was our pleasure to service your beautiful home!"


Marguerite M.
Aug 2021
3.0
$230
Not well. Two brothers arrived in my senior community masked but not vaccinated. At the request of my family, I wore my mask and went into the kitchen and closed the door. Some of the areas look no better than before and there are new areas of dirty streaks.
Response from Brown Family Chem-Dry

"We fully understand your concern regarding vaccinations and have implemented our policy to notify our clients of that policy. We ae so sorry to hear that you are not pleased with the services provided; we strive for perfection and complete client satisfaction. If our client is not completely happy; neither are we! Please give us a call so that we can return and rework your carpeting so that you are completely satisfied: 760-452-9449"


Doug M.
Jun 2021
3.0
Yes, I recommend this pro
$300
So the countertops really have no change I think it may require more of a restoration. Just cleaning and polishing did not do the trick. Please advise
Response from Brown Family Chem-Dry

"We certainly understand your disappointment; our granite service is a renewal service that will deep clean, sanitize, and protect. Many times, our renewal service will do the trick to bring back your granite. Unfortunately, if there is damage to the granite, restoration would be the next option. Please give us a call, we can refer you to a restoration service. Thank you for your feedback; we truly appreciate it!"


Adalyn S.
Jun 2021
5.0
Yes, I recommend this pro
$160
This is the only carpet cleaning company I will rehire. Awesome job. Noah and Josh worked amazingly. Two young men, very polite and hard workers. The carpet was done and I have always had cleaners that leave carpet very wet. Noah and Josh left carpet supper clean and damp. It was dry in about an hour!
Response from Brown Family Chem-Dry

"Thank you so much! Our boys take great pride in their trade and appreciate your kind words."


Charlie F.
Jun 2021
5.0
Yes, I recommend this pro
$275
They did an excellent job and I would definitely use them again.
Response from Brown Family Chem-Dry

"Thank you so much! Referrals, reviews, and repeat business are the backbone of our small, family owned business! We look forward to serving your family again!"


Christine W.
Jun 2021
5.0
Yes, I recommend this pro
Service went great. Will definitely use them in the future. Impressive professionalism from the young guys.
Response from Brown Family Chem-Dry

"Thank you so much! My technicians, AKA my boys, aren't happy unless your happy! We look forward to serving your family again!"


Sandra M.
Jun 2021
5.0
Yes, I recommend this pro
Phenomenal work”
Response from Brown Family Chem-Dry

"WOW, THANK YOU!!! We're so happy you are happy!!! Looking forward to servicing your beautiful home again!"


Gary A.
May 2021
5.0
Yes, I recommend this pro
Great. Will use again.
Response from Brown Family Chem-Dry

"Thank you so much for trusting Brown Family Chem-Dry! It was a pleasure to service your beautiful area rugs."


Audrey K.
May 2021
5.0
Yes, I recommend this pro
$98
Great work done!
Response from Brown Family Chem-Dry

"Thank YOU! Welcome to our extended family; we look forward to servicing you again!"

Showing 1-25 of 29

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Brown Family Chem-Dry is currently rated 4.9 overall out of 5.
Brown Family Chem-Dry accepts the following forms of payment: CreditCard
Yes, Brown Family Chem-Dry offers free project estimates.
No, Brown Family Chem-Dry does not offer eco-friendly accreditations.
No, Brown Family Chem-Dry does not offer a senior discount.
Yes, Brown Family Chem-Dry offers emergency services.
No, Brown Family Chem-Dry does not offer warranties.

Contact Information

Located In, San Marcos, CA 92069

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