Sunrun
About us
Sunrun is leading the charge to create a planet run by the sun. We are building a more sustainable world, by making solar simple for over 200,000 customer's in 23 different states!
Business highlights
Services we offer
Specializes in grid-tied solar electric design & installation, commercial & residential., solar power systems
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 15% |
Things you should know before signing on with Sunrun:1.They WILL ABSOLUTELY put a lien on your house (despite promises to the contrary in their contract).2. They will NOT repair the damage they cause to your property during installation. (I had to pay $300 for repairs to my rain gutters caused by their ladders).3. They will not pay you for referrals (which I am now sorry I supplied). 4. You will continue to receive and pay a monthly bill from SCE in addition to your Sunrun bill. I was told I would get one annual bill from SCE.So essentially I was misled and lied to by all parties involved. I would not recommend this company again and I regret choosing them for my solar company.
"Ouch [Member Name Removed] ! So sorry to hear about your experience. We pride ourselves on being real and making sure our customers are well informed. It is never our intent to mislead our customers and I would like to clarify a couple points: 1. Per our Sunrun Agreements we do not place liens on homes. We do file notices on title, one of which is required under California State Law, that confirms our ownership of the solar system. These items are definitely not liens against the property and we can remove them from title. We remove items from title at our expense for both refinances and home sales. Please feel free to contact our Customer Care team if you are looking to sell or refinance your home and we would be happy to assist you in this matter. 2. We will definitely cover any damage to your property that is a direct result of our work. If something has occurred on site, please send us a private message with the name and address on your Agreement and we will be happy to review the matter. 3. We gladly pay out Customer Referrals after the referred customer has been installed. After installation the referee can expect to receive payment within 4 weeks. We sincerely appreciate your referral and would be happy to look into the status of your award. Please send us a private message with the name and address on your Agreement so that we can reach-out. 4. Lastly, with regards to the bill from Southern California Edison, you are correct you will still have a separate utility bill. However, this is largely for any energy that your home needs beyond what is provided by the solar system. The system is designed so that your home will use all the energy produced by the solar system first only pulling from Edison when you need the extra power. Southern California Edison places all their solar customers on an annual billing cycle so payment is due once a year for the extra energy. We sincerely apologize if the above points were not clarified on the onset of your project and would love an opportunity to review any outstanding concerns in greater detail. Warm regards, KP"
"Hi {member name removed}, Thank you for sharing your feedback. We do work with partners who carry our product. At the time you entered into agreement with us Verengo was a selling partner with Sunrun, but they did not exclusively sell our product. As such, they may have had ads that promoted other aspects of their business independent of Sunrun. The agreement your wife signed was a Sunrun agreement which was provided to you. Our agreements do include your options when selling your home and this information is outlined in section 13 of your specific agreement. We do sincerely apologize if this was not thoroughly explained during the initial sales process and will escalate this feedback to our team. After reviewing your case, I understand that you were able to reach resolution and proceed with the sale of your home. Thank you again for reaching out! We sincerely appreciate the feedback."
We are very happy with their service.
Its a lease agreement so the pricing is definitely competitive or at least comparable.
The installation process went very smoothly. The installers were very friendly yet professional and all the work was completed in a timely fashion . I could not be happier.
"Hi [member name removed]. Thank you for taking the time to leave us a positive review! Making our customers happy is our top priority. We’d appreciate you spreading the word by referring your friends and family to us at [hyperlink removed]."
"Hi [removed member name]. Thank you for taking the time to leave us a positive review! Making our customers happy is our top priority. We’d appreciate you spreading the word by referring your friends and family to us at ReferRECSolar.com."
"Hi [removed members name]. Thank you for taking the time to leave us a positive review! Making our customers happy is our top priority. We’d appreciate you spreading the word by referring your friends and family to us at ReferRECSolar.com."
REC rep Les prepared and did a great job explaining the customized estimates/projections. After the REC engineer reviewed the details regarding the house it was determined a larger system could be placed. Les re-ran the numbers and helped me determine the most appropriate choice.
Rather than pay cash for the entire system up front, I chose the SunRun agreement. With $6,000 down I will be paying $185 per month for 20 years and based on past use, 50% of my electricity will be solar. Because of the tiering of PG&E's charges this will be approximately a 70% savings.
The agreement with SunRun is for all maintenance for the entire 20 years, including the opportunity to buy the system or they will remove it if you wish. If the house is sold, it is transferrable. You can pay off the agreement after a certain period (I think 2 years). SunRun guarantees the minimum projected production and allows me to keep any excess. For example, any 'extra' summer production will be available for use in the evening. If excess is produced, it will be available to me in the winter.
The installation was impeccable. The manager Rose was always helpful and Kyle and his crew knew what they were doing. They were always on time and kept me apprised of their progress. The roofer, Jody was helpful and professional as well. Perfect experience. I am looking forward to the savings (payback for entire investment is 5 years) and am pleased to be providing myself clean power.
When those panels are manufactured with wind or solar power - the entire process will be perfect.
ALL of the REC people and contractors were knowledgeable and professional.
PS REC is a local (SLO) company and has been at one time or another THE largest installer of residential solar in the country...
We purchased and had REC install forty solar panels. Once we agreed to the plan, the project manager, Kimberley was always available as a contact to answer any questions that we had. The installation team was outstanding. They were courteous, professional, and very hard-working. The panels, the inverters and all of the electrical connections were installed skillfully and passed both DWP inspections the first time.
We are very pleased with REC Solar and are happy that we made the decision to convert to solar power.
Finally after a couple weeks of attempted contact, an appointment was set for May 2, 1:00PM, but REC Solar did not arrive, nor notify me of a cancellation. I had cancelled another appointment to meet with them. My time is valuable. Only after I complained to their Customer Service page on their website did Mr. Frederick call me. He ignored 2 calls from me to the same ph# made briefly before I complained on the website.
Once on the phone, Mr. Frederick is impolite, and does not obey common business courtesy. We want to purchase between 5kw-10kw for our home, and if that works out well, about 20kw-50kw of 460 3-ph for work.
While Mr. Frederick was on the phone, he was arrogant, unknowledgable, and demanding.
He claims REC Solar can do ground installs, but says they won't do it, no matter how much money I'm willing to spend. He was irritated concerning the fact I did not want solar on the front building roof, and he was not interested in quoting solar on the back building, which is nearly identical in construction and southern roof area, and has better access to the grid.
"No Quote" is a perfect answer if you are not interested in a project. This is what Mr. Frederick should have notified me of in early April. It took almost a month to get that "no quote" and he wasted at least 3 hrs or my time at work, which is $125/hr.
Sidebar - I'm not sure Mr. Frederick sells solar power. I believe he is selling financial packaging for rebated PV systems. Why? He indicated my wife should be present, and he required to see my electric bill. Neither are actually necessary in our case. I notified REC Solar, how much power I want, and that I was paying cash. This apparently is not how Mr. Frederick likes to do his sales.
Keep in mind that I REALLY want REC Solar to do this project. Costco recommends them, and I believe strongly in Costco recommendations. I spend over $50k a year with them, and they never let me down. But in this case REC Solar is NOT a good recommendation due to a single employee malfunction. If I were employed at REC, Andrew would be selling time share condos tomorrow.
If somebody at REC Solar can bypass Andrew, please contact me.
Patrick McSwain
President
Quality Inspection
ing [email protected]
Licensing
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FAQ
Contact Information
775 Fiero Ln, Ste 200, San Luis Obispo, CA 93401
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