I had them come back because of one area that they cleaned insufficiently and they did come back right away. The price was on a coupon, it was less than $150. The price was good.

I had a coupon for $99 for 3 rooms of carpet cleaning. I scheduled the cleaning online and it required a minimum cleaning total of $132. Instead of paying the $33 minimum fee, I added a hall cleaning. When they arrived, they explained that they would not be able to clean the narrow hall because their machine was too big, so they just used a mop and didn't charge me. They also explained that in the future I should just call when they are running the special because they actually do not charge any minimum fee (seems like this is a corporate thing). I appreciated their honestly, and I wasn't too disappointed about the hall because I was really just trying to avoid the fee (the hall wasn't too dirty). They were very pleasant, quick and attended to any questions I had. Will be using them again.

All carpet was replaced so carpet cleaning was cancelled. Although advised not to, Stanley Steemer cancelled the tile also. When called, they stated they could not come out that day, so we scheduled for following day. They failed to show. When called they said the new appointment was not given to scheduler and they could again not get out until the following day which was to late. Obviously they can not be counted upon and we will not use them again.

I have heard of them before and a friend of mine had used them as well, so I went ahead and used them. They were really good. They were nice and showed up on time. They did a good job and I was happy with them.

They were quick, in an out, they said there was nothing they could do. They collected the money and left and the stains were back within a couple days or so. I wouldn't recommend them, not if you have bad carpets, maybe if your carpet is normal clean but if you need real service, no. In fairness, I had a lot of stains on my carpet. They say they can do all this stuff but if you have serious work they couldn't do it. They showed up on time. They threw up their hands too early.

The men were on time; had all of the equipment needed; handled my other things carefully. They up-sold me on a few services, which I could have easily declined, but I didn't mind because the services seemed worth the cost.

My first contact was with dispatcher Carrie when I called for a price quote and to schedule an appointment. She was helpful, knowlgeable and reassuring that their cleaning services did not follow the "bait and switch" tacticssometimes used by some other heavily advertised carpet cleaning companies I had tried in the past. The two man cleaning team Lou Yuw and Patrick Murphy arrived about 1/2 hour late but had called to say the previous job had taken longer than expected. Together we surveyed the rooms I wanted cleaned and talked about what areas might need special attention. They got right to work moving some pieces of furniture I had not already moved. Carpets were spot-treated as needed. They applied a special pre-spotter to some areas that were a result of an animal "accident". All spots came out and carpets looked brand new. They used small plastic protective sheets under table legs to protect the finish of the furniture. Stanley Steemer's crew is to be commended for their courtesy, quality work and professional attitude. The service performed was as advertised with no attempt to sell me additional upgraded services after they were in my house. Although I think I was the last appointment of the day I did not feel as if they were rushing the job just to finish or cutting corners. They were very thorough and produced an excellent result. They will always be my first call when I next need carpet cleaning services.

I went with them because they had an "A" rating when we looked them up and they came out and did the job like they said they would.

I ended up buying a carpet cleaning machine and did it myself.

I was denied the special price because I had one too many rooms to qualify.