
REED BROTHERS SECURITY
About us
Reed Brothers Security provides a variety of superior locksmith and alarm services. Whether you're interested in locks, safes, hand rails, gates or access controls, Reed Brothers Security can help enhance the safety of your home and office. 24/7 lock out services for your auto, home or business. Our Locksmith and Alarm staff is available 24/7 for alarm repairs, emergency lockouts, kicked in door repairs, lock installations, re-keying of locks, the fitting of keys to locks, and safe repairs, safe openings (lock outs), and any other lock or key problem you might have. Our locksmiths service all brands of locks and specialize in Schlage, Medeco, and Mul-T-Lock. We are a Medeco Service Center with locksmith specialties in Medeco m3, Nexgen XT, Medeco Logic, and Aperio Technology.
Business highlights
Services we offer
ACCESS CONTROL SYSTEMS, ADA AUTOMATIC DOOR OPENERS, ADA Complaint Conversion of Standard Commercial Doors, AND WINDOW SECURITY GUARDS., ANY TYPE OF DOOR HARDWARE, AUTOMATIC DRIVEWAY GATES, BURGLAR ALARMS & MONITORING, Bump Proof/ Pick Proof Locks of all types, DOOR & FRAME REPLACEMENT, FIRE ALARMS & MONITORING, LOCKSMITH SERVICES, SAFE & VAULT SERVICES, TELEPHONE ENTRY & INTERCOM SYSTEMS, VIDEO SURVEILLANCE SYSTEMS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
79% | ||
14% | ||
1% | ||
5% | ||
1% |
"This is what actually happened (which should speak [Member Information Removed] the character of this individual): She called us out [Member Information Removed] repair a damaged lock on her tenant's sliding patio door. One of our locksmiths came out, spent 30min taking apart her lock [Member Information Removed] assess what parts were needed [Member Information Removed] reinstall/replace the lock and charged for his time. This was NOT a typical lock cylinder replacement/rekey, as she claimed. That locksmith was then working on a proposal, for her, for the parts she needed. She was upset that we charged her without fixing the lock right then and there, and disputed the charges. That's after she was told the patio door lock required special parts and agreed [Member Information Removed] provide her credit card. She later disputed the charges, stating we did not perform any work whatsoever. We were NOT paid for our time. And this is when things went off the rails. While disputing our charges, she called out another locksmith (Sunshine locksmith) and claimed that they switched out the patio door lock cylinder in 15 minutes, which is IMPOSSIBLE because that lock needed special parts replaced [Member Information Removed] function. So, we contacted the Sunshine locksmith [Member Information Removed] confirm her story. According [Member Information Removed] them, they came [Member Information Removed] the same conclusion as us (that the lock needed special parts) and weren't able [Member Information Removed] fix that lock on the spot. When we confronted [Member Name Removed] regarding her cancellation of payment, she threatened [Member Information Removed] launch a smear campaign against our company on social media. And, so, she did. And that's who she is."
The Minus: I had expected a telephone call to schedule installation of our new safe, but never received a call. I finally contacted Reed Brothers Security on the Friday of the week that they were supposed to call. I was told they'd called several times, which might have been the case, but they never left a message. We scheduled an appointment for today, Tuesday, between 8 a.m. and 10 a.m. No one had called or had shown up by 9:20, so I telephoned them. I was told their installer hadn't shown up and they were looking for someone else and they'd get back to me. Ultimately, they did send my safe out, but I would have appreciated a call that they'd be so late.
Their installation fees are high, I think. The initial charge is $170 for 1/2 hour and labor is added to that. There is an extra charge of, I think, $37 for Saturday appointments.
"Thank you for the review!"
"Thank you VERY much! Randy Reed"
"Thank you for the kind words – really."
Parts arrived from them, and for me, faster than expected, and they scheduled me in. However, there was some miscommunication internally on the job, and when they showed up, they had only allotted enough people / time for one gate. They came back a week later to complete the job for the second gate.
It turns out the lock that I ordered, even after confirming with them that I had ordered exactly the right part, will not match the master key system - they offered to wait for me to get the right part & come back another time, but needed to get the lock on ASAP given its a high crime area. So I have a key on a second system, making it more difficult to track keys.
When they committed to a date for the work, they were on time. The actual workmanship is of excellent quality, the most important thing in my mind. Communication with the individual doing the work, was fine. Their price was competitive for the labor-only part, but:
- B on price: for a >50% markup on easily sourced parts ($700 vs. $1150); happy to pay a small premium (~10%) for the convenience of single sourcing the parts, but not that much.
- C on responsiveness / communication: for requiring me to make multiple calls at the beginning to get a quote, and for not suggesting the sending-the-picture-to-get-a-free-quote themselves, and for miscommunicating internally on the manpower required for the job, and for miscommunication on the part needed to match the master lock system.
"Thank you [removed member name]! Sorry about the communications problems - this feedback really helps us - honestly, we have been able to fix many problems due to these kinds of comments."
"THANKS! I really appreciate the review."
"Thank you [Member Name] for the wonderful review! Reviews are the best thing you can do to help a small business prosper. I'm glad we were able to take care of all your needs. Thanks again, Randy Reed"
"Thank you for the wonderful review! Reviews are the best thing you can do to help a small business prosper. Please continue to review any business that you like (or dislike). Thanks again, Randy Reed"
"Thanks for the great review! Please keep reviewing companies on Angie's List. You would be amazed at how important it is for small businesses! Thanks again, Randy"
"Thanks for the great review. Randy"
"Thanks, your business is appreciated. Randy"
My major complaint is on the basis of cost. We went with Medeco locks and found later that they can be purchased for much less elsewhere, particularly on line. However as a Medeco dealer Reed Bros can cut keys on the spot, whereas any other non-dealer locksmith would have to send a request to Medeco for new keys. So Reed charges accordingly -- but I found the markup to be pretty extraordinary (roughly double the online price).
Licensing
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