REED BROTHERS SECURITY
About us
Reed Brothers Security provides a variety of superior locksmith and alarm services. Whether you're interested in locks, safes, hand rails, gates or access controls, Reed Brothers Security can help enhance the safety of your home and office. 24/7 lock out services for your auto, home or business. Our Locksmith and Alarm staff is available 24/7 for alarm repairs, emergency lockouts, kicked in door repairs, lock installations, re-keying of locks, the fitting of keys to locks, and safe repairs, safe openings (lock outs), and any other lock or key problem you might have. Our locksmiths service all brands of locks and specialize in Schlage, Medeco, and Mul-T-Lock. We are a Medeco Service Center with locksmith specialties in Medeco m3, Nexgen XT, Medeco Logic, and Aperio Technology.
Business highlights
Emergency services offered
69 years of experience
Services we offer
ACCESS CONTROL SYSTEMS, ADA AUTOMATIC DOOR OPENERS, ADA Complaint Conversion of Standard Commercial Doors, AND WINDOW SECURITY GUARDS., ANY TYPE OF DOOR HARDWARE, AUTOMATIC DRIVEWAY GATES, BURGLAR ALARMS & MONITORING, Bump Proof/ Pick Proof Locks of all types, DOOR & FRAME REPLACEMENT, FIRE ALARMS & MONITORING, LOCKSMITH SERVICES, SAFE & VAULT SERVICES, TELEPHONE ENTRY & INTERCOM SYSTEMS, VIDEO SURVEILLANCE SYSTEMS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.680 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 14% | ||
| 1% | ||
| 5% | ||
| 1% |
Showing 1-25 of 80 reviews
May F.
Jun 2025
DO NOT USE THEM!!! First they required a credit card to come out then they came out and spent an hour attempting to rekey my lock but couldn't then charged me $150 for doing nothing because they claim the lock was damaged. They gave me a quote to replace the Anderson lock for an absurd amount like thousands of dollars. Then I had another locksmith replace the cylinder in less than an hour and it was all done. I requested a refund and they refused so I disputed with my credit card and Reeds had the audacity to call me to tell me llied and asked me if how I could sleep at night. I asked him how he could sleep at night because I told the truth and they tried to scam me. They are highly unethical!
Response from REED BROTHERS SECURITY
"This is what actually happened (which should speak [Member Information Removed] the character of this individual): She called us out [Member Information Removed] repair a damaged lock on her tenant's sliding patio door. One of our locksmiths came out, spent 30min taking apart her lock [Member Information Removed] assess what parts were needed [Member Information Removed] reinstall/replace the lock and charged for his time. This was NOT a typical lock cylinder replacement/rekey, as she claimed. That locksmith was then working on a proposal, for her, for the parts she needed. She was upset that we charged her without fixing the lock right then and there, and disputed the charges. That's after she was told the patio door lock required special parts and agreed [Member Information Removed] provide her credit card. She later disputed the charges, stating we did not perform any work whatsoever. We were NOT paid for our time. And this is when things went off the rails. While disputing our charges, she called out another locksmith (Sunshine locksmith) and claimed that they switched out the patio door lock cylinder in 15 minutes, which is IMPOSSIBLE because that lock needed special parts replaced [Member Information Removed] function. So, we contacted the Sunshine locksmith [Member Information Removed] confirm her story. According [Member Information Removed] them, they came [Member Information Removed] the same conclusion as us (that the lock needed special parts) and weren't able [Member Information Removed] fix that lock on the spot. When we confronted [Member Name Removed] regarding her cancellation of payment, she threatened [Member Information Removed] launch a smear campaign against our company on social media. And, so, she did. And that's who she is."
AUDREY T.
Oct 2017
Very smoothly
Joel H.
Aug 2017
The locksmith arrived at the scheduled time, and he carried out his work in a very professional manner--despite multiple potential distractions. Please note that we required service on a weekend and in a rush. We paid extra for that, according to established policy of Reed Brothers. I do not think the price was excessive.
Marielle J.
May 2016
unknown
Allie F.
Mar 2016
Stan the technician was very flexible & was able to respond to our concerns with a viable stoical.
Robin W.
Feb 2016
unknown
Andrea V.
Feb 2016
The Plus: Reed Brothers Security has a retail store where you can see a wide array of home security devices, from deadbolts, safety doors, alarms and safes, to safety doors and alarm systems. The men who came to install our safe were pleasant and took a difficult installation in stride. I thought our closet floor was wood, but it turned out to be wood over concrete.
The Minus: I had expected a telephone call to schedule installation of our new safe, but never received a call. I finally contacted Reed Brothers Security on the Friday of the week that they were supposed to call. I was told they'd called several times, which might have been the case, but they never left a message. We scheduled an appointment for today, Tuesday, between 8 a.m. and 10 a.m. No one had called or had shown up by 9:20, so I telephoned them. I was told their installer hadn't shown up and they were looking for someone else and they'd get back to me. Ultimately, they did send my safe out, but I would have appreciated a call that they'd be so late.
Their installation fees are high, I think. The initial charge is $170 for 1/2 hour and labor is added to that. There is an extra charge of, I think, $37 for Saturday appointments.
The Minus: I had expected a telephone call to schedule installation of our new safe, but never received a call. I finally contacted Reed Brothers Security on the Friday of the week that they were supposed to call. I was told they'd called several times, which might have been the case, but they never left a message. We scheduled an appointment for today, Tuesday, between 8 a.m. and 10 a.m. No one had called or had shown up by 9:20, so I telephoned them. I was told their installer hadn't shown up and they were looking for someone else and they'd get back to me. Ultimately, they did send my safe out, but I would have appreciated a call that they'd be so late.
Their installation fees are high, I think. The initial charge is $170 for 1/2 hour and labor is added to that. There is an extra charge of, I think, $37 for Saturday appointments.
Christine W.
Jan 2016
Clean work, looks very good. We are glad the old doors are gone
Response from REED BROTHERS SECURITY
"Thank you for the review!"
Michael M.
Nov 2015
unknown
Brian G.
Aug 2015
I ordered a new Baldwin entry door assembly for ~$240 rom Reeds Bros and had it installed in Feb. We waited a week and paid about $80 more than other retailers on line for the lock. We have no issue with the margin because we thought service was good and worth it. The install was ~$140 more and all went fine. The door handle has since failed and I called today for service. Despite having Reed to our home on a prior occasion and buying this door hardware with them, they cannot look up customers by name, phone or address. You must have the invoice number from the paper the technician leaves behind. So even though the person on the phone confirmed the door assembly is under warranty, they couldn't cover it because they have no records. Even if I wanted to pay for the repair they could only get a technician to my home that is 2 miles from their store in 4 days. Given my front door is nearly inoperable I have to call someone else. Lessons learned - don't rely on these guys for service and no value in buying local. I should have bought the lock on line and saved the $80. Then I could pay for my own warranty work - which you have to do anyway with Reed brothers unless you are good at saving paper invoices for the entire warranty period. What year is this??
Christine S.
Jul 2015
.
Jean D.
May 2015
From start to finish, this project was far easier than we expected. This is a two-condo building, with both front doors facing the street. The other owner, who has the upstairs flat, and I wanted screen doors to increase air flow during the hotter days of summer and fall. We also wanted these doors to be pet proof and to be secure from intruders, while, at the same time, not looking like your typical iron-bar security barrier. We are extremely satisfied on all counts. I looked at a number of websites and found that the Woodguard security screen door listed by Reed Brothers fit our requirements perfectly. Although I ordered the doors sight unseen, they arrived looking exactly as described. From the outside, the doors appear to be made of beautifully finished wood (no hint of the steel door frame). The only giveaway is the perforated steel mesh, but even that is unobtrusive. Two Reed Brothers installers -- Eli and Andrew -- arrived this morning with the doors and took about an hour to install each one. They were professional, wasted no time and answered all of my questions. I found the entire experience -- from talking to people at the store via telephone to the estimator who came out to measure the doors to the installers today -- to have provided excellent service.
Wesley W.
Jan 2015
Gate fabrication was delayed for a couple of weeks beyond target date, possibly due to subcontractor issues. Installation technicians had to make an extra trip or two for correct parts, but they had outstanding attention to detail and precision. We are very happy with the result.
Response from REED BROTHERS SECURITY
"Thank you VERY much! Randy Reed"
Vicki T.
Dec 2014
unknown
Response from REED BROTHERS SECURITY
"Thank you for the kind words – really."
David W.
Sep 2014
Took multiple phone calls to get to someone to provide a quote. Then told me it would cost me $80 trip fee to get a quote b/c I'm outside their service area. The trip fee is reasonable, but given that they ultimately gave a free quote when I sent them pictures of the job, it would have been nice had they offered that option rather than me coming up with it. Their quote for the labor was competitive, but their quote for the parts was ~50% higher than what I could get the lockbox & lock for online. So I confirmed the parts I'd need to match the master key system I currently have, signed the contract with them, and then waited for the parts to come in.
Parts arrived from them, and for me, faster than expected, and they scheduled me in. However, there was some miscommunication internally on the job, and when they showed up, they had only allotted enough people / time for one gate. They came back a week later to complete the job for the second gate.
It turns out the lock that I ordered, even after confirming with them that I had ordered exactly the right part, will not match the master key system - they offered to wait for me to get the right part & come back another time, but needed to get the lock on ASAP given its a high crime area. So I have a key on a second system, making it more difficult to track keys.
When they committed to a date for the work, they were on time. The actual workmanship is of excellent quality, the most important thing in my mind. Communication with the individual doing the work, was fine. Their price was competitive for the labor-only part, but:
- B on price: for a >50% markup on easily sourced parts ($700 vs. $1150); happy to pay a small premium (~10%) for the convenience of single sourcing the parts, but not that much.
- C on responsiveness / communication: for requiring me to make multiple calls at the beginning to get a quote, and for not suggesting the sending-the-picture-to-get-a-free-quote themselves, and for miscommunicating internally on the manpower required for the job, and for miscommunication on the part needed to match the master lock system.
Parts arrived from them, and for me, faster than expected, and they scheduled me in. However, there was some miscommunication internally on the job, and when they showed up, they had only allotted enough people / time for one gate. They came back a week later to complete the job for the second gate.
It turns out the lock that I ordered, even after confirming with them that I had ordered exactly the right part, will not match the master key system - they offered to wait for me to get the right part & come back another time, but needed to get the lock on ASAP given its a high crime area. So I have a key on a second system, making it more difficult to track keys.
When they committed to a date for the work, they were on time. The actual workmanship is of excellent quality, the most important thing in my mind. Communication with the individual doing the work, was fine. Their price was competitive for the labor-only part, but:
- B on price: for a >50% markup on easily sourced parts ($700 vs. $1150); happy to pay a small premium (~10%) for the convenience of single sourcing the parts, but not that much.
- C on responsiveness / communication: for requiring me to make multiple calls at the beginning to get a quote, and for not suggesting the sending-the-picture-to-get-a-free-quote themselves, and for miscommunicating internally on the manpower required for the job, and for miscommunication on the part needed to match the master lock system.
Response from REED BROTHERS SECURITY
"Thank you [removed member name]! Sorry about the communications problems - this feedback really helps us - honestly, we have been able to fix many problems due to these kinds of comments."
Larry C.
Aug 2014
They're fine. I've never had a problem with them. I would go back to them again. I'm planning on calling them very soon for a different project.
Response from REED BROTHERS SECURITY
"THANKS! I really appreciate the review."
Catherine K.
Aug 2014
They did a good job. They were fine. It was probably a very good price. The whole job came in under $3000. I did have a lower bid for about $900, which is a huge difference. I never heard from those guys after they had given me a bid. I did have a much higher bid going up to almost $6000 or $7000. They were right in the mid-range. I only contacted three people. It may very well be that they were even quite more reasonable than just the mid-range. I think the low bid that I got was just bizarre. The quality of work was very good. Their punctuality and professionalism was fine. I had no problem with them. Their responsiveness was good too, it was right on target.
Response from REED BROTHERS SECURITY
"Thank you [Member Name] for the wonderful review! Reviews are the best thing you can do to help a small business prosper. I'm glad we were able to take care of all your needs. Thanks again, Randy Reed"
Thomas W.
Jul 2014
unknown
Response from REED BROTHERS SECURITY
"Thank you for the wonderful review! Reviews are the best thing you can do to help a small business prosper. Please continue to review any business that you like (or dislike). Thanks again, Randy Reed"
John D.
Jun 2014
.
Response from REED BROTHERS SECURITY
"Thanks for the great review! Please keep reviewing companies on Angie's List. You would be amazed at how important it is for small businesses! Thanks again, Randy"
Mildred K.
Feb 2014
Excellent job done for such a small job.
Response from REED BROTHERS SECURITY
"Thanks for the great review. Randy"
Carlos A.
Sep 2013
They were professional, on time, and the service was fast!
Response from REED BROTHERS SECURITY
"Thanks, your business is appreciated. Randy"
CHRISTOPHER S.
Sep 2013
Perfectly!
Pamela C.
Jul 2013
Went very well. We will be exploring security cameras as well.
Duncan C.
May 2013
We purchased the locks in their showroom, took them home with us, and a service call happened two days later to install. All interactions were quite pleasant although we frequently felt the push for an upsale.
My major complaint is on the basis of cost. We went with Medeco locks and found later that they can be purchased for much less elsewhere, particularly on line. However as a Medeco dealer Reed Bros can cut keys on the spot, whereas any other non-dealer locksmith would have to send a request to Medeco for new keys. So Reed charges accordingly -- but I found the markup to be pretty extraordinary (roughly double the online price).
My major complaint is on the basis of cost. We went with Medeco locks and found later that they can be purchased for much less elsewhere, particularly on line. However as a Medeco dealer Reed Bros can cut keys on the spot, whereas any other non-dealer locksmith would have to send a request to Medeco for new keys. So Reed charges accordingly -- but I found the markup to be pretty extraordinary (roughly double the online price).
Travis T.
Mar 2013
It went very well. The technician was punctual, professional and knowledgeable. He took time to learn my questions and concerns, and provided solutions.
Licensing
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FAQ
REED BROTHERS SECURITY is currently rated 4.6 overall out of 5.
REED BROTHERS SECURITY accepts the following forms of payment: CreditCard
No, REED BROTHERS SECURITY does not offer free project estimates.
No, REED BROTHERS SECURITY does not offer eco-friendly accreditations.
No, REED BROTHERS SECURITY does not offer a senior discount.
Yes, REED BROTHERS SECURITY offers emergency services.
No, REED BROTHERS SECURITY does not offer warranties.