R & S OVERHEAD GARAGE DOOR INC

I'd like to thank you to Carlos Mendoza Jose Rodriguez. And to all the team that those guys carry on Under their wing very profession guy's team work Extremely well-trained. I am a 100%. Satisfied with their work. That these people put a commercial door at 1350 West grand Avenue.

Marcellus and Gerald are excellent. I have my garage doors serviced quite often since they are pretty old and every time that Marcellus is the technician the problem is solved so quickly and lasts for a very long time. He’s even corrected other technician’s work on many occasions. Marcellus and Gerald make a great team. Always polite and they communicate every thing to me so that I can understand with our making me feel dumb lol.

These guys are total professionals--prompt, responsive, helpful, friendly, and hyper-competent. I bought three remote controls from their store in San Leandro, and Lily showed me how to set them up. I had problems getting one of the doors to close, called them up, and that day Doug came by our house and solved the problem in 5 minutes. My experience with them could not have been better. A+++

In reviewing the proposal, the owner cooperatively worked with me to fine tune the scope and selection of the opener model. They were punctual for both appointments, the proposal and the installation. There was an error made by the estimator regarding the size of the springs, but this did not cause a delay in the installation; the correct size was quickly fabricated and delivered to the jobsite as to avoid any delay to the completion of the work!

Hector did a great job in a minimum of time and instructed me on the new features.

It went very well

Wonderful. Technician appeared when planned, did the work. Explained everything. Cleaned up.

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Ordered a new model garage opener (replacing my old one which was 25 years old) which they installed two days later.  Through no fault of the installer, he installed the wrong model.  Before he left my home, the office called him, letting him know that they had given him the wrong model.  He was apologetic, went back to the office to get the right opener, came back and installed it quickly.  He was professional and handled the issue very well.  He went over and above, installing new control wire, replacing existing wire, simply because my existing wire was old.  Then, he lubricated the garage door rollers, even though they had not installed my new garage doors.  Outstanding service!

unknown

It went very well. They did excellent work. The staff was excellent. They have very good selection as far as different doors and styles and all that. Also, they have a good showroom. It is in San Leandro where you can actually go and see the different styles of doors so that helps to see what they actually look like than just looking at a catalog. Their price was competitive. I had 3 estimates and I picked them. I don't recall whether they were necessarily the lowest of the 3 estimates, but they were good in terms of giving me a good price and being responsive. Some people may give me estimates but it's like 3 weeks after they come to my house. It's a little sketchy when they do that. The estimate was prompt, it was reasonable, and the people I talked with about the estimate seemed quite knowledgeable. I think they did an excellent job in the installation and I like the finished product. I think they were very good all the way around.

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Originally I thought I needed a new garage door.  The garage door was circa 1988,  all wood and extremely heavy. I was replacing the springs every two years,  When R&S came out they said I didn't need a new door, but that the springs needed to be a stronger high output spring.  They ordered and had the spring installed in a few days.  In addition they adjusted the garage door opener to accommodate the heavier spring.  R&S could have sold me a new door at a significantly higher price than the springs but realized the door wasn't the issue.

unknown

R&S did a great job.  They were very responsive when I called for an estimate and again when we scheduled the work.  The representative arrived on time, reviewed the work to be done and did an excellent job, he finished within the time they indicated it would take.  Doug followed up to ensure I was pleased with the work.  I was very pleased.

I'm so pleased! Scott, who did the installation was EXCELLENT and clean. He picked up after himself and was very hard working. I'd hire them again.

I have used R & S Overhead Garage Door since 1989, when they installed a new opener for the garage door that had just been replaced.  From time to time the opener and garage door had to be serviced, and the R & S people have always done good work.  They have always come out promptly and did what had to be done, at what I feel was a very fair price.  So when I wanted to have the old door painted, and my son said it was rotted and should be replaced, I called R & S to send someone out to take a look at the door and verify that it did indeed need to be replaced.  John, the estimator, showed me the rotted places and showed me that it would make more sense to replace the door rather than try to fix it.  I knew nothing about the currently available garage doors and was agreeably impressed with the brochures that John showed me; I was also very pleased that the new doors are much better and less expensive than the old masonite one that I had.  I also decided that a new opener would be a sensible addition to the new door and was very intrigued by the idea of the external key panel because it insures that I would never be locked out of my house and enhances home security as well.
     The new garage door is very good looking and the permanent paint job is also a very nice feature.  the color is perfect and the door is a great improvement over the old door.  The opener is whisper quiet and smooth.
     The night after the door and opener were installed, there were some really horrendous winds; they actually blew off half of my garage roof.  And when I went to open the garage door with the opener button on the wall, it didn't work.  However, the remote did work, so I suspected that whatever happened was a result of the wind.  I called R & S and they sent someone over that same afternoon.  He said a wire had been knocked loose, he re-connected it and all was well.  
     I recommend R & S Overhead Garage Door very highly.  They are efficient, responsive, pleasant to work with, and price their services very fairly.

I initially called for repair of some broken rollers on our garage door.  When the technician came, he pointed out that the door (which is the width of 2 cars wide) had begun to sag and the rollers likely broke because that were under lateral stress.  We decided the best solution was to replace the old, noisy wooden door with a painted steel door with a much quieter mechanism.  The job was originally scheduled for 2 weeks in the future, but they soon called with a date for the next day because of a cancelation.  The technician arrived about 9:30 AM as promised and completed the job in about 6 hours.

I called the company, from which I purchased this 1/2 H.P. Garage Door Opener. The telephone number for repair is emblazoned in large numbers on the unit: the next available appointment was two weeks. I am able to lift the door; my wife cannot. I reviewed Angie's List and selected R & S Overhead Garage Door. I called at 11:55 A.M. on 06/17/13 and was informed by a pleasant and courteous lady, after answering appropriate  questions, that a technician would arrive between 2P and 5P.



The technician arrive at 3:15 P.M. He assessed the job and presented a written estimate of $114.70 for 1 hour of work and material. Though he exceeded the time by 23 minutes, there was no additional charge. He was professional and cordial. The garage door is at its best level of performance since installation of the opener 10 years ago: it is quiet and closes softly. I am pleased with this high level of customer relationship and care and is contemplating the purchase of an insulated stainless steel folding garage door from this company.

fine

I called and left a message and received a call back as soon as they opened the next morning. I got an appointment, and Branden was right on time. I really appreciated that he didn't try to sell me a new door. He was very friendly and explained everything that I needed to know. He took time to make sure the door performed as good as new. It is so quiet now that I have to look twice to make sure it is closing in the morning! I have used the company a few times before and they always fix it fine, but this time, maybe because it wasn't an emergency call, it was even better than the good service I had before.

Unlike the guys that my home warranty service sent out who refused to work on the door because it was too old andtried to sell me a replaement,  R&S was on time, efficient and charged me what I consider to be a resonable price.  They gave me an estimate on a replacement only because I asked them for one.

Our garage door spring broke on a Saturday morning when the door was closed. We knew that we could wait until the regular work week for the repair. R & S Garage Doors responded early on Monday morning after we left a message on the weekend.  They were able to schedule our repair for that afternoon.  The initial estimate for spring and cable replacements was given verbally on the phone after they asked us for some basic info about the door.  The actual cost was right on.  The work was done efficiently, the worker was friendly and we are back to being able to access our garage with very little hassle.