Appleby Cleaning and Restoration
About us
20 Employees. No subs. No travel charges. Free estimates to Alameda and Contra Costa Counties.
Business highlights
70 years of experience
Services we offer
Natural stone care, area rug cleaning, area rug repair, carpet cleaning, duct cleaning, grout staining, hardwood floor recoating, hardwood floor repair, hardwood floor sanding, limestone cleaning, marble polishing, mexican paver renovation, re-caulking, regrouting, stainless steel & glass & hardwood cleaning., tile and grout cleaning, travertine, upholstery cleaning, null
Accepted Payment Methods
- CreditCard
Reviews
4.687 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 5% | ||
| 1% | ||
| 3% |
Showing 1-25 of 87 reviews
SUSAN L.
Sep 2018
Tile on sunroom exceeds my expectations! I had this company come and clean the terra cotta tiles in our sunroom and I'm very happy with the result! I picked this business based on Yelp and the fact that they are a family owned business. I plan on using them for our Mexican satillo tiles in the kitchen too. Highly recommend them!
Terry T.
Jul 2018
Appleby Cleaning repaired damage done to my tile by stripping, cleaning and restoring the ceramic tile and grout in my kitchen and bathrooms in my condominium in Emeryville. They are a TOP NOTCH company. They did an excellent job, punctual & professional. The entire experience from my initial phone call to the conclusion was excellent.
Pat R.
Mar 2018
I had 2 pet stains. They were able to both out.
Ed C.
Mar 2017
Grout on shower floor had hard water stains. They were back within 2 days of the job.
Response from Appleby Cleaning and Restoration
"Thanks [Member Name Removed]. We try to respond ASAP to any client's concerns."
Lynne P.
Jan 2017
I have used Appleby for carpet cleaning for years. Just tried them for master bath tile cleaning and grout repair. They were on time, totally professional and did an amazing job. Removed mold. cleaned grout. and regrouted problem sections. Matched the grout color exactly. Bathroom looks brand new again. well worth the cost.
Response from Appleby Cleaning and Restoration
"Wow, L. Thanks for the kind words. We try to make all our clients happy!"
Randi N.
Aug 2016
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Sandie J.
Jan 2016
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LYNETTE A.
Jan 2016
I just thought they would have checked my ducts and air filters but they wanted to sell me things I didn't want. They wanted to get under the house and wrap insulation around the air duct which I wasn't interested in and that's not why I hired them. So I was not impressed. They were polite, they were nice, they came on schedule and they were timely. It's just too much money for nothing.
Response from Appleby Cleaning and Restoration
"Hi L. We will take care of this. We don't want anyone hard selling our clients!"
Barbara D.
Jan 2016
The job done was superficial and stains came back quickly.
I felt the cost was very high though perhaps I don't know what other providers would do and what they would charge.
I felt the cost was very high though perhaps I don't know what other providers would do and what they would charge.
Rowena M.
Dec 2015
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Kim B.
Dec 2015
The experience was very easy and convenient for us. The owner came out to bid on the marble re-honing and was very knowledgeable about natural stone. He was able to guide us on the right decision as well as tell us how to maintain the finish. We also had our carpets cleaned and our back patio resealed. The workers came during the day while we were at work. I popped in a few times as I work nearby and they were very professional, tidy and the place looked like new when they left. I'd highly recommend!
Response from Appleby Cleaning and Restoration
"Hi K. Thanks for the excellent review and info. We try to be as accurate as we can with estimates and meet or exceed your expectations!"
Elena S.
Dec 2015
Was awesome, quick and professional and results were great
Response from Appleby Cleaning and Restoration
"Thanks E. S.! We really appreciate the kind words."
Daniel R.
Nov 2015
It went very well, they were professional and courteous. We were happy with the job.
Response from Appleby Cleaning and Restoration
"Thank you D R! We strive to make all of our clients happy. Being a family owned business, every good word counts!"
Geraldine A.
Oct 2015
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Sandra P.
Jul 2015
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George H.
Jul 2015
Fine. It was the third time we'd gone to Appleby and there service was very satisfactory. I dropped off the rug (I believe they do free pick-ups but call and clarify that), got the work order copy and drove off. They called and let us know when they were finished. It was pretty standard and went the way it should have. This was the second rug they had cleaned and they previously had cleaned an upholstered chair for us. We'll go back.
Response from Appleby Cleaning and Restoration
"Thanks G. H. We do appreciate your comments. Glad we didn't drop the ball!!!"
Barbara M.
Jun 2015
unknown
Kristine S.
May 2015
it has been a horrible experience. I also run a business and think they should have at least made every effort to correct whatever they did to my floors. now, I have to pay another company to come and fix what Appleby did to my floors. even though the contractor "signed off" I told Appleby it was tantamount to someone having surgery - the doctor performed the surgery and closed everything up and everyone left the operating room - then a nurse walks by and sees the patient bleeding to death. should she just keep walking and say the "doctor signed off"??
Response from Appleby Cleaning and Restoration
"A contractor hired us to clean and seal tile floors at (removed member address). We gave 2 options on the cleaning process. The correct way of stripping the old sealer off the floors and resealing them or the more inexpensive way of just cleaning and resealing what was there. The contractor chose the less expensive way, which we did, and he was very happy with the work and the results. He signed off on the paperwork and paid us. The homeowner was not happy with the results. We made 3 trips to her home and spoke numerous times over the phone the difference between the 2 cleaning processes. We offered to do the stripping at a discounted price minus what her contractor had already paid us. The offer was made in good faith knowing it would not cover our expenses in the hope she'd be happy. She stated she would not pay for our work and we should do the work for free."
Kenneth W.
Apr 2015
It was very easy to work with them.
Response from Appleby Cleaning and Restoration
"Thanks KW. Every positive comments helps. You are easy to work for!!!"
Loretta M.
Apr 2015
It was perfectly clean. It wasn't hard to get an appointment to get them to come and pick up the rugs, they came within the same week. They explained what they will be cleaning. I have a dog and they were specific about what they would do to get rid of pet stains. And there was no fading or discoloration of the rugs at all.
Response from Appleby Cleaning and Restoration
"Thanks LM! We try to communicate with all our clients and let them know. We've seen many rugs and know most of the time what the final result will be!"
Valerie C.
Mar 2015
I have used Applebys for the cleaning of my area rugs since 2007. They are not the cheapest but their quality of work is worth the price. With area rugs, it has been my experience that you get what you pay for.
I would have given Applebys an A rating but: I purchased a new area rug and due to the size of the rug best t was no longer an option to drop off the rug. When I went to schedule the rug pickup, i was limited to one day out of the week and an afternoon time due to the applebys pickup plans. Also please note, their pickup service is not free. To date, I have been unable to get the new living room area rug cleaned due to the Appleby's pickup limitations. Appleby's rug cleaning is top notch but I am very disappointed and frustrated with their rug pickup service.
I would have given Applebys an A rating but: I purchased a new area rug and due to the size of the rug best t was no longer an option to drop off the rug. When I went to schedule the rug pickup, i was limited to one day out of the week and an afternoon time due to the applebys pickup plans. Also please note, their pickup service is not free. To date, I have been unable to get the new living room area rug cleaned due to the Appleby's pickup limitations. Appleby's rug cleaning is top notch but I am very disappointed and frustrated with their rug pickup service.
Kaushal S.
Mar 2015
Very happy with them. They did better then we expected.
Response from Appleby Cleaning and Restoration
"Thanks KS for the kind words. We're glad we exceeded your expectations!"
Karen G.
Mar 2015
Appleby did a terrific job. I've never had the floors professionally cleaned in the 16 years I've owned the house, and these floors are in the kitchen and family room, the two most heavily used rooms in the house. It was easy to schedule the estimate and I appreciated that they sent an email confirming the time and even providing a picture of the person who would be coming to my house. They were on time for the estimate, and flexible in scheduling the job quickly, even accommodating last minute changes in my schedule without complaint. They said their guys would be here between 8:30 and 9:00 am and they were here at 8:45. They said they'd be done by about 3:00 and they finished by 2:30. The two workers on site immediately covered their shoes and all parts of the other floors that they were stepping on. They were extremely polite and professional. They moved furniture without complaint and did not leave a scrap of paper or speck of dust in their wake. Most importantly, the tiles look far better than I ever imagined -- truthfully I wasn't expecting much given their condition, but I am truly pleased with the result. They did offer to do one extra service but not in a pushy way and when I said no that was the end of the conversation, no repeated attempt. I would definitely use them again.
Response from Appleby Cleaning and Restoration
"Thanks KG! Great review. We love feedback from our clients and know that you took time out of your busy schedule to write this. We hope to work for you again in the future!"
Doug W.
Feb 2015
The workers arrived on time, were courteous, friendly, & professional. They took care to avoid marring newly installed baseboard. When they were done we could only tell the difference between old and new flooring from memory of where the dividing line had been. We could not be more pleased with our experience with Appleby's Hardfloor Division.
Susan K.
Dec 2014
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Licensing
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FAQ
Appleby Cleaning and Restoration is currently rated 4.6 overall out of 5.
Appleby Cleaning and Restoration accepts the following forms of payment: CreditCard
No, Appleby Cleaning and Restoration does not offer free project estimates.
No, Appleby Cleaning and Restoration does not offer eco-friendly accreditations.
No, Appleby Cleaning and Restoration does not offer a senior discount.
No, Appleby Cleaning and Restoration does not offer emergency services.
No, Appleby Cleaning and Restoration does not offer warranties.