Appleby Cleaning and Restoration
About us
20 Employees. No subs. No travel charges. Free estimates to Alameda and Contra Costa Counties.
Business highlights
70 years of experience
Services we offer
Natural stone care, area rug cleaning, area rug repair, carpet cleaning, duct cleaning, grout staining, hardwood floor recoating, hardwood floor repair, hardwood floor sanding, limestone cleaning, marble polishing, mexican paver renovation, re-caulking, regrouting, stainless steel & glass & hardwood cleaning., tile and grout cleaning, travertine, upholstery cleaning, null
Accepted Payment Methods
- CreditCard
Reviews
4.656 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 16% | ||
| 4% | ||
| 0% | ||
| 5% |
Showing 1-25 of 56 reviews
SUSAN L.
Sep 2018
Tile on sunroom exceeds my expectations! I had this company come and clean the terra cotta tiles in our sunroom and I'm very happy with the result! I picked this business based on Yelp and the fact that they are a family owned business. I plan on using them for our Mexican satillo tiles in the kitchen too. Highly recommend them!
Terry T.
Jul 2018
Appleby Cleaning repaired damage done to my tile by stripping, cleaning and restoring the ceramic tile and grout in my kitchen and bathrooms in my condominium in Emeryville. They are a TOP NOTCH company. They did an excellent job, punctual & professional. The entire experience from my initial phone call to the conclusion was excellent.
Pat R.
Mar 2018
I had 2 pet stains. They were able to both out.
Ed C.
Mar 2017
Grout on shower floor had hard water stains. They were back within 2 days of the job.
Response from Appleby Cleaning and Restoration
"Thanks [Member Name Removed]. We try to respond ASAP to any client's concerns."
Lynne P.
Jan 2017
I have used Appleby for carpet cleaning for years. Just tried them for master bath tile cleaning and grout repair. They were on time, totally professional and did an amazing job. Removed mold. cleaned grout. and regrouted problem sections. Matched the grout color exactly. Bathroom looks brand new again. well worth the cost.
Response from Appleby Cleaning and Restoration
"Wow, L. Thanks for the kind words. We try to make all our clients happy!"
Randi N.
Aug 2016
unknown
LYNETTE A.
Jan 2016
I just thought they would have checked my ducts and air filters but they wanted to sell me things I didn't want. They wanted to get under the house and wrap insulation around the air duct which I wasn't interested in and that's not why I hired them. So I was not impressed. They were polite, they were nice, they came on schedule and they were timely. It's just too much money for nothing.
Response from Appleby Cleaning and Restoration
"Hi L. We will take care of this. We don't want anyone hard selling our clients!"
Kristine S.
May 2015
it has been a horrible experience. I also run a business and think they should have at least made every effort to correct whatever they did to my floors. now, I have to pay another company to come and fix what Appleby did to my floors. even though the contractor "signed off" I told Appleby it was tantamount to someone having surgery - the doctor performed the surgery and closed everything up and everyone left the operating room - then a nurse walks by and sees the patient bleeding to death. should she just keep walking and say the "doctor signed off"??
Response from Appleby Cleaning and Restoration
"A contractor hired us to clean and seal tile floors at (removed member address). We gave 2 options on the cleaning process. The correct way of stripping the old sealer off the floors and resealing them or the more inexpensive way of just cleaning and resealing what was there. The contractor chose the less expensive way, which we did, and he was very happy with the work and the results. He signed off on the paperwork and paid us. The homeowner was not happy with the results. We made 3 trips to her home and spoke numerous times over the phone the difference between the 2 cleaning processes. We offered to do the stripping at a discounted price minus what her contractor had already paid us. The offer was made in good faith knowing it would not cover our expenses in the hope she'd be happy. She stated she would not pay for our work and we should do the work for free."
Kenneth W.
Apr 2015
It was very easy to work with them.
Response from Appleby Cleaning and Restoration
"Thanks KW. Every positive comments helps. You are easy to work for!!!"
Loretta M.
Apr 2015
It was perfectly clean. It wasn't hard to get an appointment to get them to come and pick up the rugs, they came within the same week. They explained what they will be cleaning. I have a dog and they were specific about what they would do to get rid of pet stains. And there was no fading or discoloration of the rugs at all.
Response from Appleby Cleaning and Restoration
"Thanks LM! We try to communicate with all our clients and let them know. We've seen many rugs and know most of the time what the final result will be!"
Valerie C.
Mar 2015
I have used Applebys for the cleaning of my area rugs since 2007. They are not the cheapest but their quality of work is worth the price. With area rugs, it has been my experience that you get what you pay for.
I would have given Applebys an A rating but: I purchased a new area rug and due to the size of the rug best t was no longer an option to drop off the rug. When I went to schedule the rug pickup, i was limited to one day out of the week and an afternoon time due to the applebys pickup plans. Also please note, their pickup service is not free. To date, I have been unable to get the new living room area rug cleaned due to the Appleby's pickup limitations. Appleby's rug cleaning is top notch but I am very disappointed and frustrated with their rug pickup service.
I would have given Applebys an A rating but: I purchased a new area rug and due to the size of the rug best t was no longer an option to drop off the rug. When I went to schedule the rug pickup, i was limited to one day out of the week and an afternoon time due to the applebys pickup plans. Also please note, their pickup service is not free. To date, I have been unable to get the new living room area rug cleaned due to the Appleby's pickup limitations. Appleby's rug cleaning is top notch but I am very disappointed and frustrated with their rug pickup service.
Kaushal S.
Mar 2015
Very happy with them. They did better then we expected.
Response from Appleby Cleaning and Restoration
"Thanks KS for the kind words. We're glad we exceeded your expectations!"
Doug W.
Feb 2015
The workers arrived on time, were courteous, friendly, & professional. They took care to avoid marring newly installed baseboard. When they were done we could only tell the difference between old and new flooring from memory of where the dividing line had been. We could not be more pleased with our experience with Appleby's Hardfloor Division.
Susan K.
Dec 2014
unknown
Susan K.
Sep 2013
They came on time, courteous, did their thing, office people for scheduling were nice
Cost with 10% Angie's List discount.
We did not get extra treatments - just rug cleaning.
Cost with 10% Angie's List discount.
We did not get extra treatments - just rug cleaning.
Rosario F.
Aug 2013
excellent
Kathleen R.
Jun 2013
It was a great experience! They were courteous, on time and very professional.
Daniel H.
Jun 2013
It was okay. It wasn’t stellar, but it wasn’t awful. It was a fair price. They did what they said they would do. They did the work. The work was done when they said it would be done. It was fine. I won't say anything negative.
Response from Appleby Cleaning and Restoration
"DH-Thanks for your effort and the B rating. We know it's taking time out of your busy schedule. Let us know if there's anything else we can do!"
Joanne D.
Jun 2013
The overall impression was good. They were neat, timely, and did what we asked.
Response from Appleby Cleaning and Restoration
"Thanks you TS. We strive to be a top quality company and serve you as best as we can!"
KAthleen M.
Jun 2013
They were great. They came when they said they would, did what they said they would, had a reasonable price and returned the carpet on time. All good things.
Response from Appleby Cleaning and Restoration
"Thanks KM! We sure appreciate the A!!!"
Carla P.
Jun 2013
It was not a good experience. They apparently did not book me correctly or they double booked themselves. They did not have enough people so they called somebody else that did not even work for them but they knew he did this work. He came over and did it and did a terrible job. He charged me a lot of money and the tile lasted for about a month. I was really unhappy with them.
Response from Appleby Cleaning and Restoration
"Thanks for the review although it's perplexing. We notice this was a job that was done 8 yeas ago but you are just reviewing it now. We're curious as to why this would happen. Perhaps you could shed some light. Obviously, if you were unhappy, we would have been glad to return to try to solve the problem. It's difficult now because so much time has passed. Alot has happened in 8 years! We wish you'd have notified us sooner. The Appleby Team"
Warrine C.
Jun 2013
In spring of 2012 we had a terrible water leak in our living room. Our beautiful Oriental rug got wet and needed to be cleaned. It's a large rug, about 10 x 14 feet and about 28 years old. Appleby came out as scheduled and gave us an estimate. I asked if they did repairs and they said yes. They picked up the rug and called later to give me the estimate to replace the fringes. Their estimates were quite reasonable. I think this rug had only been cleaned once or twice before. We have dogs so the rug had been peed on and thrown up on. Appleby agreed to store the rug for us for a few weeks while we had repairs made to the living room. After the repairs were made they promptly returned the rug. I was astounded when it was laid out on the floor. Our 28 years old rug looked like a new rug! I did not expect that. I am pleased with Applyby and give them an A+. I also requested they prepare two separate bills, one for the cleaning, which the insurance company would pay for, and the other for the repairs which I paid for. They did so and that helped me in submitting the cleaning bill to our insurance company for reimbursement.
Thomas C.
Jun 2013
We recommended them. They provided satisfactory service to us. They cleaned the rug very effectively. I thought the price was fairly high but I'm not so sure what it would cost.
Kate R.
Jun 2013
They are excellent. The job went fantastic. They did a good job. They were able to check areas that other cleaners didn't such as residue of soap used for cleaning and they plugged that in their work order and take care of it. They were on time. They did their job well in terms of make it navigating corners in the rooms. They just showed class. I would use them again. We are going to call them in next month.
John S.
Jun 2013
They were terrific. They were very neat, they were on time and they do exactly what they say they're going to do. They deliver it back to you when they say they were going to do it and they were on time for that. And, they did a remarkable job of cleaning it because it was an expensive rug.
Licensing
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FAQ
Appleby Cleaning and Restoration is currently rated 4.6 overall out of 5.
Appleby Cleaning and Restoration accepts the following forms of payment: CreditCard
No, Appleby Cleaning and Restoration does not offer free project estimates.
No, Appleby Cleaning and Restoration does not offer eco-friendly accreditations.
No, Appleby Cleaning and Restoration does not offer a senior discount.
No, Appleby Cleaning and Restoration does not offer emergency services.
No, Appleby Cleaning and Restoration does not offer warranties.