Seaside Air Conditioning & Heating

"Hello [Member Name Removed], As you can see from our over 200 reviews, I care about my customers and operate my business with the highest level of professionalism. I did contract with your mother and we did correct the ducting problems that a previous installer did not repair correctly. The holes we cut were to access the old, deteriorated ducting to replace it with new, enlarged ducting. As per my contract with your mother which she clearly understood, she was to have her own dry waller repair the holes, that I explained to her, had to cut in the walls. I ultimately referred her to a dry waller which you said could not come in the house. I believe your mother ultimately let them repair the drywall but I am not sure. I spoke with you on the phone and never said any of the derogatory comments you say about the military and never talked down to you. I would never say anything of the sort as a business owner or human. As per your mother she paid us in full very happy with the install and promised to write us a letter which I will send to Angie's List to have this review removed. This letter will attest to our hard work, our friendly installers and our high quality workmanship. She promised to also dismiss everything that you have accused me of. I highly respect ALL my customers be them young, old, veteran, teacher, business owner, stay at home mom / dad or whoever. I would hope that you would recant your false accusations and attest that my installers left your mothers home exactly how she wanted it with your approval to the correct amount of air flow to your room. Sincerely, Victor A Serrao President"