Founded 1992 • With Angi since July 2005
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Verified Reviews
Showing 1-25 of 179 reviews
Greg L.
06/03/2022
We reached out to four roofing companies to quote our re-roofing project. We compared them on professionalism, quote thoroughness, feeling of trust and integrity with the salesperson, and knowledge. Westshore ranked highest hands down. They were not the cheapest, nor were they the highest bid, but they were the best. We felt so comfortable with Ben, and rather than try to upsell us as others did, he helped us figure out ways we could get the job done within our budget. The quote offered several options which was quite helpful in our choices. During our decision period, we had several questions and he responded immediately every time. When it came time for the work, the crew was always on time and professional. They cleaned up and you could barely tell they were even here at the end of the day. We were glad to see that the crew was able to take several water breaks (in nearly 100-degree heat) and time off for lunch and they still finished the job ahead of schedule. It showed us that Westshore takes care of their crews. We highly recommend Westshore Roofing.
Description of Work
Reroofing a residence
Category
roofing
Eric T.
01/13/2021
My experience with Westshore Roofing was very positive. Our estimator, Steve, was pleasant, informative, and helpful. He stayed in touch with us throughout the project to keep us updated on next steps. The crews were polite and arrived on time. Work was finished relatively quickly - we did have a few delays due to a minor misunderstanding. However, Paul, the owner, did a great job keeping us updated on the delay and communicating next steps. Our needs and concerns were heard, taken seriously, and responded to quickly. Ultimately, although the job took a little longer than expected, I am very pleased with the work done by Westshore and their dedication to communication and customer satisfaction.
Description of Work
Replace cedar shake roof with composite shingles and flat roofing, replace three skylights (one with manual crank), replace gutters
Category
gutter repair, roofing, skylights
Douglas Y.
09/03/2019
Julie S.
08/15/2019
Andrew Y.
10/09/2018
Tasia J.
06/25/2018
Kevin W.
10/29/2017
It was a long project, but it was some hiccups along the way. They were very accommodating with any changes we wanted to make. The only problem we had was just they were prude, they were having problems with their roofing crew. We had to be very much aware with what was going on. Their pricing was really good. When we got on the same page things were pretty good.
Description of Work
Roofing work.
Category
roofing
Marlene M S.
09/22/2017
Geoffrey F.
09/21/2017
I was totally satisfied. They were really good. They didn't try to upsell me. Westshore came up with an estimate almost right away and didn't try to upsell me on things I really didn't need, which I appreciated. They did a great job, they were on time. They were here as promised, and anything that they needed to be followed up on, they did. The only thing is that they didn't take a charge, they took cash and it was a large amount. I couldn't put a major part of it on a credit card and they didn't offer any kind of a payment plan, which I didn't need. It is just a way of getting points on your credit card. I had some skylights that were operable, they were hooked up to electricity and I had a motor on it. The workers did not know they were operable skylights, I guess I neglected to point that out to the sales person who sold me the roof. What happened was is that they damaged the skylights, so it really wasn't working. They came to a nice compromise and wrote me a check for $1000 towards the purchase towards whatever skylights I was going to put in. They aren't in the skylight business themselves, so I thought that was pretty fair. They actually sent people out before to look at it and to see what they could do to repair it. They skyights were like 25-30 years old. I said maybe it's not a bad idea to replace them anyway. I thought with what they gave me an what the skylight ended up costing was a bargain. I got the best stuff they had. They didn't upsell me, I actually requested the materials that were available. Out here in this area the labor rates are really high.
Description of Work
They did my roofing.
Category
roofing
Ola C.
07/20/2017
Due to a terrible roof leak back in January, and the subsequent collapse of my kitchen ceiling, I decided it was time for a new roof. As this is a major expense, and at a particularly bad time for me, I contacted 5 companies. Ultimately I hired Westshore Roofing. Ben Fowler was terrific to work with from the very beginning. Having a background in project management I typically rate services by, well, their ability to provide good service. One of the most important elements is communication. Ben provided a very detailed quote listing every aspect of the work, materials and process. He also responded to my every inquiry, even bringing me samples and, when necessary, coming by personally to check out questions I had during the process. His team, supervised by Manuel, was great. Manuel similarly was very responsive to questions and did a great job with the main roof as well as a couple of gnarly spots. There was only one issue: I had requested gutters with a double profile, and because I was not home when they were installed, they made a single profile. It's not a big deal, but I recommend double checking with the gutter installer prior to extrusion if you are really particular. Ben was also very accommodating to my indecision regarding downspouts versus rain chains. I ultimately decided on chains. Thanks Ben and Manuel for making a very painful undertaking a lot better!
Description of Work
Tear off and replace two layers of roofing material with new underlayment, shingles, and gutters with screens.
Category
gutter repair, roofing
robert C.
06/30/2017
Rosie B.
05/01/2017
Excellent customer service, professional roofing team, done according to contract. On time. Polite. No surprises. City inspector also comment on what a neat, clean job it was!
Description of Work
Replaced wood shake with composition TL. Provided with address to view finished roofs, so we could see how finished product would look. Chose Shenandoah TL.
Category
roofing
Micah B.
02/27/2017
The gutter replacement went well, but they left nails, sharp scraps of cut aluminum, and broken plant pots in their wake. Outdoor furniture was moved for the installation but not returned to their original location afterward. I have two small children, so the nails and sharp metal scraps were the most disconcerting. I felt the installers rushed and didn't think ahead. The owner did the estimates and was very responsive.
Description of Work
Gutter replacement.
Category
gutter repair
Yu Tzu L.
07/01/2016
We had a wonderful experience with Westshore Roofing, who replaced our aged wood shake roofs with these stone-coated metal shake roofs that looked very much like our original wood shake. We really loved the look of a wood shake, but it had some downsides to it, so it was great to know that metal roofs can give us the look AND all the benefits of having a metal roof (e.g. Class A fire rating, longevity, light-weight, cooling). Worth looking into as an option if you're shopping for a new roof :). We worked with Steve, who was just awesome (calm presence, very involved and knowledgeable, suggest things that makes sense rather than to make a sale, etc.). Paul the owner of the company also came out and inspected the job. Both are truly experts in the field.
Description of Work
Replaced our 25 year old wood shake roof with stone-coated metal roof.
Category
roofing
robert M.
06/07/2016
Got a quote from Sven and set up an installation appointment. They worked with my painter to lay out the gutters first for painting. They never confirmed my install date and I had to call to see if they were coming. Then I got a last minute call asking if they could come in two hours to install early. The gutters were installed with huge sagging sections in the front and back of the house. I got the bill in the mail before they finished, and then I had to try multiple times to call Sven and Westshore to get someone to fix the gutters so they looked normal. I'm not sure how many times they came out to look because Sven eventually stopped responding to my calls or texts. They came out once when we were home and we were finally able to get things fixed, mostly. There is also a total disconnect between the Westshore office and what Sven does. Apparently they don't talk to each other about gutter installation plans.
Description of Work
New gutters for the house.
Category
gutter repair
Khanh N.
05/22/2016
Great job from start to finish. Very careful quote process. Our first roof replacement, so really appreciate the detailed explanations. Competitive prices and on time install, with good communication. They left one of the downspout uninstalled by accident, and came back quickly with a call. Definitely work with company again.
Description of Work
Replace roof and gutters
Category
gutter repair
Manali K.
05/10/2016
Tom A.
03/11/2016
We were excited to work with Westshore. They originally told us that they did not think we needed a new roof, which I appreciated. Since we only needed a repair, Westshore was not interested in the job. Again, fair enough and I appreciated the honesty. However, we eventually did decide to go ahead and completely reroof since our desire is to change the style of our home and thus get rid of the spanish tile. Since we were now going to do a full roof, I contacted Westshore to see if they were interested in the job which they indicated they were. We made an appointment time for them to come to the house with the quote. I cancelled a lunch date and left a meeting early to meet them and they never showed up and never called. Bummer.
Description of Work
phone consult
Category
ceramic tile, roofing, roof cleaning
Sophia R.
03/04/2016
Joe took care of the roof He called me back same day i spoke to the main office Showed up right on time same day as call Courteous, knowledgeable, friendly; patiently explained to me everything that was going on Job was done in about an hour only He took a bunch of photos and emailed them to me I'm very happy with the service. Flip side: Min cost of $350. Seems rather high to me. But I had no choice - El Nino is forcing my hand... Now let the rains come. I'm sure I'll get to test the effectiveness of the repair soon. This is why I could not give a quality rating above. Overall, very satisfied. Joe is a great customer-facing rep for the company.
Description of Work
Addressed leak around hot water heater flue. Due to initially poor construction techniques.
Category
roofing, roof cleaning
Holly H.
12/08/2015
Steve took the time to explain potential issues and discuss the pros & cons of re-roofing our home. In the end, he didn't recommend re-roofing. I never felt pressured to get a new roof and really appreciated his time to do a visual inspection around the home and on the roof. He even took the time to remove some dirt & debris he found that was on the roof (next to the chimney). That was a sign that he cares about his customers. I will DEFINITELY use them for any future roofing needs! Thank you Steve!
Description of Work
Steve from Westshore Roofing came out for an estimate to re-roof our spanish tile home (if necessary, since we do not have any visible leaks or issues).
Category
ceramic tile, roofing
Judy M.
11/06/2015
From my first estimate appointment (Steve Pusatelnik) the very last encounter (Project Manager Sven Vingo), everything has been exceptional. These are the things I felt were exceptional: 1. They gave me credit for $700 supplies that were not needed. 2. They put in 2 rain barrels at my request. 3. They cleaned after the project. They did not leave personal trash. 4. At my request, within 24 hours, they returned to remove the 13 bolts from the downspouts straps that they not removed i6 months earlier at the time of the work. 5. Due to privacy concerns, I asked them not to list owners' names on their advertised list of former clients due to privacy concerns. I would highly recommend this company.
Description of Work
Roof & gutters removal & replacement on a residential home.
Category
gutter repair, roofing
Jung C.
10/06/2015
I wanted to have a flat roof repaired or coated. It was a challenge to find a roofing company who was willing to this work. I called Westshore Roofing and I got an appointment with Joe. We had initial scheduling conflict because they were so busy but otherwise the whole experience was wonderful. I had to admit that Westshore Roofing was not the cheapest vendor but they were willing to stand by their work and gave me a long term 8 year no leak warranty. Joe kept me in the loop by sending me pictures of his work progress and texting me with the information. The coating process take a while since it needs to dry before they would paint the second coat. Joe was wonderful and I felt like I could trust him. A week or so later, I had to get electrical work done. My electrician asked me if I had my roof fixed recently. I said yes and my electrical commented not once but twice how wonderful my roof looked! And he complemented the work done by Joe. I felt so relieved and grateful about the work Joe has done. And I felt good about spending extra dollars to get quality work done. I would recommend Westshore Roofing to anyone and especially work done by Joe Lucero.
Description of Work
Clean roof & drain, Apply coats of Perma Dri & Metarylics on walls and roof and paint coping with rustoleum
Category
roofing, roof cleaning
Sarah B.
09/17/2015
Linda M.
09/10/2015
We had some communication issues. They had showed up on a day that I was leaving so we had to straighten that out. They told me that I didn't need to be home and that we are only going to be on your roof and I told them that I didn't want anyone at our home until we had scheduled things properly. The service was good. My husband was here to see the things they were doing.
Description of Work
They reattached and cleaned our gutters. They cleaned our roof. They checked the flashing on the roof and inspected the roof.
Category
gutter repair, roofing, roof cleaning
Mimi C.
08/19/2015
Though they are clearly swamped so it took a couple days to answer, and they don't have the resources to come give an estimate, wWhat I really appreciated was how they responded.The answer was from the top, understandable, well phrased so that I got the impression that though they couldn't do the work, they still appreciated me as a potential customer.
Description of Work
I asked for them to come give an estimate on a job.
Category
roofing
Phone
Address
2245 A Fortune Dr
San Jose, CA 95131
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