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The Water Damage Experts, Incorporated

4.7(
22
)
Recovery Service - Water Removal, Sewer Main - Clear, Plumbing for a Remodel or Addition - Install,

About us

Crawlspace & Sewage Flood Specialists since 1989. A water emergency is an urgent situation, and we understand that. That’s why the Water Damage Experts office is open 24/7. We specialize in emergency water extraction and water damage restoration services. A Water Damage Experts representative will always answer your call, and you will never be sent to voicemail! IICRC Certified Water Damage firm. US Veteran & Locally-owned business with a top rating of A+ & Accredited by the Better Business Bureau.

Business highlights

Emergency services offered
36 years of experience

Services we offer

IICRC Certified firm specializing in water/sewage damage restoration & crawlspace floods since 1989. US Veteran & Locally-owned business

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.722 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
5%
2
0%
1
5%
Write a review
Showing 1-22 of 22 reviews
Carlos D.
Dec 2018
5.0
Yes, I recommend this pro
The experience was great due to all the stress I was going through thanks to water damage experts it was a very smooth process they are very helpful especially when in tough times
Tevis P.
Nov 2018
5.0
Yes, I recommend this pro
$2,800
What a life saver! These guys are responsive and professional in a time of need. The ceiling fell out under my bathroom on the second floor. Turns out the hot water pipe had been leaking for sometime. Matt showed up within 45 minutes ready to go. Really set my mind at ease. He was courteous, professional and efficient. He did an excellent job. Very thorough. More important, he made me feel like my problem was his problem. I will definitely recommend The Water Damage Experts.
Dana W.
Nov 2018
5.0
Yes, I recommend this pro
$1,744
We kept smelling an awful smell coming from under our house. The plumber said our drain line was leaking in our crawlspace. We found the Water Damage Experts online and Ali came out immediately. He said it was our kitchen line and he could clean it up and get rid of the hazard and the smell within a couple of hours. He also coordinated with the plumber so he could follow up with the repair. I was really stressed out at the time and this was the last thing I needed. Thanks to Ali, this was one less thing I had to worry about. He cleaned the crawlspace and the plumber fixed the pipe that day. Great company and great service, I would highly recommend The Water Damage Experts. Thank you Ali
Mandy D.
Nov 2018
5.0
Yes, I recommend this pro
I was so worried, I had reveived other quotes that were very expensive. The Water Damage guy came out and explained in detail everything that need to be done, in addition; gave me the best price! He was professional and honest and did an amazing job! No more oder!
Randy V.
Oct 2018
5.0
Yes, I recommend this pro
They are always great. Show up when they say they will be there. We have used them several times and will continue to do so.
Response from The Water Damage Experts, Incorporated

"Hi [Member Name Removed], Thanks so much for your awesome review. We really appreciate all the work you've sent our way for so many years. My team & I are always ready to provide excellent service. Sincerely, Joe Mendiola President The Water Damage Experts, Inc."

Matthew G.
Oct 2018
5.0
Yes, I recommend this pro
$2,453
I had a plumbing leak that flooded half of my home. Israel did a great job. He was friendly, hard-working, and very intelligent in his field. I will def recommend them and cannot say enough about how well-mannered all of them were.
Response from The Water Damage Experts, Incorporated

"Hi [Member Name Removed], Thanks very much for taking the time to tell us about your experience. It was a pleasure to serve you. Best regards, Joe Mendiola President The Water Damage Experts, Inc."

Frank K.
Sep 2017
1.0
See comments above.
Response from The Water Damage Experts, Incorporated

"Hi [Member Name Removed], I NEVER received any of your "messages". I've been in business since 1989 & always respond IF I get a message. Please call 800-560-0110 & ask for me directly so I can answer your questions. Sincerely, Joe Mendiola President & Founder The Water Damage Experts, Inc."

John K.
Oct 2016
5.0
Yes, I recommend this pro
I called them for a second opinion, after a competing firm stopped work to wait for testing for the presence of asbestos. Steven made an appointment the same day, showed up on time, inspected the job site and said their competitor was doing the right thing, the same as his firm would. He explained that insurance companies generally and my insurance company in particular require cautious treatment of possible asbestos. He offered a few other tips. He went on his way with no suggestion of me paying for his time. I was impressed that he knew his business and was generous with his time.
Greg R.
Aug 2016
5.0
Yes, I recommend this pro
$1,520

This company serviced one of my rental properties in San Jose recently. I had previously used them in 2004 for another one of my properties in Fremont . They did an excellent job once again & the horrible smell from the sewage leak was thankfully gone after they finished. They are on the mid to high end in terms of pricing, but I?ve never had a problem with their work. Since I own several rental properties, I have used many different service companies through the years. Water Damage Experts provided me with top notch service on both occasions.







WILLIAM D.
Jul 2016
5.0
Yes, I recommend this pro
$782

I had guests visiting last weekend. All of a sudden, my downstairs toilet backed-up & caused a flood. It was dirty water mixed with some fecal matter. I got the toilet to stop & frantically searched online for water damage companies in my area.  I called on a Sunday night & the Water Damage Experts answered the phone and calmed me down, since I was pretty stressed out. They told me they would have a technician over in 60-90 minutes. Well, their technician arrived in about 25 minutes so that was a pleasant surprise. He was professional & answered my questions. After assessing the problem, he gave me an "approximate" estimate of $800-$1500 for the job, since he stated that it may take 1-3 days to dry.  He immediately sucked up the water & cleaned-up the area. Job was finished 2 days later & the total I was charged was $824.00 minus the 5% Veteran's discount of $41.20= $782.80. The technician's name is Bob, & he did an excellent job. I appreciated the fact that the final price I was charged was lower that the initial price estimate quoted. Even though, the service was not cheap, this company exceeded my expectations on several levels. This is a rare thing with service companies nowadays. 

Susanah O.
Apr 2015
5.0
Yes, I recommend this pro
$2,350
My Property manager called the Water Damage Experts when one of my rental properties had a plumbing issue that caused water damage & mold. To make a long story short, they cleaned it up, treated the mold & dried the area up. This happened several weeks ago & I have had no complaints. My Property Manager spoke highly of them, since they've used them before. I am very happy with their work.
Response from The Water Damage Experts, Incorporated

"Thanks very much for taking the time to review our company. We are glad to hear that you are very happy with the service we provided."

ALBERTO G.
Feb 2015
5.0
Yes, I recommend this pro
$500
My entire living room got flooded about 3 weeks ago, so I called
this company at around 10:45pm. The lady(Sheryll-I think was her name?) that answered was very polite &
reassuring. The two men, Bob & Luis, arrived at my place within 1 hour as promised. They
were professional & explained everything to my satisfaction before starting
the work. I can not comment on how reasonable their pricing is because I've never had this type
of service before, but they dealt with my insurance adjuster & billed them,
so it only cost me my $500 deductible. My adjuster also indicated that
she was pleased with their work. Happy to say that after 4 days, my place is
back to normal, as if nothing ever happened. I am very thankful for the excellent
service provided by Bob & Luis.
Response from The Water Damage Experts, Incorporated

"Thanks very much for taking the time to review our services."

Erik P.
Feb 2015
5.0
Yes, I recommend this pro
unknown
Response from The Water Damage Experts, Incorporated

"Hi (Member name removed), Thanks for the opportunity to serve you & thanks very much for the kind review. We are celebrating our 26th year in business & it would not be possible without our valued customers like yourself. Sincerely, Bob Samaniego Manager"

JACQUELINE B.
Feb 2015
1.0
$399
The service went terribly. I never received a report from them. The technician showed up 2 hours late and did not call to let me know they would be running late. They did give a few different time frames they would be showing up but missed each time frame. They were out to my home for only about 5 minutes. He did not even explain what he would be doing. I even verified my address to make sure the report would be sent out to the right place, but never received it.
Response from The Water Damage Experts, Incorporated

"Dear [member name removed], Thank you for taking the time to review our company. I sincerely apologize that you were not satisfied with our service from 2011. We have been in business for over 25 years & really care about each and every one of our customers. Unfortunately, my management team & I were never made aware that there was a problem, but now that you have made us aware via this review, please contact my office at 408-556-9999 so that I can do whatever it takes to satisfy you 100%. I also called & left you a message yesterday with the phone number that Angie's List had on their record. I look to forward to hearing from you soon. Sincerely, Joe Mendiola President & Founder"

Sharon H.
Jun 2013
5.0
Yes, I recommend this pro
$2,600
Dana came out on a Friday evening to give me an estimate just as another contractor was leaving.  After he determined the Water Damage Experts price, I told him that the other contractor was significantly less and that I would be using them.  Dana matched their price and promised to do a good job.  Dana, his son and a nephew showed up on time the next morning and worked hard throughout the day to get everything done.  They were professional, extremely competent and did a great job.  Given such an unpleasant situation, they were a pleasure to do business with and I'm happy I chose them over the other contractor.  Dana also knows a lot about plumbing and was able to diagnose exactly what the plumber had to bring along to fix the problem.  I have no hesitation in recommending Dana for any job - big or small.  Mine was quite extensive and everything turned out great.  They were done by 5pm and I haven't had a problem since.  You'll not regret working with Dana and his team at Water Damage Experts.  
Response from The Water Damage Experts, Incorporated

"Dear (member name removed) , My team & I really appreciate you taking the time to review our company here on Angie's List. We are committed to providing the best service possible in the industry & we always guarantee our work 100% . Please do not hesitate to call us, should you have any questions. We are here for you 24 hours a day. Thanks again for your positive feedback. Sincerely, Joe Mendiola President & Founder"

Noel M.
Feb 2013
5.0
Yes, I recommend this pro
$769
I was very impressed with their quick response, knowledge & professionalism.
I even got a $25.00 discount when I mentioned that $75 for Emergency Trip Charge & inspection fee was a bit much in my opinion.
They did a great job & I have had no issues so far.
Response from The Water Damage Experts, Incorporated

"Thanks very much for your positive review of our company. We really appreciate you taking the time to review us. For the past 25 years, we pride ourselves in giving all of our customers the excellent service they deserve. We will continue to strive to provide the same excellent service for the next 25 years & beyond. Thanks again."

Christine F.
Feb 2013
2.0
Atlee shows up on time. However, he tells me that he does not have "his own" truck and had to swap trucks with someone else, therefore he does not have any tools, flashlight, etc. He looks at the buckling on my floor inside the house. Cannot figure out why this is occuring so, he thinks he should look under the house. However, he does not have any equipment, so he promises me that he will return at 9 am the next morning with his own truck. Of course, he forgets to show. I call him that afternoon. He had forgotten. Now he promises he will show up the next morning, which he does. He tells me there is no water damage in the crawl space. Joist is not wet. Not sure why there is buckling on the floor. He can't figure it out and has no suggestions. He will come back on Monday (third time the charm???) with Steve, a guy with more experience so they will both look at it and let me know what needs to be done. The two of them, of course, never showed up and never call.
Response from The Water Damage Experts, Incorporated

"I am very sorry about your experience with us. As per my conversation with you yesterday, I also apologized and offered to send one of our Service Managers to see if we can take care of your issue, but you did not want us to come out anymore. I completely understand & assured you that this is not common practice for us, since we have been in business for 25 years & really care about all of our customers. I also thanked you for taking the time to speak to me on the phone & assured you that we have addressed this issue with our service technician."

Christopher C.
Dec 2012
4.0
Yes, I recommend this pro
n/a
Response from The Water Damage Experts, Incorporated

"We called Member & apologized to him about the missed appointment. We also followed up with him several times thru the Holidays to schedule an appointment. I spoke with Member yesterday to follow up with him again. Our Service technician did a free inspection & Member informed me that he was pleased with our service. He also informed me that he will update his review of our firm. Thank you very much for your patience & understanding, Member."

Kristin M.
Dec 2012
5.0
Yes, I recommend this pro
$1,500
Dana and his team were very responsive, professional and knowledgeable about the work that needed to be done.  He did an excellent job of explaining the work to me and quoting the project.  Also, his team did a great job of managing the project and cleaning up.
Response from The Water Damage Experts, Incorporated

"Thanks very much for your kind words. We are glad to hear that you were very happy with the service that our technician Dana & his helpers provided."

Yvonne A.
Nov 2012
5.0
Yes, I recommend this pro
$1,615
This company referred to us by our plumber saved my house ...Had a bad flood which resulted from a water heater leak that soaked my entire living room. 
Carlos and his team arrived at my home within the Hour .  Carlos was very professional & really help to calm us down.
He told us the cost would be approximately $1500-$1900 depending on how long it takes to dry.
Long story short, Carlos  finished the job in 4 days & charged us $1615 . Everything is now back to normal & we've had no other
problems since. We are very happy with this company's professionalism & quality of work.

Kristine K.
Oct 2012
3.0
$1,000
Some delays for appointment and services, usually cited as being due to other higher priority jobs (easy to believe, but a phone call warning of delays would be appreciated).  Room did get dried out, but main issue was that instead of lifting carpet at seam (or cutting through cleanly with a sharp knife), the carpet was cut/torn raggedly to lift and allow air to get beneath.  Had to schedule separate repairs for this damage.  To their credit, the Water damage experts did compensate for those repairs.
Response from The Water Damage Experts, Incorporated

"I am very sorry to hear that you are not 100% satisfied with our service. Please let me know if there is anything I can do to make you happy, since we take pride in providing our customers with excellent service for over 22 years. I also tried calling the number we have on file for you, but it just rang with no answer. I look forward to hearing from you. Bob Samaniego Operations Manager 1-800-560-0110"

Henry R.
Jul 2012
5.0
Yes, I recommend this pro
We had mildew smells in laundry room after a washer overflowed.  Unit owners in the condo were complaining.  Dana from 'The Water Damage Experts' came out, tested the walls, found them dry, smelled the smells, saw no visible mold, and recommended that we simply do our own spraying with Odoban, which he said should solve the problem, and without the expense of his services.This honesty and helpful recommendation I value, and I would be much more likely to call him again.
Daniel S.
Jul 2012
5.0
Yes, I recommend this pro
$964
As I've indicated above. Their technician was professional & very knowledgeable. He came back several times to check on the progress of the job & always kept me updated. There were no hidden or added charges, which I really like. He initially gave an estimate for "approximately $1,000-$1,100 depending on drying times", and the final price was $964.00.  They also called to follow-up after the job was done to make sure I was satisfied. Overall, I am very happy with the price & quality of work done.
Natasha V.
Jun 2012
1.0
"No-show" service
Response from The Water Damage Experts, Incorporated

"We sincerely apologize that our Mold technician forgot about your appointment. This is a very rare situation with us, since we have been in business for over 23 years & have consistently provided excellent service to our clients. Please let us know if there is anything we can do to make up for this. Thanks very much for your understanding. Sincerely, Chelin Samaniego Manager 1-800-560-0110"

Robert W.
Apr 2012
5.0
Yes, I recommend this pro
$400
I originally contacted another company as the result of a plumber's recommendation. The other company quoted me close to a lot of money to clean up a leak in my crawlspace and treat for mold while admitting it was a few hour job. After searching on Angie's list, I found Water Damage Experts. Dana came to my house and quoted me less than half the price for the same work. He was prompt and thorough and completed the job in the same day. The plumber claimed there was wood damage and since this company does not repair wood damage, he again recommended another company. Interestingly enough this new company also did not do wood damage repair, but did water damage and mold treatment as well. They commented that the job I had done by WTD was professional and very well done.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Water Damage Experts, Incorporated is currently rated 4.7 overall out of 5.
The Water Damage Experts, Incorporated accepts the following forms of payment: CreditCard
Yes, The Water Damage Experts, Incorporated offers free project estimates.
No, The Water Damage Experts, Incorporated does not offer eco-friendly accreditations.
No, The Water Damage Experts, Incorporated does not offer a senior discount.
Yes, The Water Damage Experts, Incorporated offers emergency services.
No, The Water Damage Experts, Incorporated does not offer warranties.

Contact Information

5669 Snell Avenue, #125, San Jose, CA 95123

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