The Carpet Butler
About us
We share your commitment to well maintained home. Our technicians are highly training and will give you a friendly and wonderful cleaning experience. We have a renown industry leader as part of our team who can help with any specialty cleaning issue. You will have a great cleaning experience with The Carpet Butler.
Business highlights
43 years of experience
Services we offer
Free upholstery spot cleaning with carpet cleaning. We love pets. Specialist in pet stains, odors and spots.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.732 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 13% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 32 reviews
Ramya K.
May 2017
Excellent work, very professional.
Anne K.
Feb 2017
Jerry is the greatest. I started using his service when I lived in the South Bay. When I moved over an hour away I called him. He came all the way up here. He is excellent at what he does and is very trustworthy. I always leave him along in the house to complete his work. His prices are a little high, but you will not be disappointed in the quality of his work.
Response from The Carpet Butler
"Thank you so much for the review!"
Carolyn W.
Nov 2016
As always very well. Lynn Kuehn is very professional and capable, loves her work, and is pleasant to have in my home. I highly recommend her. The cost below was for traffic areas mostly, plus a stairway.
Response from The Carpet Butler
"Thank you so much for the review!"
Linda G.
Oct 2016
The one bedroom had a deep stain that was successfully removed . the rest of the carpets and the couch turned out beautiful.
Response from The Carpet Butler
"Thank you [Member Name Removed] for the review! Let us know if you need another cleaning or the need to clean your couch again."
Lucy H.
Feb 2016
They do a good job. But sometimes the stains are not all done. Their price is a little high. One person came out to do the job. The carpet was a little too wet and it needed to be dried a little bit more. Wetness is the problem.
Response from The Carpet Butler
"Hi [Member Name Removed], if the stain has come back, Lynn will come out to re-treat the stain. Thanks!"
LaDonne M.
Feb 2016
unknown
Response from The Carpet Butler
"I am very embarrassed and regret that this happened. We try to make sure our customers understand the work to preformed and the charges prior to starting the job. I am very sorry for the misunderstanding--we have learned an important lesson. We take considerable pride in the the work we do, satisfaction by our customers is very important to us and we value our reputation. Thank you for the feedback. The Carpet Butler"
Lucy H.
Nov 2015
unknown
Response from The Carpet Butler
"Thanks again [Member Name Removed]for being a great customer!"
Wendy G.
Aug 2015
unknown
Response from The Carpet Butler
"Thank you [Member Name Removed] for the great review! Let us know if you need us to clean your carpets again!"
Nancy G.
Jan 2015
unknown
Response from The Carpet Butler
"Thank you [Member Name Removed] for the great review! Let us know if you would like us to come out to you again!"
Cheriel M.
Oct 2014
New Owner, not Pat of the original Carpet Butler, how disappointing. I was over charged, $475 for 900sq feet of carpet, single story, no steps. He tried to sell me a series of service 6 & 12mo from now and asked for payment at the time of my 1st service, crazy. I found this ridiculous based on not knowing this new owner or his quality of work. He was careless and cracked two corners on my stone tile. He was not thorough and went so fast that I question how deeply he cleaned the carpets.
Response from The Carpet Butler
"I believe this customer has mixed us up with another company. We did not do any work for this customer on the date indicated. In addition, we only have female technicians, not a man as she indicated. In addition, I assure you we do not sell a series of services, nor do we cause damage to the home and we always ensure our customers understand our services and rates well before we begin work. I'm sorry that she had such poor service from another carpet cleaning company."
Carolyn W.
Aug 2014
unknown
Response from The Carpet Butler
"Thank you again [Member Name Removed] for the great review! Let us know if you would like us to come out again!"
Rose Y.
Jun 2014
She thoroughly cleaned the area and focused on the stains especially. Upon finishing she informed me that should any stains resurface again within the next few day, they come and retouch the area (s) at no extra cost. The carpets remained clean and stain did not resurface as much as I had anticipated some stain never resurfaced. They called about a week later and inquired about the overall service. Over all we're pleased with the result.
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again."
RAVISANKAR V.
May 2014
One lady came out to perform the services. She was here less than an hour. She did a great job. I would recommend them. I noticed some ants coming out of the carpet, not sure if it came from the cleaning or not.
Response from The Carpet Butler
"Thank you for the great review! I hope the ants cleared up and your carpets are holding up well. Let us know if you need us to come out again."
Cynthia D.
May 2014
Our experience with them has been excellent. We have used them when they had the previous owners as well as now that they have new owners. Two women who are sisters bought the company and they came out the last time and did a terrific job. As a matter of fact, it was the first time that I ever went to Yelp to write a review about somebody. They charged us about $400 or $500 the last time. The sofa basically cost half of what we paid and then the rest were for the carpets. The sectional sofa was a mess and they were not certain that they could get everything out. They ended up spending far more time on it than they thought that they would spend and they did not charge us more and they got it cleaner than we thought that they were going to. They thought that they would be there two-thirds of the day but they were there almost the whole day. They were thorough. It was like, "We have a job to do and we certainly would do it for a fixed price and we are going to keep working on it until it is better and it cannot absolutely get any better." They were conscientious. They did an excellent work for a reasonable price and they honored their price. Their punctuality was also not an issue at all because they showed up when they said that they would.
Response from The Carpet Butler
"Thank you [Member Name Removed] for the great review! If you need us to come out again, please let us know!"
Nicole G.
May 2014
They were very nice, professional and honest as they made sure I didn't purchase extra services/treatments that I didn't need. I trusted them because of this. They also saved me money by telling me how to self-treat spills in the future, after the cleaning, so that I could prolongue the length of time between carpet cleanings. In addition, they did an EXCELLENT JOB!!!
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again!"
Richard W.
May 2014
Met all our expectations
Response from The Carpet Butler
"Thank you for the great review! If you need us to come out to clean your carpets and upholstery, let us know!"
John R.
Dec 2013
Showed on time. No hidden costs. Very professional . Completed job in allotted time estimated.
Response from The Carpet Butler
"Thank you so much for the great review! Let us know if you need another cleaning soon!"
ARUN M.
Dec 2013
Came on time. Did a good job.
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again!"
Wendy G.
Dec 2013
Two workers came punctually, were helpful and polite, and left the area rug and smaller carpet very clean.
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again!"
Robert R.
Dec 2013
I had just had work done in the bedroom and there was quite a bit of tracked in dirt plus past pet stains. Tow women arrived on time, set up, pre-spayed and cleaned. the carpets were really very clean and I have never had a better result from any of the several other providers I have used. Would recommend them highly!
Response from The Carpet Butler
"We are so glad that you trusted us with your carpets! Let us know if you need another cleaning!"
Nancy G.
Dec 2013
Given how dirty the stairs were, I was quite impressed with how much better the stairs now look. I was also delighted that when I pointed out a few small spots from the previous job that hadn't come clean, DeeDee successfully--and cheerfully--recleaned them
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again to clean your carpets or stairs!"
Dolores B.
Dec 2013
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Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again!"
DENA D.
Nov 2013
Lynn and Day arrived approx 9:20am (due between 9-10.) They evaluated the area rugs, fully imformed me issue in cleaning these carpets, and did the cleaning.
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again!"
Nancy C.
Nov 2013
Superior job, very informative and professional.
Response from The Carpet Butler
"Thank you for the great review! Let us know if you need us to come out again!"
Rosie C.
Nov 2013
It went okay, they did a good job but one thing I didn't like. They were nice and stuff but I didn't like that they were saying it was a big bedroom so they didn't have to do underneath the bed. I have a king-sized bed and they were asked to do around the bed and wherever you can reach but they specifically said in which I don't like is that it's better not
Response from The Carpet Butler
"Hi [Member Name Removed], we usually don't move furniture when we clean the carpets. We usually go around the furniture, but if the bed was moved then we would clean underneath it. Hope that brings more clarity!"
Licensing
State Contractor License Requirements
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FAQ
The Carpet Butler is currently rated 4.7 overall out of 5.
The Carpet Butler accepts the following forms of payment: CreditCard
Yes, The Carpet Butler offers free project estimates.
No, The Carpet Butler does not offer eco-friendly accreditations.
No, The Carpet Butler does not offer a senior discount.
No, The Carpet Butler does not offer emergency services.
No, The Carpet Butler does not offer warranties.