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Rescue Rooter of Bay Area South - 8128
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Sewer Main - Clear,
About us
Rescue Rooter® is a nationwide company that provides exceptional plumbing, sewer and drain services to homes and businesses through our network of local professionals. Additional phone - (408) 982-0407, (408) 385-6690, (650) 494-7368, (888) 762-7752. Additional fax - (408) 982-0413. Additional DBA - ARS, American Residential Services, Rescue Rooter. Additional contact name - Steve Torres.
Business highlights
Emergency services offered
50 years of experience
Services we offer
Drain Cleaning, Plumbing Cleaning, Sewer Cleaning & Repairs. Water Heaters.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.458 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 36% | ||
| 22% | ||
| 5% | ||
| 17% | ||
| 19% |
Showing 1-25 of 58 reviews
William H.
Mar 2017
good..work done
Response from Rescue Rooter of Bay Area South - 8128
"[Member Name Removed], thank you for sharing your experience. Rescue Rooter strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing Rescue Rooter!"
John F.
Aug 2015
unknown
Lori H.
Aug 2015
.
Kikue R.
Jul 2015
unknown
Rebecca K.
Jun 2015
unknown
Response from Rescue Rooter of Bay Area South - 8128
"[Member Name Removed] Thank you for sharing your experience. Rescue Rooter strives to provide an exceptional service experience to each of our customers. We apologize if we were unable to do so in this situation. We truly appreciate you allowing us to work with you to on finding an amicable resolution. We are a 100% customer satisfaction company, and encourage you to reach out to us if there is anything further you wish to discuss. Our Corporate Customer Relations team can be reached at 866-803-0879. Thank you, Rescue Rooter Customer Relations 866-803-0879"
Aileen S.
Mar 2015
My husband dealt with them primarily, but they actually did not solve the problem. My husband did research and fixed it himself. They ended up not charging us because they could not fix it. Why was it that my husband, who is not a professional, could figure it out and they could not? I think they just do what they do and then if it is anything beyond that, then too bad. Now that I remember, he was quick to say we needed to replace all of our pipes, but in actuality we did not. They did try with what they do.
Response from Rescue Rooter of Bay Area South - 8128
"[Member name removed], Thank you for taking time to share you feedback on our company. Rescue Rooter strives to provide exceptional service to each of our customers. We are a 100% Customer Satisfaction company and would like to address any concerns you may have about the services provided. Please contact our Corporate Customer Relations team at 866-803-0879 at your earliest convenience. Thank you, Rescue Rooter Customer Relations 866-803-0879"
Tony G.
Mar 2015
After posting my original review, I was contacted by Steve, Assistant manager of "Rescue Rooter". He was very responsive to my concerns about the scope and cost of the project. He suggested several options to try and resolve the issues that I had with this experience with his company. After 3 or 4 discussions we arrived on a mutual solution and satisfactory compensation.
I had previously used "Rescue Rooter" with excellent results. I think Steve made a sincere effort to ensure my satisfaction and restore my faith in his company.
Should the need arise, I would probably use them again.
I had previously used "Rescue Rooter" with excellent results. I think Steve made a sincere effort to ensure my satisfaction and restore my faith in his company.
Should the need arise, I would probably use them again.
Response from Rescue Rooter of Bay Area South - 8128
"Mr. [member name removed], thank you for taking time to share your experience. Rescue Rooter strives to provide each customer with an exceptional service experience. We apologize if we were unable to do so in this situation. One of our Customer Relations team members will be contacting you to address your concerns, however, if you would rather call in at your convenience, the Corporate Customer Relations number is 866-803-0879."
Kathleen B.
Mar 2015
unknown
Response from Rescue Rooter of Bay Area South - 8128
"Ms. [removed member name], Thank you for taking time to share your experience. Rescue Rooter strives to provide each customer with an exceptional service experience. We apologize if we were unable to do so in this situation. One of our Customer Relations team members will be contacting you to address your concerns, however, if you would rather call in at your convenience, the Corporate Customer Relations number is 866-803-0879."
Mark S.
Sep 2014
unknown
Aileen S.
Aug 2014
The agent arrived quickly and at the time promised. He went to work immediately. He quickly determined what the problem was, explained it to us clearly, and then advised us regarding different options for resolving it and provided estimates for each one. After we chose one of the options he resolved the problem within a reasonable period of time (more than one sewer line was involved). He worked diligently the entire time, and there was never any delay or wasted time. When he was done clearing the lines he tested the whole system very thoroughly and completely cleaned up any messes (there were hardly any because he had been so careful). Truthfully you would not have even known he had been there. The agent was very professional and polite throughout the whole process, and very easy to deal with. He communicated clearly, explained everything to our satisfaction, and made sure we were satisfied at every step. This agent made a very unpleasant situation much easier to deal with than it might have been. Based on our experience with the service provided I highly recommend this company.
Kathryn C.
May 2014
unknown
James B.
Mar 2014
It went well.
Kathleen B.
Mar 2014
Rescue Rooter quoted $18,000. We said no and agreed on $7000. Half the way they wanted to expand to the $18,000 and I told them they could stop then for half ($3500). They finished for seven. - - - The work done was of good quality. The just pressure a lot. --------------------------------------------------------------------------------------------------
Sandra K.
Nov 2013
We live in an older home that we discovered cannot take flushable wipes. I had called the #1 rooter company(according to their ads)at 0930 Monday morning. A recorder came on that stated they were not available and to leave a message. I then continued to search the yellow pages and came up with Rescue Rooter. They said they would be out within the hour and they were. He did his job, I paid by credit card and he left. The next morning my grandson used the toliet and came complaining he had a hard time finding the wipes. I had put them under the bathroom sink behind some other things thinking a 6 year old would not find them. Now the toliet is clogged again. I called Rescue Rooter again and since he hadn't been 24 hours they came out ..........no charge. A week later I received a letter from them thanking us for using them and enclosing a $50 gift card to use the next time we called. Needless to say they will be the ones we call.
PETER P.
May 2013
Had 2 sinks backs up. When arrived got estimate of aprox $ 275. Then new estimate went to $ 850. Then wanted
$ 2350 to replace the pipes. Told him I could not replace the pipes. He then cleaned the pipes and gave me a bill for $ 560.
Will never use them again.
$ 2350 to replace the pipes. Told him I could not replace the pipes. He then cleaned the pipes and gave me a bill for $ 560.
Will never use them again.
Mike B.
May 2013
It went fine. They went as advertised.
Kay W.
May 2013
They have always done very good work for me. They were able to solve the problem.
Marcelline S.
May 2013
The work they have done has been very good. There was once a blockage that was under the house and they wanted to dig up. I called in another company to get a second opinion and they said there was no blockage in that area. I think they sometimes magnify the problem. But the routine work has always been good and they have always been prompt.
Vivian B.
Dec 2012
Company was coming and Jeremy showed up within the hour and gave us a
very professional estimate of what needed to be done after testing a
number of the drains to see what was okay and what not. He also offered us
discounts and the price above included an optional one year
service plan. He removed a toilet in order to reach the major outlet
and then ground out one whole side of the house. We subsequently asked
to have the smaller drains by the sink ground out as well since they had
not been done in ten years. He also offered a free inspection of the
water heater and a warranty was included. He replaced and re-caulked the
toilet. All was done promptly and neatly and everything was restored to
order. He clearly knew what he was doing and everything has worked
fine since. I would definitely call on them for future work and hope
they send Jeremy. My son was very impressed with his professionalism
and wished he was available in Virginia! There was no extra charge for service on the holiday.
very professional estimate of what needed to be done after testing a
number of the drains to see what was okay and what not. He also offered us
discounts and the price above included an optional one year
service plan. He removed a toilet in order to reach the major outlet
and then ground out one whole side of the house. We subsequently asked
to have the smaller drains by the sink ground out as well since they had
not been done in ten years. He also offered a free inspection of the
water heater and a warranty was included. He replaced and re-caulked the
toilet. All was done promptly and neatly and everything was restored to
order. He clearly knew what he was doing and everything has worked
fine since. I would definitely call on them for future work and hope
they send Jeremy. My son was very impressed with his professionalism
and wished he was available in Virginia! There was no extra charge for service on the holiday.
Suzan D.
Aug 2012
I always found they came out and did the work and it was fine. They are always prompt.
Marzette W.
Aug 2012
They did a fine job. They were timely and did it well.
Marcelline S.
Aug 2012
In general their service is very good and they are very responsive. I think they are very good with regular work but I would get a second opinion for work that was more critical.
Andy B.
Jun 2011
I spent $1400 on that work. The price on the water heater was ok but they overcharged on everything. It was not very good and I would never use them again.
Response from Rescue Rooter of Bay Area South - 8128
"ARS is the premier provider of heating, air conditioning, indoor air quality, plumbing, drain cleaning, and sewer line services to homes and businesses. While current marketplace trends determine our pricing structure to continue providing exceptional service, please contact us at (866) 803-0879 to discuss your specific situation."
Ruth G.
Jun 2011
.
They did not give me a price over the phone. I had used them before so I did not expect anything out of the ordinary. They got here and charged me $295, which I consider an exorbitant price just to clean the drains. Then they did not clean it properly so I send them a photo of what they did. Then I had to have someone else to clean it. I asked them for a refund which they refused because I did not have them comeback to do it. They took no responsibility for the fact that I took this photo and regarded it as total jung. I have sent them multiple e-mails requesting them an adjustment in the price. But they have only refused saying that I did not give them a chance to fix it. They don’t consider that their price is exorbitant. They used to tell the price on the phone now they don’t and they waste your time and then you need to get your work done. I had to spend another $150 to get it re-done. I was very disappointed with them. I would not use them in the future.
They did not give me a price over the phone. I had used them before so I did not expect anything out of the ordinary. They got here and charged me $295, which I consider an exorbitant price just to clean the drains. Then they did not clean it properly so I send them a photo of what they did. Then I had to have someone else to clean it. I asked them for a refund which they refused because I did not have them comeback to do it. They took no responsibility for the fact that I took this photo and regarded it as total jung. I have sent them multiple e-mails requesting them an adjustment in the price. But they have only refused saying that I did not give them a chance to fix it. They don’t consider that their price is exorbitant. They used to tell the price on the phone now they don’t and they waste your time and then you need to get your work done. I had to spend another $150 to get it re-done. I was very disappointed with them. I would not use them in the future.
Robert M.
Apr 2011
Would not give an estimate over the phone. When they arrived, they said they could do it, standard service, sign here (which my wife did without looking at the details because, with overflowing toilets, you want it taken care of immediately). But what they did not make clear was that their standard service was $550 - much higher that normal which we confirmed later was about $200. This increased cost was for performing additional services that we did not want or ask for: video camera sewer inspection and inside the house cleaning. When we complained, they said "no charge - just part of the service." They finished rooting in about twenty minutes and the unneeded services added another twenty-five minutes. When they finished, they said we had to dig up and replace the sewer line immediately because there were breaks in the sewer pipe and then threatened us that, if we did not do this, SOMEBODY would inform the city and the city would fine us for polluting the area and make us dig up the line at high cost. And, oh, yes, they would be happy to do it for $9,000!!! (Another plumber that we trust later reviewed the situation and said the line did not need repairing.)
Licensing
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FAQ
Rescue Rooter of Bay Area South - 8128 is currently rated 3.4 overall out of 5.
Rescue Rooter of Bay Area South - 8128 accepts the following forms of payment: CreditCard
No, Rescue Rooter of Bay Area South - 8128 does not offer free project estimates.
No, Rescue Rooter of Bay Area South - 8128 does not offer eco-friendly accreditations.
No, Rescue Rooter of Bay Area South - 8128 does not offer a senior discount.
Yes, Rescue Rooter of Bay Area South - 8128 offers emergency services.
No, Rescue Rooter of Bay Area South - 8128 does not offer warranties.