Mr Reliable Plumbing & Heating

Founded 2008 • With Angi since June 2017

With 28+ years of industry experience, Mr. Reliable Plumbing & Heating is the only name that you need to know when it comes to expert service in plumbing, heating and air conditioning. We provide the finest in quality workmanship and customer care so you can feel confident that you are getting the best service around. Proudly serving residential and commercial customers in Silicon Valley and the entire South Bay Area.

Awards and Badges

Angi Certified

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews

4.8

(23) Verified Reviews

Ratings Distribution

5

20

4

1

3

1

2

0

1

1

Rating Details

Price
4.5
Professionalism
4.8
Punctuality
4.7
Quality
4.7
Responsiveness
4.9

Read reviews by category

plumbers (20)HVAC Companies (4)drain pipe installation (3)sewer cleaning (2)water heaters (2)drain cleaning (1)gas leak repair (1)
Showing 1-23 of 23 reviews
VICTORIA W.
5.0
08/13/2021
Everyone was professional and polite and work completed in short time.
Description of Work
AC Condensate Pump Repair
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], I don't see your information in our system. Are you positive that you have the right company? Thank you, Karla Aguas Office: 408-826-4205 Mr. Reliable Plumbing and Heating.
Craig M.
5.0
12/22/2020
Andrew and Victor were very professional and a delight to work with. We were very impressed with the way they worked inside the house -- they were considerate and remarkably clean. The work involved uninstalling a toilet in order to get at a sewer-line blockage, and they were able to answer all our questions about what to do next and what to watch out for. We would definitely hire this company again.
Description of Work
Sewer cleaning
Category
plumbing, sewer cleaning
Cost
$350
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Happy holidays! We hope to assist you in the future! Thank you, Karla Aguas Office: 408-826-4205 Mr. Reliable Plumbing and Heating.
Herman B.
5.0
10/05/2020
It went Great.
Description of Work
Shower repair.
Category
plumbing, drain pipe
Cost
$1,600
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Office: 408-826-4205 Mr. Reliable Plumbing and Heating.
margaret J.
5.0
11/10/2019
Very good. Was a little late but was call 45 minutes before they were due to let me know if if was ok.
Description of Work
Crack pipe outside that needed replacing.
Category
plumbing
Cost
$185
Hire Again?
Yes
J G.
5.0
09/04/2019
Communication was good all around. When the fixture presented a problem, Tony was able to return on a Sunday to fix it.
Description of Work
Install shower bar
Category
plumbing
Cost
$300
Hire Again?
Yes
Daniel L.
5.0
04/08/2019
Mr. Reliable plumbing and heating responded promptly, had fair prices and did excellent work. In particular, I like to commend Efren and Art. Both did excellent work and had good solutions for some of the problems we encountered. The cost figure below is essentially for 2 big jobs.
Description of Work
Fix leaking drain pipes, redo plumbing properly, add cleanout drains; installation of an outdoor gas line.
Category
plumbing
Cost
$3,600
Hire Again?
Yes

Service Provider Response

Good morning [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Leanne H.
4.0
04/08/2019
It was good. They are clean. The price was a bit expensive. And I hope I won't hire the m again in the future because I am expecting that there will be no problem anymore in all the pipes, but when it's needed I will hire them again surely in the future.
Description of Work
They did repair all the pipes underneath our house.
Category
plumbing
Cost
$10,000
Hire Again?
Yes

Service Provider Response

Good morning [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Stephanie B.
5.0
04/04/2019
We had a leak. Very good. Job was pretty quick. I had no prob with them. The price was reasonable. I will hire the again if i had a need.
Description of Work
Water pipes installation.
Category
plumbing
Hire Again?
Yes

Service Provider Response

Good morning [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Cruz T.
5.0
04/04/2019
My daughter bought a house. He does an outstanding work. The worker came on time. Anytime we hired somebody they win the bid with different contractors.
Description of Work
Install heating and ducting. Move the water heater.
Category
plumbing, water heater repair
Hire Again?
Yes

Service Provider Response

Good morning Mr. [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Roberto M.
5.0
01/12/2019
"Art" @ Mr. Reliable was just an "A" list Serviceman. Prompt, strong knowledge, very professional, strong follow-up and communication skills. I've had a few different reps look at this machine in recent years and no one hit the nail on the head like he did. He diagnosed quickly and managed warranty with the OEM. The part needed to be ordered so there was a delay in the repair. He kept strong communication with me throughout, fought through some inventory challenges with suppliers, pursued options and had the right pair for the final repair just a few days later. Can's say enough about him. Thanks Art & Mr. Reliable !
Description of Work
Furnace Repair
Category
heating & air conditioning/hvac
Cost
$500
Hire Again?
Yes

Service Provider Response

Good morning [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Evie V.
5.0
01/07/2019
The service was great. They were on time and professional. I was impressed!
Description of Work
They replaced the underground water pipe from the front of the house to the street.
Category
plumbing
Hire Again?
Yes

Service Provider Response

Good evening [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Shelia R.
5.0
01/04/2019
I loved it! They are such good people, both the office staff and the owner and his son who came to do the work. I felt very comfortable with their customer service and they got me scheduled right away. The work was done so quickly and they were particular about keeping things clean and cleaning up after themselves. I thoroughly enjoyed the whole process! I couldn't give a higher recommendation to any other company. They are reliable, their name says it all!
Description of Work
They installed a new wall furnace.
Category
heating & air conditioning/hvac, plumbing
Cost
$1,900
Hire Again?
Yes

Service Provider Response

Good morning [Member Name Removed], I want to thank you for your wonderful feedback on behalf of our team. We work really hard to provide our customers with the best customer service and best possible environment. I am glad to hear that it reflected on your last visit. Hope to assist you in the future! Thank you, Karla Aguas Mr. Reliable Plumbing and Heating.
Clara L.
1.0
12/19/2018
This review describes in detail the poor service and questionable pricing schemes experienced with Mr. Reliable Plumbing and Heating. Tony, the plumber said that he was going to tighten the faucet and apply plumber's putty. Although he did tighten the kitchen faucet, he did not apply the plumber's putty. To tighten the faucet under the sink, he charged me $ 172.00 without a discount. Then he suggested I replace the cold and hot water multi-turn stop( $64.17 for a pack of 5 at Home Depot) which he was going to charge me $310.00. However, he did give me a senior discount. I ended up paying $400.00 for the two things mentioned above. While he was working in the kitchen, he brought mud to the kitchen floor and kitchen rug which I had to clean and wash. Before he left, the sink appeared to be free from leaking. However, in less than 24 hours, it started leaking again. I called the office to request for another plumber but was told that no one was available except for Tony. This time he came late for the appointment. He told me it was not his fault the kitchen faucet is leaking. He suggested replacing a new kitchen faucet for parts and labor with a basic and least expensive one for $716.00. When checking the actual prices of these items in the store, the basic kitchen faucet ranged between $10.00+ to less than $60.00. This would be a recurring theme, upselling pricey services well above the base cost while never completely fixing the underlying problem. Knowing the market price of these items, I again negotiated for less. However, as soon as I agreed on the price he had offered- $372.00, he abruptly said that he needed to go to his next job and he refused to do the job and left. Before he left he said no one would do it for $372.00. He also left his boss' number for me. I called his boss, Art, that very same day, but he did not reply. I called the next day again, and he finally returned my call. It was a Friday afternoon and he told me Karla, the reception, will take care of the $ 172.00 refund on Monday. Monday morning, Karla told me I will get a refund on Tuesday. To add insult to injury, Art called back and told me I will only receive $121.00 refund because I was given a big discount on $172.00. (Tony told me there was no discount on $172.00, the discount was for the parts and labor on multi-turn stop of $310.00). Ironically, this company is called Mr. Reliable Plumbing and Heating which is unreliable, unprofessional, and overpriced. Art Flores, the owner, is not working towards customers' satisfaction. He only cares about how much he was going to charge people. I feel insulted at these predatory pricing schemes and poor service.
Description of Work
Stop the leak under the kitchen sink
Category
plumbing
Cost
$279
Cylus P.
5.0
10/30/2018
Diagnosed the leak, found an appropriate workaround to not rip concrete, took necessary permits and approvals.
Description of Work
Gas leak outside the house
Category
plumbing, gas leak repair
Hire Again?
Yes
Juan B.
5.0
10/11/2018
Originally tehy could not do it the same day I called. However, they were able to accomodate me. The technician called ahead to let me know he was coming a few minutes late. Technician showed me the problem and what were my options. Very professional.
Description of Work
Water heater replacement
Category
plumbing, water heater repair
Hire Again?
Yes
Anita L.
5.0
09/17/2018
I put this in detail earlier.
Description of Work
replaced toilet
Category
plumbing
Hire Again?
Yes
Anita L.
5.0
09/13/2018
I bought a better toilet on line and needed a plumber to take out the old and put in the new with toilet and seat I ordered. There was possible leakage also. Tony of Mr. Reliable found out that the installers of the old one didn't install it correctly and it was leaking around the wax seal. He went under the house to see if it had rotted the wood foundation but it didn't. He removed the old one and put the new one in with double layer seal to be sure it wouldn't leak. He showed me how the floor was up a little but it would become OK when dried. He also took a picture of my chipped sink to get an estimate of replacing it. He gave me a senior 10% discount.
Description of Work
The current toilet was a problem from the time it was put in and the big box store wouldn't fix it.
Category
plumbing
Cost
$250
Hire Again?
Yes
Eileen L.
3.0
09/12/2018
The repair person was unable to pull apart the hot and cold water insides under the faucet handles. The repair person recommended replacing the faucet. If I bought the faucet, it would cost 400+ dollars. If I had them bring the faucet and install it, it would cost 800 and something dollars. I was unable to understand such high costs and the fact that the repair person was an able to take apart the insides of the faucet handles. I paid for the service call but didn’t agree to have any work done.
Description of Work
Faucet drip fixed
Category
plumbing
Cost
$49
Tobin B.
5.0
08/25/2017
Very well. Even though they were swamped in the middle of cooling season they fit us into their schedule with only a couple weeks notice. It was the first install they've done in our complex so there was some extra work they had to do but they stuck with their quoted price. They did a great job and we are really happy. They should be coming back next week to finish up the trim I had them hold off on since I was going to be out of town. I'm very pleased with their services.
Description of Work
They installed a new furnace and ac in my condo.
Category
heating & air conditioning/hvac
Cost
$9,000
Hire Again?
Yes
Kelly A.
5.0
08/25/2017
It was a very stressful night. I called them and they were the only company to say they could come in a few hours. He was very nice, stayed to get the work done, and he gave excellent customer service. He was very gentle and courteous. They even called the next day to make sure everything was still ok.
Description of Work
They came out to fix a water line.
Category
plumbing
Cost
$520
Hire Again?
Yes
Karthikeyan S.
5.0
08/16/2017
I called various plumbing companies and most couldnt give me a time until late in the day. However, one of the employees of Mr.Reliable called me back even as he was on the way to work ( it was before 8am ) . Having assured me that somebody would call me in the next few minutes, they stuck to that promise and called me and offered to move another appointment since i had my water line shut off. I was given a time of 8am and at 7:58, their van pulled up outside. Professional and personable, with a smart red uniform to boot, the two folks quickly got to work and gave a fair estimate and resolved the issue. On their way out they checked the water pressure and found it to be excessive and fixed that as well. All through this while they were happy to answer any questions even from my 4 yr old daughter . To get such a pleasant experience after a nerve wracking morning was such a whiff of fresh air. Been a while since i saw real "customer service" in action! Hands down one of the best service providers i have encountered!
Description of Work
Had a pipe burst in the backyard early in the morning and had to turn off the water to the house to prevent further leaks. With a family, turning off water for too long is never an option. Hence needed some emergency help to fix the leak.
Category
plumbing
Hire Again?
Yes
Dina S.
5.0
08/15/2017
Very well. Communication was great! They were very professional in all aspects of the job!
Description of Work
Replace old pipes Including sewer pipes
Category
plumbing, drain pipe, sewer cleaning
Hire Again?
Yes
BRANDON C.
5.0
08/14/2017
Awesome there the best!!
Description of Work
Drains in clogged
Category
plumbing, drain pipe, drain cleaning
Cost
$89
Hire Again?
Yes

    Phone

    Address

    1450 KOLL CIR

    San Jose, CA 95112

    Sunday
    Closed
    Monday
    7:30 AM - 9:00 PM
    Tuesday
    7:30 AM - 9:00 PM
    Wednesday
    7:30 AM - 9:00 PM
    Thursday
    7:30 AM - 9:00 PM
    Friday
    7:30 AM - 9:00 PM
    Saturday
    Closed

    Website

    http://mrreliablephc.com/?utm_source=angieslist.com&utm_medium=weblink%20from%20Angie's%20list%20click%20on%20profile%20page&utm_campaign=Angie's%20list%20click%20from%20profile%20page

    Other Information

    Services Not Offered

    We do not work on appliances or septic tanks

    Payment options

    Visa
    MasterCard
    American Express
    Discover
    Check
    Licensed
    Trade License Number
    1011988
    Trade License Locale
    California
    Trade License Authority
    California: Contractors
    Trade License Expiration
    03/31/2024
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

    FAQ

    Mr Reliable Plumbing & Heating is currently rated 4.8 overall out of 5.

    Mr Reliable Plumbing & Heating is open:

    Sunday: Closed

    Monday: 7:30 AM - 9:00 PM

    Tuesday: 7:30 AM - 9:00 PM

    Wednesday: 7:30 AM - 9:00 PM

    Thursday: 7:30 AM - 9:00 PM

    Friday: 7:30 AM - 9:00 PM

    Saturday: Closed

    Mr Reliable Plumbing & Heating accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    No, Mr Reliable Plumbing & Heating does not offer free project estimates.

    No, Mr Reliable Plumbing & Heating does not offer eco-friendly accreditations.

    No, Mr Reliable Plumbing & Heating does not offer a senior discount.

    Yes, Mr Reliable Plumbing & Heating offers emergency services.

    Yes, Mr Reliable Plumbing & Heating offers warranties.

    Mr Reliable Plumbing & Heating offers the following services: We do sewer and drain cleaning, plumbing repair, water heater replacement and repair, A/C replacement and repair, furnace replacement and repair, heat pumps, and many other services.