Mr. Handyman of North San Jose

"MR. HANDYMAN DOES NOT USUALLY DO ON-SITE ESTIMATES. WE TRY TO ESTIMATE THE AMOUNT OF TIME NEEDED TO DO THE JOB AS DESCRIBED BY THE CUSTOMER AND SCHEDULE ACCORDINGLY. THE WORK ORDER FOR THIS JOB ONLY LISTED REMOVING THE PANELING AND OLD LINOLEUM AND LAYING NEW KITCHEN TILE. ONE TECHNICIAN WAS SCHEDULED FOR TWO FULL DAYS. UPON ON-TIME ARRIVAL THE FIRST DAY, THE MEMBER ADDED THE APPLICATION OF WALL COVERING AFTER THE PANEL REMOVAL TO THE WORK ORDER. THE MEMBER WAS PROVIDED THREE ALTERNATIVES WITH COST ESTIMATES. ONE OPTION WAS SELECTED AND, WHILE A COPY OF THE APPROVED HOME IMPROVEMENT CONTRACT WAS NOT ISSUED TO THE MEMBER, IT WAS DATED AND SIGNED BY HER. ON DAY TWO, THE PANEL REMOVAL WAS DONE BUT EXPOSED OTHER ISSUES: ADDITIONAL FRAMING AND PANEL ADHESIVE REMOVAL. IT WAS OBVIOUS AFTER APPLYING THE MEMBER-SELECTED WALL COVERING THAT IT WAS NOT AN OPTIMAL SOLUTION. DRYWALL COULD HAVE BEEN AN OPTION BUT NOT WITHOUT EXTENSIVE PREPARATION OF THE AREAS WHICH COULD NOT HAVE BEEN ACCOMMODATED IN THE MEMBER’S ALLOTTED TWO DAYS REMAINING. IT WAS SUGGESTED THAT A SPECIALIST BE CALLED IN AS THE JOB BECAME TOO LARGE FOR US TO COMPLETE IN THOSE TWO DAYS. SINCE THE PANELING REMOVAL WAS COMPLETED AND WAS PART OF GAYLE'S REMODELING PROJECT, SHE WAS ONLY CHARGED FOR THAT PART OF THE WORK PERFORMED. THIS WOULD HAVE REDUCED HER COST WITH ANOTHER CONTRACTOR. MR. HANDYMAN WAS PUNCTUAL, RESPONSIVE AND PROFESSIONAL IN ALL DEALINGS WITH THE MEMBER."