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About us
For 22 years our clients have trusted their homes to Maid Brigade. And so can you. We deliver high quality, green cleaning services. We respect your privacy, your property, and your time. Trust Maid Brigade for all your housecleaning needs. We have a Quality Control system that rewards our employees for excellent service. We guarantee our cleaning. If something is not cleaned to your satisfaction we will return and make the correction. Why trust us? Our house cleaning professionals are background checked, insured, bonded and continuously trained. We pride ourselves on providing dependable, trusted, consistent level of professional cleaning. Maid Brigade's house cleaning teams provide you with reliable service, consistent and timely cleanings. and flexible scheduling. Call us today and let us get your home sparkling clean, the healthy green way.
Business highlights
32 years of experience
Services we offer
3 week, 4 week, Complete maintenance cleaning throughout the home. As needed: weekly, biweekly, holiday clean. We are a 'Certified Green Clean Company'. We do not use harmful chemicals or solutions with strong odors. Our solutions are certified environmentally safe., move out, on call as needed. Move in, spring clean
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.220 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 30% | ||
| 0% | ||
| 10% | ||
| 5% |
Showing 1-20 of 20 reviews
Shirley V.
Aug 2017
The owner is rude and I have no respect for the woman. I am unhappy about how she has spoken to me on the phone. I have left her a couple messages and she has not responded after calling the day I had a cleaning service scheduling asking to come after business hours. That is unacceptable. I will not recommend her or use her services, again.
Jan G.
Sep 2016
The house cleaning itself, once we scheduled it, was great. Once I paid for the offer through Angie's List, Maid Brigade did not contact me by mail or phone for a week. Then, though your offer implied I could either have 4 hours or 2 hours of cleaning, they explained their fine print to me (2 hours for 2 people). That WAS on the offer, but not clear. They also on the phone warned me that it might take more thatn 2 hours for which I would have to pay extra. And...though the workers were supposed to show up at 8, they showed up at 8:30. They did put in their 2 hours, though. So...due to the lack of customer service on the part of the office, we will not be using Maid Brigade again.
Michael D.
Apr 2016
.
Hector M.
Apr 2016
Very professional service! They make it very easy to give feedback and actually follow up each time if something is not to your liking. I have yet to find the "perfect" housecleaner, but this services comes close. They really try hard to meet your needs and work with you. If you do not like the way the service is performed or the team member who cleans your house, they will fix it. They are not the cheapest service out there but I have tried a couple of different services and these ladies are the best service I found. I used to only use individual housecleaners that were cheaper and stayed a long time to finish all the work, but the one thing that this service has that beats the individual housecleaner is that you can provide feedback and they will change what they need to fit your requirements.
Pros:
- Come on time within a window timeframe you select
- Work is usually thorough (a couple of times things were missed but they followed up to resolve)
- They take feedback seriously
- Fast and Efficient! They do not chat with each other while cleaning, they are so focused and work hard to be efficient.
- There is no chemical smell left behind
Cons:
- more pricey than other services
- a couple of times they were not thorough and missed cleaning parts of the countertop or the cloths they used left behind link/dirt (but this has been fixed through feedback!).
Pros:
- Come on time within a window timeframe you select
- Work is usually thorough (a couple of times things were missed but they followed up to resolve)
- They take feedback seriously
- Fast and Efficient! They do not chat with each other while cleaning, they are so focused and work hard to be efficient.
- There is no chemical smell left behind
Cons:
- more pricey than other services
- a couple of times they were not thorough and missed cleaning parts of the countertop or the cloths they used left behind link/dirt (but this has been fixed through feedback!).
Response from Maid Brigade of Santa Clara
"Thank you so much for your feedback I will be sharing your response with our teams. We appreciate your response as it helps us improve our service for all our clients. just let us know when there is any issues and we will do our best to make corrects. ML"
Ramona A.
Mar 2016
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Ramona A.
Mar 2016
unknown
Response from Maid Brigade of Santa Clara
"Sorry this is the San Jose office. We do not have an office in [Member Information Removed] Obispo."
Rangarajan K.
Mar 2016
unknown
Response from Maid Brigade of Santa Clara
"I'm very sorry we could not make you happy. The 'Deal' you ordered was 4 hours which did not give us enough time to clean your entire house. A house the size of yours would require 8 hours for a first visit cleaning. You decided prior to cleaning not to have the oven cleaned. We do guarantee our cleanings had you called us we could have corrected an area that was not completed to your satisfaction, Please call me, I'd like to try to rectify this situation."
Janine B.
Dec 2015
Two workers arrived punctually and began immediately. The young lady who cleaned the kitchen and the bath did a good job quietly and efficiently. She did, however, miss cleaning some areas although they were specifically mentioned at the beginning. The second worker neglected to dust the picture frames, smoke alarms, door moldings, tops of floor boards. When asked whether the chandelier had been cleaned, she claimed to be unable to get it cleaner; dust was still visible and was pointed out. After 3 hours they prepared to leave. i said I had paid for 8 hours of cleaning time and expected another hour. They disagreed and left.
I have tried not to expect as much since I have become unable to do my own cleaning, but, considering the cost, I thought I might be more pleased.
I chose this company because they use green, environmentally friendly cleaning aids. I have asthma aggravated by harsh chemicals.
That aspect was good.
I have tried not to expect as much since I have become unable to do my own cleaning, but, considering the cost, I thought I might be more pleased.
I chose this company because they use green, environmentally friendly cleaning aids. I have asthma aggravated by harsh chemicals.
That aspect was good.
Response from Maid Brigade of Santa Clara
"I'm very sorry that we didn't meet all your needs. Had you called me directly we would have come back for a redo. We always guarantee our cleanings. I will be sending a refunding. Again my apologizes"
Larry L.
Dec 2015
unknown
Steven W.
Sep 2015
The Bathroom's were really bad and the did a great job cleaning them. Kitchen was spotless.
Response from Maid Brigade of Santa Clara
"I was our pleasure to do this job for you. Our teams look forward to these glowing responses."
Jeffrey S.
Aug 2015
.
Response from Maid Brigade of Santa Clara
"It is our pleasure to assist you with your house cleaning needs."
Kate D.
Jun 2015
They did a great job
Response from Maid Brigade of Santa Clara
"Thanks Ms [Members Name] glad we could help welcome you to your new home. We hope we can be of service to you in the future."
Sarah E.
Mar 2015
unknown
Response from Maid Brigade of Santa Clara
"Thank you for the review. Our teams appreciate hearing from our clients. Please watch your email for future special offers. Have good day."
WILLIAM S.
May 2013
unknown
Response from Maid Brigade of Santa Clara
"Hi, thank you for your input. Hope you are doing well. We were very sorry to lose you. Take care."
Linda V.
Feb 2013
Maid Brigade were prompt, they did a fabulous job. I had 2 for 2 hours instead of 1 for 4 hours. They came in and did the job quickly which I appreciated. They were excellent.
Response from Maid Brigade of Santa Clara
"Thank you for the review. Our teams appreciate hearing from our clients. We hope to see you in the future. Just give us a call."
M R.
Feb 2012
I have used their services four times. They are flexible and come out when I need them to. I like their work but don't like that I get a different team every time. They are also very good with my dogs. They are not always very punctual but I will continue to use them in the future.
Response from Maid Brigade of Santa Clara
"Thank you for the review. Our teams appreciate hearing from our clients. We hope to see you in the future. Just give us a call."
Betty P.
Jan 2012
They are a chain. It is not always the same people that come; it is whoever they assign. It has been positive working with them. They always do a good job. We don't have a set time; they just come on the day they are supposed to. We've never had to contact them. They are very professional. We will continue to use them.
Response from Maid Brigade of Santa Clara
"Thank you for the review. Our teams appreciate hearing from our clients. We hope to see you in the future. Just give us a call."
Ben B.
Jun 2011
I've been using them for four or five years. They use eco-friendly products. They don't use any toxic products, so it's great for pets and kids. They are fast and their prices are reasonable. A team of ladies come in. They are in and out in an hour and a half. They leave the house pretty much spotless. Every time I call them to reschedule or add some extra cleaning at the last minute they always try to do that. At one point when I actually wasn't working for a few months we worked something out where they cleaned less rooms at a cheaper price. They have always been very flexible and have tried to keep our relationship strong. They come out every other Friday and charge me per visit.
Response from Maid Brigade of Santa Clara
"Thanks [member name removed] for taking the time to share your thoughts. Our teams enjoy hearing that they have helped make your days a little easier. We appreciate your business."
Linda R.
Jul 2009
The employees who do the work for me are extremely punctual. They came out and do the service as per our agreement. They come out every two weeks for up keep work. No heavy duty cleaning, but mainly light cleaning. I have been pleased with their service.
Response from Maid Brigade of Santa Clara
"Thank you Ms Rose for you kind words."
Beatrice M.
Apr 2009
The problem we had with them is when they first came to get the contract, there were two Spanish speaking women and one English speaking one who spoke Spanish too and would translate to the other two. It turns out that we have furniture with a finish that cannot be treated with any kind of spray-on and a couple of the pieces I told them to stay away from. We used them for about a year and a half, but when the Spanish-speaking women came alone, I could not communicate with them, and I came home one day and found they had essentially destroyed a very expensive table. I called them up, but they did not fully understand how emotionally affected we were, and offered us a free cleaning, which is worth about 120 dollars, when the table itself costs about ten times more than that. It wasn t that their work was bad, but I couldn t rely on them to stay away from pieces that I didn t want touched.
Response from Maid Brigade of Santa Clara
"I'm so sorry about your table. I don't know why it wasn't handled by our insurance company. Since it was in 2002 I cannot access any further documents. Please accept my regrets."
Licensing
State Contractor License Requirements
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FAQ
Maid Brigade of Santa Clara is currently rated 4.2 overall out of 5.
Maid Brigade of Santa Clara accepts the following forms of payment: CreditCard
Yes, Maid Brigade of Santa Clara offers free project estimates.
No, Maid Brigade of Santa Clara does not offer eco-friendly accreditations.
No, Maid Brigade of Santa Clara does not offer a senior discount.
No, Maid Brigade of Santa Clara does not offer emergency services.
No, Maid Brigade of Santa Clara does not offer warranties.