K-Designers

DO NOT USE THIS COMPANY - PLEASE READ & THINK TWICE, THREE TIMES. Sorry for the war & peace review but this is the short version. We purchased six (6) large, custom-built windows from K-Designers in 2017. The windows were installed incorrectly, and we were not aware of water problems until six months after installation, immediately notifying K-Designers of the issue. Sine that initial call in 2017, we have contacted K-Designers countless times over the years, speaking to many different individuals in leadership roles and nothing has been done to correct the problem. They sent individual out to assess the problem and one individual just added more calking around the outside of the windows but water continued to penetrate the house. More folks would continue to come out and then we never hear from them again. THIS WENT ON FOR YEARS. This last year we remodeled our home. The building contractor removed he trim and framing around the windows as it was evident the framing was becoming rotten and I explained in greater details the water problems we have been experiencing. New hardwood floors were being installed and we could not risk water damaging the floors. When the framing was removed, my building contractor showed me MULTIPLE openings around the windows where you could see light coming in from the outside. I called K-Designers again and I was (finally) put in touch with Regional Branch Manager from the Portland office. He seemed very concerned and was very responsive. The repairs to fix K-Designers mistake was $4,631.88. The Regional Manager believed that his company could have done the repairs for $1000. My building contractor stated under no circumstances could the repairs around the windows be adequately fixed for $1000, a great deal of damage had been done. My building contractor ALSO said he would be happy to talk to anyone at K-Designers and provide greater detail about the work they had to do to fix the problem. No representative from K-Designers contacted my building contractor and we finally settled to receive a payout of $1000. I suppose something is better than nothing. I signed the settlement agreement on 2/22/2024 and have not heard from the regional manager or anyone from K-Designers. My wife and I have both tried to contact the Regional Manager numerous times from different phones, leaving messages asking him to call us. We have also sent text messages and emails as well, with no response. I emailed the company, no response. itâ s very clear we are being ignored and this is their business practice. We came out of pocket with money we did not have to fix K-Designers installation mistake. The reason I gave a 3.5 rating for the value of the windows is I learned we paid way to much when we were having other windows replaced & the contractor told me how much he would have charged me.

Awesome job guys thanks !!!!

Our experience with your company was very enjoyable. the presentation was detailed well with out overdoing it. All questions were answered in a timely manner. uffortunatly we were unable to accept your proposal at this time. thank you for the oppertunity to here and learn aout your product.

We were very dissapointed with other companies. One salesman wasn't of much help and spent most of his time trashing a company and flat out lied to us when he said the other company did not subcontract the installation. Einar Johnson and K-designersd were very helpful, knowledgable and had quality windows. We finally went with K-designers.

My house looks great.