J & H Microwave & Appliance

7-26-16: Our GE Monogram Microwave, circa 1997 finally died yesterday. So sad... Not that it died, but that it was built-in to our very expensive kitchen cabinets and there is not another model on the face of the Earth that will fit in that same space. At least not without some major cabinetry work. Anyway, I know a little bit about this stuff and I figured it was probably a burned out Magnetron, so instead of screwing around, I looked for place that specializes in Microwave repair and J & H was the only place with a physical shop, that would allow me to bring it in myself and not pay for a service call simply to pick it up. Called J & H yesterday and they said it probably WAS the Magnetron and quoted me a price of $175.00 on the spot for the part. I took it in to their shop, got a call 3 hours later with a quote for the new Magnetron ($203.00... what???). So a little higher than they quoted me on the phone, but the labor was only 40 bucks, so I can't really complain. People gotta make a living. The important thing here is that they are going to fix and get it back to us, fast. Probably 4 day turnaround (part will be there in 2-3 days). So that's great. I did not realize how much we use our Microwave until it was gone. So far, I'm very impressed with the service and the price, and will definitely use them again. UPDATE: 10-10-17 Love these guys! My old built-in Microwave stopped working again the other day and once again I called on J&H to help us, and help us they did. This time they had to go deep into the circuit board and found a burned out Capacitor. Cost me 70 bucks parts and labor. Worth every penny! It is a amazing to me in this day and age of "throwaway" circuit boards that someone is still willing to sit down with a Soldering Iron and do this kind of technical repair. I doubt many places would have had the expertise for a repair like this. Could not be happier.

A 5-10 minute repair. Part was covered under warranty. $189 for service call and labor. Thought that was pricey, but if I don't ever have to replace it again, I will be satisfied.

Oscar came in and checked things out and said it was a burned out control board (the fridge is 12 years old). Based on my description, he assumed that was the issue, so he had brought a board with him for our model fridge. It took him about an hour to replace to board and he even showed me on the old board where the problem was. It was a fairly sophisticated board so I knew it wouldn't be cheap.

J & H showed up and took care of the problem - no charge

So I called J&H yesterday and they said it probably WAS the Magnetron and quoted me a price of $175.00 on the spot for the part. I took it in to their shop, got a call 3 hours later with a quote for the new Magnetron ($203.00... what???). So a little higher than they quoted me on the phone, but the labor was only 40 bucks, so I can't really complain. People gotta make a living. The important thing here is that they are going to fix and get it back to us, fast. Probably 4 day turnaround (part will be there in 2-3 days). So that's great. I did not realize how much we use our Microwave until it was gone. So far, I'm very impressed with the service and the price, and will definitely use them again.

Fantastic

unknown

unknown

unknown

unknown

Great service...cleaned out the gunk the dishwasher so the dishes would be cleaner and so forth.
Balanced the spin cycle on the water machine and everything works great.
Positive booking experience, appointment and quality of work experience.
Highly recommend this company.

unknown

unknown

I bought a dishwasher and I bought it in black. And despite that it was the wrong color, they actually changed all the elements to make it white. Well, I think for most things, if they were gonna charge me, I think it would've been $139 which was more than reasonable.

Diagnosed and replaced faulty circulating fan for ice maker.

Rep was very indifferent to my concerns about repair vs. replacing with a new appliance. Very vague and indifferent.

Tech showed up a few minutes early, and listened to my description of the problem. He put down a protective mat to avoid any possible floor damage, looked at door and was immediately able to determine the problem - and it wasn't a broken spring as I had thought.. He pulled the unit out several inches, corrected the problem and reinstalled the unit. He was very courteous and friendly and very knowledgeable about our dishwasher. The price was exactly what I was quoted on the phone when I made the appointment. I will use J and H Microwave and Appliance for any future appliance issues.

Jand H did not solve my problem. After looking at the water and melted ice it was determined that my water was the problem. He suggested I contact a treatment company and, to be fair, they did not recommend any particular person or company or try to sell me anything. After thinking about the situation I contacted another appliance repair company who replaced my ice maker and solved my problem (Ace Appliance).

Prompt accurate service.

Scheduling through the KitchenAid website was extremely easy, and J and H's confirmation was very professional. So, from the start, we were hoping for a good experience. Of course, we were worried it would be expensive -- these things are kind of specialty stil...
Overall, the experience was extremely positive. There was a very minor miscommunication on appointment time, but I'm still giving them all A's because they were so polite.
George, the repair tech, arrived and quickly went to work. We feared that there was a motor gone bad (the error code indicated a motor problem,) so we were expecting it would be a $500+ job. George quickly determined that the root cause was calcium build up (our water is loaded with it) and set about cleaning up both drawers. He then explained how to combat this, and give us two bottles of a special cleanser to use every three months.
Whole visit was less than an hour, and George was very thorough in his explanations. He made it clear that J and H honors follow up within 12month with only a $20 call fee, so it made 100% sense not to replace the motor unnecessarily. He explained that if the motor were to go out, we'd only have to pay the $20 plus part. He was confident that removing the calcium build up should do the trick.
That evening the cleanser runs finished and both drawers were back in action! What a great experience.
We definitely recommend J and H to anyone with KitchenAid. Or, for that matter, any brand J and H covers!

I wanted to specifically write about the manager, Nino. I had problems with my washing machine that weren't getting resolved. When Nino got involved he took care of the problem immediately. He was able to pinpoint the problem and fix it. He is very professional and knowledgable with what he does.

Both jobs were done on separate days. Paid half price on second visit since it was necessary order part to complete the
refrig switch job.Both jobs were done with utmost skill and diligence with a minimal of time. Single worker quite knowledgible
and courteous.

Great. They explained what they were doing, told me how to send a report to my fridge company so that I had more evidence in case it failed in the future. They were prompt, friendly, and knowledgeable.

J and H was recommended by KitchenAide. My oven controls had stopped working, and since my frig also had a condensation drainage problem, I had them fix both. Easy to make the appointment. Chris-the-service-guy came well within the appointment time-frame, and was knowledgeable and professional. ( I had a DIFFERENT company try to fix the frig last year, but the problem came back within a few weeks.) Chris used MUCH better tools ( a steam-thingey to unblock the frozen drainage pipe) than the previous company had, and he also added a $12 small metal item in the freezer that will help to keep the condensation-drainage hole from freezing over again. The oven needs a new control panel, so he is ordering the part, and explained the pricing for coming out to replace that once the part comes in.

Overall a VERY good experience, and I plan to continue using J and H if I have other large appliance problems.

Wonderful service. I would definitely use the again.