About us
Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
Number of Stars | Image of Distribution | Number of Ratings |
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8% |
Filter reviews by service
With the laptop, they checked with me at each step, giving me updates on what they tried to do to fix the problem without full restore. In particular they checked each time about the status of my data backup and if I needed access before they reloaded the operating system. They took the time to answer all my questions.
They also were pretty honest on the time estimate. They started at 7 days but explained steps they would be taking, such as running long scans to detect problems. It ended up at 9 days. I got updates during this time so I knew where we were - wasn't just a black hole.
I'm very happy with the price although I didn't check Angie's List for discounts (recent sign-up - will remember in the future). I bought the 2-year contract, which retails for $280. I got a $29 AARP discount. The package includes 2 years of security software and I was able to choose the package. I use Kaspersky, which costs $60 annually, so essentially $120 of the cost offset that expense for me. The package includes service for 2 years for up to 3 computers so I'm covered if I buy a different computer. Service is flexible - both hands on at Best Buy and online using "access your computer" software. I really like this package and think it's well worth the expense.
I use my computer for my business and need reliable support with quick access. I've had personal computers since 1980 (was a programmer at one point) and have done many restores myself. I considered doing that this time. However I didn't know what else might be wrong and also wanted to avoid full reload if possible. I'm happy I had Geek Squad do the work - I learned how much I could do with my Smartphone and computers at the library!
The service was excellent and very customer-friendly. I got to talk directly to technical people doing the work as well as the desk people. I feel really good that I now have resources to call on that are covered under the contract.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.