Ergeon

"Good day, Bill. We really appreciate that you took the time to share your comments with us regarding all those things that you consider we can improve in order to make our processes and Customer experience much better. Each and every one of them has been communicated to the corresponding areas and we will be working on it. Indeed, during the life cycle of a project, there are many Teams that need to coordinate their activities and efforts to complete the work, and, like in this case, sometimes there is a risk of communication delays that might lead to building and scheduling discrepancies. Luckily, and mostly thanks to customers like yourself keeping close communication with us, we could tackle them as soon as possible and complete all the work to your entire satisfaction in a timely manner. We want to assure you that we will take your feedback very seriously and we hope that, in the near future, there'll be a new chance for us to work together."