Eastman Roofing & Waterproofing Inc
About us
Eastman Roofing & Waterproofing is a family owned and operated company serving roofing needs in the San Jose and Silicon Valley since 1979. We do something completely unique in our industry. We make the process of getting your roof repaired or replaced easy and hassle-free. Our goal is to achieve 100% customer satisfaction by educating the client about problems, products, our people, and pricing. We assess the condition of the roof and discuss the pros and cons of all options with the customer. Our entire team is committed to courteous, timely and honest service and only professional craftsmen will work on your roof. Our pricing is fair and competitive. With more than a 30 years of industry experience, our company holds both a General Contractor’s license and a Roofing license. Because Eastman Roofing & Waterproofing understands the relationship of the roof to the entire building (some roof problems are actually construction issues), we can offer our customers far more quality, consistency, and peace of mind.
Business highlights
Services we offer
Commercial & Residential - Roof Systems, Deck Waterproofing, Maintenance & Replacement, Repairs
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 6% |
I received given a time and date for an estimate by email, along with the estimator's name and phone number. Dave, the estimator, was right on time, extremely friendly and courteous. He examined the roof and determined it could be fixed as a minor patch and repair. He took pictures to show me exactly what was involved. I was very impressed that he didn't try to convince me to replace the whole roof although he said that it would be ready for complete replacement in approximately 2 years. Within 2 days, I received a complete estimate via email after which I scheduled a date and time. They assured me that I did not have to be present at the time of repair, even though it did work out that I could be at the site. I received a confirmation via email within 2 days outlining the whole agreement. Even though they could not get to the repair for a month, that was fine with me. About a month before the scheduled date, I received an email letting me know that a time opened a day earlier which worked out well. Again, they assured me i did not need to be present.
On the day of the appointment, they called to let me know that the repair crew would be there in the afternoon and the crew called later to let me know exactly what time to expect them. They arrived right on time, completed the job, took pictures to show me what they did. They told me I could send the payment in or pay online at the website. They gave me a pay early discount. About a week later, I received a thank you note from the owners.
I can't remember when I have been treated with as much courtesy and respect as i was with everyone I interacted with. I have recommended them to friends and will definitely contact them with roofing needs in the future. Such a pleasure to deal with!!
"Dear [removed member name], Thank you so much for taking the time to post your positive review. We so appreciate it. Customer Service is of the utmost importance to us. We appreciate any customer feedback to help us in improving. Thank you for choosing Eastman Roofing and we look forward to serving you with any roofing needs in the future. Best Regards, Jim & Linda Eastman and the Eastman Team"
"Dear Mr. [member name removed]: Referral's are the backbone of our business and we do appreciate you taking the time to post your kind comments on Angie's list. We strive for 100% customer satisfaction and it is gratifying to know we met that expectation with your roofing needs. Thank you and Best Regards, Linda Eastman Vice-President Eastman Roofing"
"Dear Mr. {removed member name}, Thank you for your comments on Angie's List. It is a pleasure being able to help with your roof repair needs. If ever if we can be of further service to you, please do not hesitate to call. Sincerely, Jim Eastman President Eastman Roofing & Waterproofing"
"Dear Mr. [member name removed], Thank you for taking the time to post your kind comments on Angie's List. It was a pleasure working for you and we thank you for your business. If we can be of any assistance to you in the future, please do not hesitate to call us. Best Regards, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
No issues, except for not seeing a follow-up report.
"[Member name removed], Thank you so much for your Angie's List post and for bringing to our attention to your request. Because we had never run a special of this type with Angie's List, there was a bit of confusion for the inspectors. The inspector that went out to your property had forgotten that because of the discounted price of the special, no report or photos were part of the offer. However, since he did mention this and we did not realize he had promised this, we are more than happy to send a report with photos. (Please check your email ) Your comments have helped us clarity communication for this type of offer in the future . Sincerely, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
"Dear Mr. & Mrs. [member name removed], Thank you for taking the time to post your review. We appreciate your business and the opportunity to serve you. Best Regards, Linda Eastman Vice-President Eastman Roofing"
They came out for a free estimate and quote. They were very good at explaining what needed to be done and showed me photographs of the things they suggested repairing. When the worker came out, he was very cheerful and professional. He got the work done in just a few hours and also showed me photos of the repair work completed. I would definitely hire them again.
In my previous residence, the HOA ended up hiring them to fix a leak. It was the same leak another roofer tried to repair but could not. Eastman was able to fix it and the worker explained to me in detail how he was fixing it and how it will not leak again.
From these two experiences, you can see that they take pride in the work they do and are happy to answer your questions.
"Dear [member name removed], We are so glad that we were able to serve you. Thank you for taking the time to post your review. I will pass on the positive comments to our workers. They are always encouraged by such remarks. Best Regards, Linda Eastman Vice President Eastman Roofing & Waterproofing, Inc."
"Ms. [member name removed], Thank you for taking the time to post your positive review of Eastman Roofing. Problems with rats getting into a roof area is a common problem. We are so glad we were able to service your roofing needs in this area as well. Best Regards, Linda Eastman Vice President Eastman Roofing & Waterproofing, Inc."
"Thank you [member name removed] for you kind words. It was a pleasure working for you. We appreciate your business and the confidence you have placed in us. Sincerely, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
-Next a person from Eastman roofing came over and did the changes. Payment was made after work was complete
-The manager came over again to verify the work was done properly
-Very courteous folks, the price a little high, but service very good
"Thank you so much for your recent post. We appreciate your business. Thank you for giving us the opportunity to serve you. Regards, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
"[Member name removed], Thank you for taking the time to post the positive review. We are glad that we were able to meet your roofing needs at a substantial savings with a roof repair. We appreciate your business. Sincerely, Linda Eastman Vice President Eastman Roofing & Waterproofing, Inc."
"Dear [remove member name], Thank you for your kind comments. We always appreciate your business and the confidence you have placed in us to meet your roofing needs. Sincerely, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
"Dear [Member name removed], Thank you for giving us the opportunity to serve you with your roofing needs. We appreciate your kind comments and your business.It has been a pleasure. Sincerely, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
The tear off crew arrived a couple of days late since their previous job took a bit longer - no big deal really. They did a great job, making sure they didn't leave bits of broken wood, shingles, whatever lying around. They made sure that the job site was clean before they took off for the day. Next came Eastman's roofers. For the next two weeks (or so), a couple of roofers worked on our house full time. Just like the tear-off crew, these guys did a great job and I can't find anything to complain about them. While these guys were doing there thing, the gutter crew arrived and installed our new gutters. Just like the Eastman experience thus far, they did a great job without issue and the whole roof was starting to come together. Finally, the job was complete, and it looked good, even though it took about an extra week to finish - nothing that we were concerned about. Of course, they also managed the permit process, and made sure that went smoothly.
Finally with the job done, we inspected the work that Eastman performed and found an issue. The spacing between our soffitted eaves and the newly installed gutters was large in some spots. In general, as we walked around the house, the two are tightly pressed against each other, but there were two 6' sections where this wasn't the case. In the first section there was a gap of about 1/2" and in the second over an 1". When I brought this to the attention of the foreman, he explained that the issue was with the way the eaves support were constructed in this older home. His explanation made sense, but I expected Eastman to fix this since a) the previous eaves/gutters didn't have this issue and b) we had spoken with Eastman at the start of this job to address problems like this as they come along (which we would gladly pay for of course). At this point the entire job is complete (from their point of view), so they're not keen on doing any work. Kevin came back out and tried to explain to us that this is not a big deal, that it was cosmetic. Our response was that even if it is cosmetic, for $35,000, I expect the roof to be better than what was there previously, and this was not the case for this area. After some too and fro, eventually Jim Eastman came out and spoke to us. He understood what the problem was, and essentially kicked the can down the street to the gutter company they hired out, saying that we should have them fix it. He assured me that the gutter company will be able to close that gap. When the gutter company came out, the foreman chuckled when I explained the situation to him: it's a straight solid run of gutters, the eaves are what's drooping, and he is to fix this? Regardless, he gave it his best shot and was able to close the gap so that we could caulk it. The gutter company could only fix one area not the second since the latter had a much larger gap that would potentially need some fixing up of the eaves, that he said he would just do gratis. At the end of the day, everything was addressed, but no thanks to Eastman Roofing. Rather than manage this situation with their contractor, we had to speak with the gutter contractor and resolve the situation on our own. That would be okay if it weren't that throughout this experience, Eastman Roofing seemed much more keen on closing the books and kicking the can down to the painters (for caulking a 1"+ gap) or gutter people (to straighten a single run of gutters) or even us (we're too picky) than try to see if they can spend the hour or so that the person from the gutter company spent to fix the issue. It is for this reason that I knock their score down a bit.
In short, Eastman Roofing seems to be a highly competent roofer who does a good job at a fair price. For our job, they took longer than they originally estimated, but we didn't really care about it. There were no substantial issues with their work, just the one medium-to-minor one described above where we felt that Eastman Roofing doesn't stand behind their work.
"Thank you [member name removed] for your kind words. It was a pleasure working with you. Regards, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
"Thank you for taking the time to post the positive comments on Angie's List. We appreciate your business. Regards, Linda Eastman Vice-President Eastman Roofing & Waterproofing, Inc."
Licensing
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