Eastman Roofing & Waterproofing Inc

Excellent. From estimation to execution, the team was impeccable. The recommendations were appropriate and accurate. The backdrop: all other roofers stated I needed a new roof. My roof is only 3 years old!! I called Eastman for a new roof; Eastman estimator recommended I repair instead. He looked at the roof and nailed the repairs; he estimated the roof had another 10-12 years life left!! So - a new roof at $27,000 versus Eastman's approximately $800 !!!

It went great! I think this company may have been recommended by one of your recommendations which was more geared to total roof replacement but do not remember which company it was. Anyway, we were very grateful for the recommendation.

Wanted a roof inspection before the rains came. They did it for free! Will definitely use them when I do need a new roof!!! The best!!!

They came to assess punctually. They called to schedule an earlier date than originally planned (yippee). They came when they said they would, did the work, then sent me photos as well as the invoice. SInce we have had only a couple of short rain events in the few weeks since they were here, I can't yet fully assess the success of the repair (ask me again in April). But after being turned down or not getting my calls returned by several other possible resources for the one small leak I had, I am extremely pleased with the professionalism and ease of dealing with Eastman. They also offered a 10% discount for payment within 5 days.

I called Eastman early August and talked to Cheryl who said she would get back to me regarding the next available time for an estimate. I received given a time and date for an estimate by email, along with the estimator's name and phone number. Dave, the estimator, was right on time, extremely friendly and courteous. He examined the roof and determined it could be fixed as a minor patch and repair. He took pictures to show me exactly what was involved. I was very impressed that he didn't try to convince me to replace the whole roof although he said that it would be ready for complete replacement in approximately 2 years. Within 2 days, I received a complete estimate via email after which I scheduled a date and time. They assured me that I did not have to be present at the time of repair, even though it did work out that I could be at the site. I received a confirmation via email within 2 days outlining the whole agreement. Even though they could not get to the repair for a month, that was fine with me. About a month before the scheduled date, I received an email letting me know that a time opened a day earlier which worked out well. Again, they assured me i did not need to be present. On the day of the appointment, they called to let me know that the repair crew would be there in the afternoon and the crew called later to let me know exactly what time to expect them. They arrived right on time, completed the job, took pictures to show me what they did. They told me I could send the payment in or pay online at the website. They gave me a pay early discount. About a week later, I received a thank you note from the owners. I can't remember when I have been treated with as much courtesy and respect as i was with everyone I interacted with. I have recommended them to friends and will definitely contact them with roofing needs in the future. Such a pleasure to deal with!!

It went fine, but for $120 not much happened in terms of maintenance. My roof is in very good condition just few minor items called out on a prior roof inspection. Technician applied seal around few items, and then gave me estimate to do the remaining items. Their estimate was very costly but appeared to be good quality. I did not use them for the additional work items.

I used to be the secretary/treasurer of a homeowner's association, and I was responsible for contracting repairs. We always hired Eastman to inspect and repair the roofs. Once they make a fix, it never needs follow-up work. They always show up on time and clean up well afterwards. The office is very well run -- it is very easy to make appointments. They are also very accomodating to show up on short notice to fix urgent problems.

It went well. They kept me informed. Followed up and completed the job as indicated

Roof was in good shape with only a few place that needed some gluing down. Inspector took some before and after photos and said they would send a report later. I never got a report. No issues, except for not seeing a follow-up report.

They came out for a free estimate and quote. They were very good at explaining what needed to be done and showed me photographs of the things they suggested repairing. When the worker came out, he was very cheerful and professional. He got the work done in just a few hours and also showed me photos of the repair work completed. I would definitely hire them again. In my previous residence, the HOA ended up hiring them to fix a leak. It was the same leak another roofer tried to repair but could not. Eastman was able to fix it and the worker explained to me in detail how he was fixing it and how it will not leak again. From these two experiences, you can see that they take pride in the work they do and are happy to answer your questions.