DunRite Heating & Air Inc

Mike is amazing, he is so well prepared and polite. He made a clear and reliable diagnosis and offered the best option to fix my issue. You can tell that he is not selling you but just providing you the best options. Thanks Mike!

Disabled Sr. .Citizen purchached AC maintenance after 6 month ignored & work never done |I called them & made an appointment; they didn't show up; they never called back; I've been ill or injured several times since then & couldn't cope with trying to reach them again. | |in the meantime; I've had a couple of falls up here on the hill & with instant heat supposedly arriving Sat & Sunday, I STILL REALLY NEED THE SERVICE I PAID FOR. |I will be at home until 10 a.m. this morning: 650/ 851-2745 | |i have physical therapy in Palo Alto from 11 a.m. to 12:30 p.m.

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Went ok. I won't use DunRite again, as I can't trust them to pay attention to the details. Of 3 bids, they were cheapest and they seemed honest and knowledgeable. all seemed to go well but, it wasn't until 9 months later, that "cracks" started to show. Compressors (both units) started leaking oil/coolant. I called and emailed DunRite 6 or more times and never could get a return call from them. Finally I called another Service technician. He came out and found that some caps on both units had not been properly tightened. He also pointed out some improper gas connection and wiring, and a few details the installer (DunRite) could have taken 10 mins to do better. Overall, DunRite did "ok" but, you have to watch them closely. During the house review, before the install, I noticed they were taking no notes about house sizes, number of existing vents, etc and consequently, they almost installed the wrong size compressor in one house. I actually caught it and pointed it out to them. They were very punctual, before and during installation. They were also clean and professional. Installed Payne units, which seem to be working fine.

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When the A/C and the furnace for my 38-yr old unit at my
rental condo in Campbell, stopped working, I called a serviceman who found
cracks in the combustion chamber of the heater. He condemned the heater and
shutoff the gas. He also found the A/C unit still operational after he changed
the thermostat. He said he would provide me with a proposal for replacing the
heater and also one for replacing both the heater and the air conditioner at
the same time. The proposal for replacing the heater came after 10 days, but
the one I was really interested in (replacing both units) never came. I
followed up with the company twice by email and have had no response yet. So I
contacted another A+ rated company on Angie?s List: DunRite Heating and Air
Inc.
Michael Wood, owner of DunRite, came over the next morning to
examine the installation. He was very knowledgeable, articulate and explained
the details in an easy-to-understand manner. He suggested replacing the air-intake
grille so the filter could be replaced easily from inside the house without
having to go to the furnace. He quoted a firm, very reasonable price free of
contingencies.
 The installers, James and Clay, came on time and completed
the job the same day. They were polite, orderly and efficient.
I am very pleased with DunRite and intend to use their
services for my other properties and highly recommend it to others in need of
heating/air conditioning services.
 

The results were a quick success, considering he had reviewed the schematics / diagram of my electric heater prior and made sure all the wires were in the correct spot, some had to be fixed, so the 2nd time when he came on New Years Day he knew exactly what to do to fix it 100%.  We had to wait for him to get the part from the mfg. of my heater first, but that was understandable.  It all went relatively quickly considering it was the holidays.

Twas two nights before Christmas, and all through the house,
the heat was not working, to h*** with the mouse.  Okay, enough stupid poetry.  I called 5 furnace repair companies from my
research on Yelp and Angie?s List two days before Christmas.  Only one, DunRite, even answered the
phone.  Mike came right over that day and
quickly diagnosed that our 10 year old Trane furnace had a bad control card.  While at our place, he was able to find the
replacement card in Benecia after a few phone calls and with more than a little
luck, they had a truck coming down the next morning and could bring it with
them.  Jesse installed the card on
Christmas Eve afternoon and we were back in business.  Huge kudos to Mike and Jesse and the whole
DunRite organization for a job well done. 
We were very pleased.  (By the
way, we learned that Trane furnaces are very very difficult to get parts for,
at least on the West Coast, and very few parts are interchangeable.  On the other hand, Carrier Furnace Co. parts
are very interchangeable between models and the parts distribution center is in
San Jose.  Keep that it mind if you are
buying a new furnace!)

My furnace stopped working around 4 PM on Tuesday afternoon....temperature very cold in the house.  Very cold overnight and woke up to 35 degrees outside.  Called DunRite early morning on Wednesday hoping to get service same day but it's New Years Eve.  Happily, Mike called me back and said he would get here today.  He arrived shortly after noon time and fixed the heating problem and replaced my thermostat with a programmable one.  Great service, knew exactly what he was doing and was very pleasant to speak with.  Had all completed and was on to his next appointment within 1/2 hour.  I will definitely use him for all my future heating and air-conditioning needs and will happily refer him to my friends and neighbors!  Thanks so much for such quick and efficient service, Mike!

Great. He went above and beyond to get my furnace fixed on Christmas Eve. My furnace is so old he didn't have a part for it on his truck, but he called around, found an open store on Christmas Eve and went, got the part and fixed the thing. Start to finish less than 3 hours.

Once again, my Lennox furnace would not come on.  This has been an ongoing issue for many years.  I was very "turned off" by furnace repair companies from past experiences.  My initial thought was "here we go again"!  I called a few companies that said that they had "24 hour service" only to be told that they could come out in 3 - 4 days.  They also had that "call center" feeling.  Then I called DunRite.  It was a Sunday morning, and I thought why not give them a call. They do also advertise service all weekend, but I have to admit, I wasn't very hopeful!  Within 10 minutes of my initial call the Owner, Mike, called me to ask what the issue was.  I told him and he said that he would have his technician there by noon that same day.  Jesse arrived on time and was very pleasant and courteous.  He got the unit working within 20 minutes. While he could not find an issue with it, just had to open it up,  I am just grateful for the furnace working.  While I'm not convinced it won't  happen again (because of the past issues, nothing to do with DunRite), I am very pleased that I called DunRite, and if it does happen again they will be my first call.  I also plan to begin to use them for maintenance of my Furnace and AC units.

He came,did his job and left. He did a good job

Provided very good flat rate, arrived promptly and quickly replaced the unit.  They encountered some unforeseen problems with the flue, but fixed it without any extra charge.  A few weeks later, the furnace developed a problem due to a manufacturer defect.  DunRite's owner, Mike,  came out himself came out the same day, ordered the replacement part and was able to fix it without any hassle or charge.  From dealing with Mike, he takes customer service and satisfaction very seriously, would definitely use them again.

I am so satisfied with the work Mike preformed. Additionally, his knowledge of my air conditioning unit was top notch. For the part and amount of time required to fix it, I'm satisfied.

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I called and explained the issue and the owner (I think) said that there was definitely a problem, but was busy right then and would call me back shortly.  After three hours, I called back and explained that I had called earlier.  His reply was basically, "Well if you say so" and not very friendly.  I launched into the problem description then and he said "Now I remember you".  No apology for never calling back.  He said that he would have someone out at 4:00.  The technician called an said he was delayed and got there about 5:00.  The technician checked and said that there was no longer a clog in the pipe.  He was checking the outside compressor and found that a valve had been installed backwards.  He told me that we should shut down the air conditioner immediately and not use it and that they would call back the next morning with an estimate.  We researched it on the internet and found that yes the valve was installed backwards, but while it wasn't optimal it was not dangerous.  DunRite never called back with the estimate.

I thoroughly recommend DunRite Heating & Air Inc we found them to be a punctual, reputable and honest company. Owner Mike Wood and crew arrived on time and performed the recommended service with a fair price. I would use DunRite again for any future HVAC needs we may encounter.

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Wonderful service and response time. Excellent and professional installation of a new heat pump system. Highly recommended.

They did an excellent job. The guy that came out is straight forward and honest which I appreciate.

Mike Wood, the owner, was very knowledgeable, pleasant and straight forward. The two technicians, Jesse and Josh, .were very professional and did a great job. We will definitely call this company to instal our air conditioning this spring. We were very pleased with the work and the entire experience.

My 15 year old central air conditioning unit was not producing cool air as designed.  I noticed the air cooled condensing unit was inoperable.  The unit had shut down and would not come back on line.  With the forecast of 100 degree weather coming by the end of the week, we were anxious to have the unit fixed.
I called several air conditioning service companies and they either did not return my calls or scheduled me several days or a week away for a service visit.  I called DunRite Heating and Air Inc. and they scheduled a visit for that same day.  I spoke to Mike, owner, and he scheduled me within a one hour time frame.
Mike arrived on schedule and within a minute diagnosed the problem.  He discovered that someone had not installed the brass valve cap which would have prevented the refrigerant from leaking.  (The refrigerant was almost entirely dissipated.)  To try to save me money, Mike called different parts suppliers attempting to locate this brass cap but was told the brass cap was available only as a unit. He purchased the unit and fitted the cap on the valve.  He recharged the system with refrigerant and had me turn the thermostat to the desired temperature.  The unit cooled the house down immediately--what a relief!
In the past, I have had other companies service my unit and not a single technician discovered that a crucial part was missing.  Mike is a person that you can count on to make a correct diagnosis of the problem and repair it in a timely, professional manner. I plan to use DunRite for any future heating/ac problems and highly recommend DunRite to others.   Kudos to DunRite Heating and Air Inc. and to Mike for a job well done.

ESTIMATE:
After I contacted Dunrite, I arranged a time for Mike to come the following day for the estimate.  Mike was prompt and thorough.  I told Mike I had one more HVAC company I wanted to get an estimate from and that I would contact him within a week with my decision.  Of the three HVAC companies I contacted, Mike ended up providing the best price, so we set up a time the following week for the installation.
INSTALLATION:
Mike's crew came on time.  However, the day began inauspiciously, as they brought the wrong AC unit.  I joked with them that I would be happy if they installed that one (as it was the more expensive model).  Anyway, they had to pack that unit back into the truck and go back to the warehouse to fetch the proper model.  This added probably about 1.5 hours to the elapsed installation time.
Other than that, everything else went very smoothly.  I asked one of the crew members if they could inspect my existing ductwork to ensure that the previous HVAC company that came out during my house remodel did a good job or not.  He obliged, and happily, he declared the existing ductwork was done properly.  (This could have been an opportunity for dishonest companies to declare the existing ductwork was insufficient and make some extra money, so I appreciated the crew member's assessment.)  They finished the job in little over half a day.
FINISHED PRODUCT:
The AC works great.  Parts of the house doesn't cool as well, but it is a function of where the AC unit (and heater) is installed, which can't be helped without a lot of money to move the existing heater (and all this was explained to me up front).  I generally don't use AC that much, so I don't expect it to have any maintenance issues for quite some time.  If/when that time comes, I won't hesitate to go back to Dunrite for servicing.

After wasting my time with another company in terms of getting an estimate for replacement of my air conditioner, I called several places to get a ball park idea of what it was going to cost me.  Yeah the estimates might be free but my time isnt, so I wanted to speak with some folks before I had them come out and we both potentially waste our time.  Mike  understood my situation and was glad to give me an idea (Wrigley Field or Yankee Park).  After asking me a series of questions he told me what he thought would be the higest cost without looking at the house and the existing system.  It was clear he was interested in the business and offered to come by my place later in the day if I chose and after I had gotten other estimates, he'd check back with me after the job he was doing. 
Sure enough he did call me later in the day and  I had him come by.  He was courteous and professional and gave me a final quote right there.  I had one other vendor that was to call me back so I told him I'd give him a call in the next week and we left it there. 
I did end up calling him back and mentioned that not only did I want him to do the air unit, but I also had been trying to find someone to help me fix the air flow in the house.  Tons of air would come out vents for the livingroom and kitchen but little in the bedrooms.  He understood that I wanted to get a total cost estimate before I could commit and so he sent Jesse and Josh my way. 
They were great, they called me first to find out if the time was convenient, and got to my house when they said they would.  They figured out what happen when the furnace was first installed and after consulting with Mike, determined that to fix the problem would  be about $600.  We scheduled the work for the following week and they again arrived on time and did a great job.  They cleaned up after themselves and there were no surprises during the installation or fixing the air flow issue.  I'd recommend them and will make sure they keep my current units (furnace and air) in good order.