Cuevas Lumber & Fence

They installed about 160 feet of redwood privacy fence with three gates and an additional gated enclosure for a heat pump. For the wood fence itself they did excellent work. Quality material and accommodated some unusual features which meant the entire job was done by one contractor. The owner suggested and installed special gate latches that allow entry with a code on a keypad, which actually got them the job. Their failing was the crew doing the work did not understand how that special gate latch worked, and how to construct a gate to properly use it. I am handy with tools so I was able to spend a day to modify and add to their work to make the latch work. Not everyone is in a position to do that. They over-promised in that crew doing the actual installation needed more guidance for a completely successful installation. So if you have a standard fence and gates with standard Home Depot style hardware, I would recommend them. But if you need something unusual they really are not able to handle it and you need to plan to get that skill set elsewhere.

Spoke with them and scheduled a time for them to come out to measure and provide a quote. They never showed up, nor did they contact us to reschedule. If this is how responsive they are when courting new clients I don't want to know what it's like later.

The last wind storm exposed poor workmanship and Cuevas has been unresponsive to requests for warranty service for over 2-weeks now. My 3-year old gate practically blew apart on January 18th, 2021. I found that they had used a single, small gauge nail on the main frame members for both of my gates (see image). Neither of them will close properly and nails are backing out in several places. I should have known after the multiple callbacks to complete the job and damage that was done to sprinkler lines during the post installation.

Cuevas Lumber replaced a shared fence on our property almost 9 years ago. Since the job was arranged by the neighbor, I wasn't there to look at details. I thought our gate was installed a bit tight, but it worked, so I left it alone. Over they years things were shifting and this year it got to the point that the gate was almost jammed. It took a bit of effort to find the contact info to the contractor who did the job, and two days after I called them Fidel came over and fixed the gate, cheerfully, perfectly, and under a goodwill warranty - 9 years after the fact. How is that for customer care? How the company stands by its services is probably the best measure of its true quality. It is getting rarer by the day to find people who still care. When you do find them, keep them in your contact list. This guys is a keeper.

Great, fast and good work

The company rep came out as agreed and provided an estimate which was very good service. However due to neighbor considerations I have not been able to follow through. the price, the information and input that the rep provided was all good.

Never called or responded

No contact If you want the job, call me to set up a time to look at it; then get me a quote. . I'm at 375 Poplar in Half Moon Bay. Tom Clifford. 650-726-3157

Things went fairly well. The is one unexplained black smudge left of one of the panels. There was some confusion of payment by one of the other neighbors. Otherwise the work was OK.

Never happened. Repaired by neighbor

These guys are the absolute best! Not only are they incredibly nice, but the thoughtful way in which they approach the job to ensure they are providing the best outcome and service is a hard thing to find these days. They are efficient and their work is beautiful. We could not be happier with our new fence and would recommend them to anyone.

Workers arrived on time and completed main fence including removal of old materials on first day. Returned next morning to complete both gates. Two worker did great job and cleaned up area. My neighbor and I are very happy with new fence.

Great work. Fast. All in one day. Very happy.

Replaced 81 feet of fence and replaced gate with a craftsman's gate. Very professinal and job scheduled very quickly. Cuevas Lumber and Fence did a great job. Looks beautiful. Would highly recommend.

Quick response and professional work performance.

Fast, reliable, and the fence loos great. Very easy to work with.

Cuevas easily handled a very difficult and tricky replacement. They had done difficult work like this before, which was a relief, as another company flatly refused to do it at all because of the difficulty.

The estimator Marvin Meneses is very knowledgeable and competent. The crew was prompt, skilled and did a good job. They cleaned up all the old boards and left a nice new fence. Their office manager, Christian was very helpful in arranging the scheduling as I had to coordinate three different homeowners for the three different sections. I would use this company again.

Great. Our fence is now solid and beautiful.

Not at all!

Smooth transaction!

Cuevas successfully installed a backyard deck for us three years ago. Used them again recently to install a fence and electric gate, as we were pretty happy with the deck installation. I wish would have checked the recent reviews before doing so. The project was scheduled and started in April, with a two-week end date. It was not finished until August. Issues with Cuevas: * The overall quality of their work is poor as they use inferior materials, including split wood panels - which we had to ask them to replace * Continuously left the job site a mess - nails and screws all over the driveway and beverage bottles from crew and displaced dirt thrown everywhere * Workers consistently left the job without informing us of what was done, what needed to be done and when they would return * It's nearly impossible to get them back to complete the job, as they rarely return phone calls or emails * They did not size the gate doors properly and had to ask them to adjust the doors to make them look presentable. We are still left with a small gap between the doors and area between bottom of doors and driveway * Did not provide me with a warranty for the electric door mechanism and had to ask them to do so * Fidel does not monitor his staff's work and seems to not care about their output * Their employees do not speak English so it was difficult to communicate issues to them, as Fidel was absent each time they conducted work on the fence and gate * When we asked Marvin (the quote guy) for a discount (due to the delays, fixing the fence and gate installation numerous times and replacing shoddy materials), he argued with us and would not admit to the various issues Overall, I was quite surprised about Cuevas's performance, or lack thereof. What upset me more was how diligent they were about getting their payment. Wish they had used that same dedication when doing the work on my fence and electric gate project. After this experience, I decided to post on Yelp where I saw the most recent reviews. Michael M, Greg G and Renee E's reviews speak to the similar experience. Cuevas may offer a lower quote, but quality and installation is also at that level.

See the statement above

The person answering the phone was mumbling and I couldn't initially understand him. I tried to tell him about the work needed and felt like I was waking him up at 3:30 in the afternoon and interrupting his nap. I tried several times to explain myself and I finally gave up and and said 'have a nice day'. He didn't seem to care that he might be losing business for a very simple project. Too bad for him I guess.

The fence is up. No one on the job spoke english, so when there were errors made, or when we had concerns there was no one we could talk to. My husband could never get anyone at the office when he called, however, the 3 times I called someone did pick up the phone. The communication between on-site, the office and us was very problematic. We contracted for the back fence and the gate, but when I called to confirm, the gate and the fence top we contracted for wasn't made aware to the contractor, but it was cleared up with my "checking in" phone call. When the workers came they only dealt with the back neighbors even though we were the ones who initially contracted with them and we referred them to the neighbors. It took longer that we thought. There was really no demo because the fence had already been almost completely removed, but they worked on the neighbors side fence before they completed the back fence, which means our yard was further subjected to the neighbors unleashed, un-monitored pit bull. There were problems with he stability of the fence initially, and the replaced fence was missing a post that had originally supported the side fence. We cancelled having the gate replaced, and my frustrated husband eventually said he wouldn't cut the check until the contractor came to check the work and address his concerns. In the end they found a way to connect the side fence to the replaced back fence (but without a post), they poured more cement to strengthen the posts, except they missed one, so my husband bought cement and poured it in the hole behind the post. They were highly rated on AL and I have to say that I am usually not disappointed when I use the list, but this was a let down. And perhaps the good service that others have experienced was based on socio-economic factors that I do not possess.