Approved Pro
Cools Custom Remodeling By Jay Inc
Kitchen and Bath Remodeling, General Remodeling, Ceramic Tile Service,
About us
Cools Custom Remodeling By Jay Inc is a full service home remodeling company with over 42 years of experience. We specialize in kitchen and bath remodeling, natural stone, glass tiles, and solid surface countertops. Professional, quality work at affordable prices is the cornerstone of our business. The customer is always our top priority and for 42 years our team has worked hard to deliver positive experiences that our customers can look back on with complete satisfaction. In this business, you survive or fail based on your reputation and referrals. We're happy and fortunate to have worked with so many great customers over the years who regularly vouch for our superior levels of both craftsmanship and service.
Business highlights
Se habla espanol
Family owned & operated
Emergency services offered
43 years of experience
Services we offer
Complete Residential Remodeling Custom Kitchen Design and Remodeling Custom Bathroom Design and Remodeling Custom Flooring: Tile, Hardwood, Vinyl, and Carpet Specialized Tiling: Ceramic, Mosaic, and Natural Stone Custom Windows and Doors Exterior Decks and Hardscape Plumbing, Electrical, and Water Damage
Services we don't offer
We pride ourselves on accommodating all customer needs; however there may be certain small projects that are better suited for a specialist. Please call us with any questions and we will happily take the time to evaluate your unique circumstance.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Check
- Zelle
- Venmo
- CreditCard
Our recent projects
- 29
Assorted photos uploaded by Cools Custom Remodeling By Jay Inc
Reviews
4.962 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 0% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 62 reviews
Bendik K.
Aug 2024
Ceramic Tile Service
This was an outside deck with cover, so I was concerned about hiring a professional who had experience with this. Among the four I talked to, Jay was the clear winner and got the job. He delivered with an expert tile job. He also introduced me to Denise at the San Jose Tile Shop for selection of tile, pattern and colors.
Response from Cools Custom Remodeling By Jay Inc
"We appreciate the opportunity you provided us and taking your time to review us is very nice. Thank You for your business. I will pass this on to all staff. Thank You [Member Name Removed]"
Stephen C.
Apr 2021
Kitchen and Bath Remodeling, Ceramic Tile Service
It went great. Cools Custom communicated a lot with me and got the job done in a timely manner, while interacting well with my tenants. I will hire them again!
Response from Cools Custom Remodeling By Jay Inc
"Hi [Member Name Removed], So very nice that you take a moment to shout out about Cools Custom. We appreciate you very much as well. Thank you!"
Diane A.
Nov 2020
Bathtub Restoration
Everything went well. Cools Custom was very responsive to my questions and requests. I definitely would hire again.
Martin K.
Feb 2019
Flooring Sales and Installation
New tile looks great - requested grout and caulking repairs blend well with existing grout. Very clean in all cases.
Response from Cools Custom Remodeling By Jay Inc
"Thank you Mr [Member Name Removed], We appreciate your feed back very much."
Roger S.
Jan 2019
Kitchen and Bath Remodeling, Ceramic Tile Service + 1 more
The bathroom, in my rental house, had severe water damage around the bath tub surround. Handymen said the job was "too big". So based on Angie's List reviews, I asked Cools Custom Remodeling to come and evaluate. They looked at the job, bid on it AND started demolition January 10. They had a no-show one day due to the heavy rains. But they still completed the demolition, retile & grout, along with painting the guest bathroom all by January 17. Unfortunately once the drywall was down, they found considerable water damage to studs and black paper. Jay offered a few alternatives, explaining each providing pros & cons, allowing me to choose how I wanted to proceed. This extra work added $800 but at least structure, of the house, is sound again. Jay (father) and Jason (son) were in constant communications, via phone, text & email, with me and the tenant throughout the project. They showed up, as they said they would and finished on schedule. They cleaned up after themselves. The bathroom looks like new. The tenant is extremely happy. The $4,900 price seemed very good considerable the speed and quality of the work. I'd use Cools Custom Remodeling again without hesitation and have recommended them to friends. Thanks Jay, Jason, Noe & Doug!
Response from Cools Custom Remodeling By Jay Inc
"[Member Name Removed], Thank you for taking your personal time to send out such nice comments about your experience with Cools Custom and our staff. We appreciate each and every customer who provides us the opportunity to be successful. I will pass this on to all involved persons."
Ali V.
Dec 2018
Kitchen and Bath Remodeling, General Remodeling + 9 more
If you’re a homeowner and have ever worked with a contractor, then you know how rare it is to find a company whose service meets or exceeds your expectations. To that end, I highly recommend Cools Custom, a contractor we’ve been working with to remodel our 2 bathrooms. The owner is Jay Cool, and here is what made our experience with him and his company so great… 1) The vanity counter top we had selected didn’t quite match the color of the top that was delivered. Jay stepped in and worked as our champion with all the vendors to ensure the issue was resolved to our satisfaction. He always insist everything be done to our satisfaction. 2) His talented crew is personable, professional, and courteous (plumber, tile person, framers, project manager, etc.). 3) They are the only contractors I have ever worked with who are actually responsive on email and text messages. 4) They really have our best interests in mind; always setting our expectations, and offering things to fix and address that we never considered. 5) They were very flexible and accommodating, happy to help us as we occasionally added extra requests and work to the project. 6) They took great care of our home as they worked, and we were completely comfortable having them in our home. We enjoyed working with them and appreciated the quality of their work so much that we will continue to work with hem on projects for the exterior of our home as well (roof, siding, stone-work, etc.).
Response from Cools Custom Remodeling By Jay Inc
"Hi [Member Name Removed], Thank you soo much for your business and continued support. We appreciate the review and your referrals very much. Hope you have a very Happy new year!"
Janet G.
Nov 2018
Kitchen and Bath Remodeling, Ceramic Tile Service + 7 more
We came home from vacation last April and noticed some dark spots on the hardwood floor in our master bedroom…near the wall shared with the master shower…not good. After some initial exploration, we found that a malfunctioning shower valve had been leaking into the wall cavity for about 5 ½ years – lots of mold, rotted studs, subfloor issues, a shower that needed to be completely replaced, along with hardwood flooring in the bedroom. You would think that it would be relatively easy to find a contractor to do this work, but it’s not. Many of the people we contacted just said, “no, we don’t do water damage.” Others thought that the job was too small. Others would do it, but wouldn’t give a firm quote and wanted to charge an outrageous “exploration” fee. Enter Cools Custom Remodeling. From the start, they worked to get our business and treated it as a partnership. Yes, they admitted it was a smaller job for them, but they never made us feel that it was any less important. We had an open line of communication and we always knew where things stood. We had a lot of stops, starts, and delays on the job as we were trying to match specific tile (some of it custom-made) and flooring (and did I mention that we’re sort of super-picky?). They hung in there. If we weren’t 100% satisfied with something, they came back and worked on it until we were. We moved back into our master suite last weekend and the whole thing looks beautiful – just like the disaster never happened. Cools Custom gave us all you can ask for in a contractor: fair prices, good communication, quality workmanship, and willingness to meet expectations. I would recommend them for any job, large or small.
Response from Cools Custom Remodeling By Jay Inc
"[Member Name Removed], I'm sorry about the delay in responding to thank you very much for taking the time to send out a review for Cools Custom. We appreciate your business very much. I hope you are enjoying the space... Happy holidays!"
Chip B.
Aug 2018
Kitchen and Bath Remodeling, Contractor Service
Great work. Admin staff and owner great to deal with. Install team could not have been nicer, and the work was very high quality.
Response from Cools Custom Remodeling By Jay Inc
"Thank you [Member Name Removed]. It was a pleasure serving you!"
Rajeev T.
Jun 2018
Kitchen and Bath Remodeling
After advertising that they provide free estimates on Angie's website, they returned our call and asked us to pay them 250 dollars for initial consultation and estimates. They are using Angie's list website for false advertising and defrauding clients. For this reason alone , I will never give my business to such a dishonest company. Companies who charge for estimates, clearly state NO for free estimates .
Response from Cools Custom Remodeling By Jay Inc
"The optional $250.00 "Design & Consultation fee" was offered as a fully transferrable fee (full credit to contract) to help better define the project for a more accurate proposal. Free estimates are available to all customers. I'm sorry you took issue with or mis understood the suggestion offered. We always appreciate the opportunity our customers provide."
Dennis T.
Jun 2018
Kitchen and Bath Remodeling
First time homebuyer, needed advice on how to proceed with applying to HOA and installing for vented hood. All other place would not even answer my questions and requests. Phil at Cools Custom Remodeling gave me a call and gave me very sound advices on how to proceed, what info would I need to submit, and is very patient and nice. Submitted application and will see if it is approved. Thanks!
Response from Cools Custom Remodeling By Jay Inc
"Hi [Member Name Removed], Glad i was able to guide you in the right direction. If you get approval, i will serve you quickly and for a reasonable price. No job is too small to make an acquaintance. Thanks for taking your time to write a review."
Barbara H.
Mar 2018
Kitchen and Bath Remodeling
Working with cools custom was seamless. They were very professional and knowlegable through the entire process. They assisted me with remodeling projects on my 60”s home in Los Altos. Their staff was clean, polite and on time for the most part. I can remember only one day they were running late and they called in advanced to let me know, unheard of from the contractors I've dealt with before. They assisted me in selecting materials for the project making a difficult situation effortless, this was the best experience I’ve had with a contractor, I recommend them highly and will use them again for future projects.
Response from Cools Custom Remodeling By Jay Inc
"Thank You [Member Name Removed]... We really appreciate the feedback. Enjoy your new environment..."
Rick A.
Mar 2018
Kitchen and Bath Remodeling, Ceramic Tile Service + 3 more
Cool's Custom was the only company I called willing to even talk about working within our very tight timeframe before the Thanksgiving holiday. While the work wasn't complete in our (frankly very challenging) timeframe, they made sure we had a working bathroom in time and it worked out. Jason from Cool's custom was extremely nice, frankly a pleasure to be around, all of the subcontractors were great, and the bathroom came out absolutely beautiful. We paid a little more than we wanted to, but accepted that much due to the timeframe. Bathroom was finished much longer than we had intended, but we are extremely happy with the work and working with Cool's custom was a pleasure. Paying a bit more is likely worth it.
Response from Cools Custom Remodeling By Jay Inc
"Thank you very much for taking the time to share a review. We appreciate your feed back and i will definitely reward the team."
Clifford T.
Mar 2018
General Remodeling
Very good.
Sandra M.
Mar 2018
Kitchen and Bath Remodeling, General Remodeling + 2 more
It went well.
Response from Cools Custom Remodeling By Jay Inc
"Always a pleasure [Member Name Removed], Glad you are happy!!!! We appreciate you."
Betty Y.
Feb 2018
General Remodeling, Plumbing + 1 more
We continue to be amazed at how efficient Cools Custom Remodeling operates as a builder/ remodeler, even after a year since our fantastic rental remodel with Cools Custom, their level of service and responsiveness is stellar. Even with issues not related to our remodel they have turned into our “go-to” solution to any and everything related to home repair and maintenance. Even our tenants have been totally impressed with Cool Customs proactive coordination of time schedules and property access to minimize the impact on our tenants and their lives. We feel very fortunate to have discovered Cools Custom Remodeling for our original remodel which turned out perfectly, now years later, continues to be the nicest property on the block, largely due to Cools Customs fine craftsmanship in construction and design. We now confidently know there is always a solution to any and all issues that arise with our rental properties thanks to Cools Custom Remodeling and their team of professional. Thoroughly satisfied customer Ray&Betty Y.
Response from Cools Custom Remodeling By Jay Inc
"Many Thanks to you for all the repeat business and referrals. So great to develop long term relationships."
Betty Y.
Jan 2018
Kitchen and Bath Remodeling, Plumbing
great! - good job!
Response from Cools Custom Remodeling By Jay Inc
"Thank you very much for taking time out of your busy schedule to tell a member about your experience. We really appreciate it."
Cody M.
Jan 2018
Doors
Never responded to my messages
Response from Cools Custom Remodeling By Jay Inc
"Hi [Member Name Removed], Cools Custom had an email address change during this period of time. There was a delay with Angies list updating the message center with the new address. For that reason, we simply never received the notification. Our company profile does provide a phone number, however we have no record of you reaching out to us by phone. We appreciate all our leads we get and respond within 24 hrs. ( Usually within 1 hr.) The F review has a negative affect on our business. We do take this seriously and would hope you would withdraw or update your review. You can contact our Angies list business rep to verify this IP issue. I apologize that this happened to us. We would have been happy to serve you."
Alfred G.
Dec 2017
Flooring Sales and Installation
I left three messages, talked to somebody about the job. The person did not call back or stop by as committed.
Response from Cools Custom Remodeling By Jay Inc
"Hi [Member Name Removed], Although we never set an appointment, we did wish to help you with the repair. Unfortunately the Holiday crunch caused a delay in our response time to you. For this we apologize profusely. We try to serve all our customers no matter the size of the project. In this case we should have informed you that we could not serve you in a timely manner. Should you still require the service, we would be happy to serve you after the holiday. Again, i apologize for the delay."
Kenny P.
Aug 2017
Kitchen and Bath Remodeling, General Remodeling + 14 more
Looking back now, a year from the start of the project, I rate the process a moderate success, and the product a great success. I can only point to minor issues on the house that didn’t turn out as expected, and a few (minor) things I would have done differently had I known then what I know now, but for the vast majority everything was great—as promised or better. The basic project was completed close to budget, with one minor unforeseen addition (floor underneath carpeting needed replacement in one spot). The project took longer than quoted with delays on several fronts; some my fault, not so with others. Appliances were ordered, but delivery for some was delayed (wine cooler did not fit the space it was intended for and had to be replaced); second order of floor tiles was (twice) delayed/discontinued/eventually completed; bathroom sink took a long time to receive, delaying completion of that part of the project; ordering closet doors was an ordeal. Final 10% of the project seemed to take forever. Never having remodeled…anything…before, and occasionally not knowing what questions to ask/answers to give, nor understanding the flow/organization of the project delayed some of my decisions/purchases; one of my frustrations was not having a detailed timeline or an expected order of completion for more than one or two steps at a time. The subcontractors all did outstanding work, no issues with workmanship. Some miscommunication of where and how and what, with questions not specified in the plans or proposal, but everything was eventually rectified. Phil T was outstanding, easy to work with, enthusiastic, extremely responsive, experienced, fair and direct. He even dropped by unannounced one Saturday, just to check on progress, and ended up spending an hour discussing options for the remainder of the project. He knows what he’s doing, or finds out quickly and responds. Jason is one of the nicest service people I’ve ever worked with, very low key, easy to talk with, aims to please. I’m not sure he had the experience with this scope of project—or maybe just the scope of This Project specifically--which sometimes left questions unanswered for longer than I would’ve liked. He was not as familiar with the details as Phil (who worked with me as the initial contact with Cool’s) and he often had to say “I don’t know, I’ll get back to you,” on what seemed like fairly standard questions, some of which I had to re-ask in order to get answers.
Response from Cools Custom Remodeling By Jay Inc
"[Member Name Removed], You were an absolute pleasure to work with. We appreciate your feed back and i will share it with the many hands on staff. Please let us know if there is anything that needs attention in the future."
Ellie P.
Jul 2017
General Remodeling
CALLED TWICE. HE NEVER RETURNED OUR PHONE CALL.
Response from Cools Custom Remodeling By Jay Inc
"My office records show that we left a message informing you that we do not service San Luis Obispo. This address is 4 hrs away from our service area. I'm sorry we were not more tenacious in contacting you personally."
Phil C.
Jul 2017
Kitchen and Bath Remodeling, General Remodeling + 9 more
Great!! I could not say enough good things about Cool's Custom Remodeling. Very professional and responsive. Excellent pricing as well.
Response from Cools Custom Remodeling By Jay Inc
"Thank You for the opportunity to remodel your home. Enjoy the results for years to come. Please let us know if any follow up becomes necessary in the future. Thanks again so much for you patience in getting things 100%."
Becki K.
Jun 2017
Kitchen and Bath Remodeling
Cool's Custom did a great job. Jason did a wonderful job coordinating the schedule and updating me. He did whatever that needed to be done to keep the job flowing. The tile work is excellent. I wish that the pictures did it justice. All the trade's people that worked on the job were easy to work with and were great at runner through options with me.
Lynn H.
Jun 2017
Kitchen and Bath Remodeling
They could have had better communication and better subcontractors in two specialties.
Chad W.
Feb 2017
Kitchen and Bath Remodeling, Ceramic Tile Service + 1 more
Excellent. Phil came out to do a design and provide an estimate for work. He went through a couple of different designs onsite and quickly came back with the estimate. We later came back with some alternate designs and he was very punctual with responses and following up in case we had any questions. There were many very good contractors that we found on Angie's List so it was a very tough choice. We will definitely contact Cool's if we decide to do any other renovations on the house.
Brandy B.
Nov 2016
Kitchen and Bath Remodeling, Plumbing + 4 more
Cools did a great job. Very responsive team and they worked within my time frame. 6 business days from start to finish.
Everyone was very professional and started on time! This is very important to me.
They did great job and were very professional. Not creepy. I will use them again when I re model my kitchen.
Everyone was very professional and started on time! This is very important to me.
They did great job and were very professional. Not creepy. I will use them again when I re model my kitchen.
Licensing
Bonded
Insured
Licensed*
Trade License Number
677805
Trade License Locale
California
Trade License Authority
California: Contractors
Trade License Expiration
10/05/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Cools Custom Remodeling By Jay Inc is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Cools Custom Remodeling By Jay Inc accepts the following forms of payment: PayPal, Check, Zelle, Venmo, CreditCard
Yes, Cools Custom Remodeling By Jay Inc offers free project estimates.
Yes, Cools Custom Remodeling By Jay Inc offers eco-friendly accreditations.
Yes, Cools Custom Remodeling By Jay Inc offers a 5% senior discount.
Yes, Cools Custom Remodeling By Jay Inc offers emergency services.
Yes, Cools Custom Remodeling By Jay Inc offers warranties.
Cools Custom Remodeling By Jay Inc offers the following services: Complete Residential Remodeling Custom Kitchen Design and Remodeling Custom Bathroom Design and Remodeling Custom Flooring: Tile, Hardwood, Vinyl, and Carpet Specialized Tiling: Ceramic, Mosaic, and Natural Stone Custom Windows and Doors Exterior Decks and Hardscape Plumbing, Electrical, and Water Damage
We pride ourselves on accommodating all customer needs; however there may be certain small projects that are better suited for a specialist. Please call us with any questions and we will happily take the time to evaluate your unique circumstance.