Conklin Bros

We negotiated the contract with Daryl in the sales dept. The people in the co are quite nice to talk to. They have a huge show room. Jason did the installation. Jason did an excellent job. Installation took more than a week. He used to keep the place clean every day after the work. Over all I am quite satisfied. Over all cost $15,000

Good, friendly, professional. However, they are slow to deliver. The factory was slow.

Very profesional and puctual.

The installer Conklin Brothers sent out was very thorough in the work he did and the bathrooms look great!

Excellent. NO extra per room charges for moving furniture, per each step, or per square foot of installation that S & G wanted to charge. Got a good sale price on carpet.

Very well... Love the job the two guys did.

Excellent salesman/project manager (Daryl Z.), excellent carpet product, easy scheduling, professional and efficient installation, overall very satisfied and would hire again for another job. We got a quote from another company and Conklin came in with the best price even with a higher quality carpet product.

They did a great job. On time and on budget. Salesperson was Steve, and he really took good care of us. Highly recommend.

They were 15 minutes late which put me off. It was just not a good sign for moving forward with the company.

We met the salesman, Bruce and the San Jose showroom to look at Carpet and Tile. He showed us around and listened to what we wanted. He made some great suggestions and convinced us to go with the Luxury Vinyl tiles for the Kitchen. Bruce came to the house, took all of the measurements and a couple days later sent us a quote. He was very responsive to our questions and concerns. We placed an order for the Carpets and Vinyl with him. We set up the work in 3 stages, first two Bedroom Carpets, then the Kitchen Tiles and then the Living Room Carpet. In all, we had 3 teams from Conklin Bros come the house. All of the crews very efficient and really knew what they were doing. The workers were very polite and responsive to all of my questions. One of the workers was a little sharp with my wife, but he did a fantastic job. We selected a diagonal pattern with  a boarder for the Kitchen Tiles and they did a super job laying out the design.

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Rae Miles Hanson was the design consultant with many years experience in the carpet industry. He expertly .helped me pick the best carpet for my needs . He came out to the house with more samples and arranged to have the installers prepared to remove a very old decomposing foam carpet (a messy job). Jose Lopez the installer and his assistant were prompt, efficient, helpful and pleasant to work with. True gentlemen. Over the years I have had many carpet installations, but this was by far the very easiest and least traumatic. Qould hire this team again.

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Went well.

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Support choosing carpet and pad was good.    Installation was a huge problem as the installer went rogue.   Installer showed up on time.   The new carpet felt "lumpy" and squishy in area's.  The  carpet for the stairs   looked messy due to a poor job stretching and tucking the carpet and one seam was done very poorly. We went to Conklin Bros and Craig Nourie agreed to come out and review the installation.    Prior to Craig coming out I was putting boxes back in one closet the corner of the carpet came up and showed that the old pad (pink) was still underneath and the new pad (white) had not been installed.    We notified Craig about this less new issue.    When he came out it became clear that the old pad was in all of the closets and the bathroom.   He apologized profusely.   He agreed that some of the area's seemed a little strange.   We agreed that he would send an "A team" installer next time to lift up the carpet and investigate things and put in new pad where it wasn't installed and to fix the seam.       The next day I checked underneath the new pad area's I could access to see how good a job the installer did removing the old stables holding the pad.    The limited area  I could examine I could not find one staple that had been sheared off.    I asked Craig to have his team remove not only the old pad that had not been removed earlier but to also tear up the new pad and do a better job shearing off the staples.    He agreed to do this.       The "A team installer" (Radio)  was very Professional did an excellent job - the carpet in the bedrooms and the landing feel right and look right.  After the first installation I was going to have to shave all my doors and after the proper installation only half the doors need shaving and by a much smaller amount.     Radio noted he could make the stairs better but  not meet my standards.  He reviewed this with Craig and they ordered more carpet for the stairs.    When the carpet came in he did the stairs and again he operated very professionally and the final installation looked and felt excellent.     So in summary - a major bummer and a lot of work on my part and Conklin brothers because the first installation was so poor.    The great news is Conklin Brothers accepted that the quality of installation was not proper and spent significant money for extra padding, carpeting and labor to make it right.   A very nice surprise to see a company truly backing their product/service.   (The scores I gave are an average of the two installations --- An A and an F in Quality equals a C).

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The entire process went smooth!  The installers are always on time and have all the necessary materials on board. What's even better the materials they used for our properties are made in the USA!

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We went into their showroom on a weekend.  We had some pictures of what we had in mind.  Salesman was friendly and knowledgeable, guided us through various options.  We came to an agreement and scheduled work (had to wait a few weeks for materials to come in).  Install occurred over a couple of days.  There were a couple of issues discovered as they tore up the old floor, but the salesman was quick to contact me, explain the situation and solution, and resolve the situation (one did require a change order for about $330 because the subfloor was not as expected).  The floors looks great and we've had no problems so far.
After this, I also ended up using them to replace the carpet in our previous house to prepare for sale (not included in above cost).  It went smoothly as well.

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