CLAUSEN ELECTRIC INC

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I used Clausen Electric.  They were here back in January.  They replaced a wood panel that was holding our breaker box so they replaced that as well.  The extension mark up on there equipment, so basically what happened was they charged me, the replacement parts, they charged me, they have an hourly rate of a hundred and twenty per hour.  They charged me for actually going out and getting replacements, I guess they weren't down to local hardware store and I priced the same parts at the local hardware store myself.  So they charged me $377 for those parts, which actually, if I would have went to the store would have cost me about $150.  They didn't give me an estimate in the beginning. 

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They were very good. My only recommendation would be to ask for an estimate before beginning work. They were on time and conscientious about their efforts. The owner is very responsible and consumer concerned.

Want to feel like you're not important? want poor communication across both phone and email? want to get stood up at the last minute? Well then, fellow Yelper, Clausen Electrician is your place! Such a bad experience all round. I initially found Clausen because of their listing on a home automation website and wanted to book their smarthome guru, Ron - who now only exists in legend. I was told that he was booked for the next 3 months and the nearest opening was in November. OK - great, he's the only game in town, so I'll wait for him. November it is.

So, fast-forward past the three-month wait, and my approaching appointment. I had started a new job a few weeks before Ron was scheduled to come, so I called Clausen 10 days before to reschedule this appointment. Their scheduler (Allison) whom I've exclusively dealt with, pushed me back another three weeks to Ron's next supposed day of availability. No problem. The week before this rescheduled appointment, I called her to confirm our rescheduled appointment, and to ask for an email address to which I could send a project plan to them for preparation. Yep - here's your lip service with the appointment being on the books, and she'll look for the email!

The Friday before the Tuesday appointment, I again called Clausen, to see if they've received my email and passed it onto Ron (cue Allison on the phone checking their AOL address while to find it buried, still unread and certainly not forwarded). Then, today, the day before my appointment, I get an email from Clausen canceling my appointment because Ron was booked on a larger job. This is the same large scale job that he's been booked on for months, and they could have easily seen this conflict coming. Even after I re-booked them with at the beginning of the month, they couldn't conceive that there would be a conflict for my next date - nor did they give me a heads-up until the day before, and sent an impersonal email (the first they've ever sent) to brush me off.I responded negatively to this cancellation, as I waited 3-months for their specialist, only to get blown off by email the day before and promised another false availability date in another month. Allison tries to cover her tracks after reading my negative reaction to the initial cancellation, by saying she now moved some things around for a replacement to be available, and am expected to take at full-cost (which were substantial). Reading some of the other reviews, some of the staff is better than others - so I'll not take the second (or third) stringers.

No thanks. Find someone else. I hope Ron finds another electrical contractor to work for, as he sounds like a valuable resource trapped in an inept environment.

Excellent

Chris from Clausen Electric arrived exactly on time and spent took about one hour to troubleshoot the circuit and repair it.

The estimator came out to our house to go over the work that we were requesting. He said he would have the estimate back to us within a week or so. Two weeks later I called the office and they said it would be coming in the next couple of days. It never came. And it was a huge inconvenience for us because we had our project waiting for the estimates to come in. A month later even though we knew we would NOT use Clausen, I called the office again to talk to the owner and got the estimator who said that was a rare mistake and he would call me back and he did not. This is so bad it is almost comical. If these small companies can't handle additional customer load they should just say so up front, so that I didn't have to waste time on them.

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They are excellent to work with.

Amazing. I think I got really lucky, they came and did the work the same day that I called. The only problems was I didnt supervise the plug installed outside and now I have a plug in the middle of the wall of the front of my house. I assumed that they would install it close to ground level.

The guys at Clausen Electric went WAY beyond the call of duty to help me with an outside electrical problem that left me light less two days before a big evening party. Devon and Kurt even did a light bulb run to get me the exact lights I needed, after they fixed the electrical problem, so that I'd have lights for my big party!

This company did wiring for my stove and did total updating of wiring for my whole household, this was for German Appliances. The Clausen Electric Company did drive a company truck. They do great work and they also left no mess for me to clean. They installed a new electrical box and breakers.